NFL FORUM

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  • SeanTaylorRIP_OleMiss

    uh ohhhhhh

    EDIT : my advice, email them ASAP

    Admin Note 1: Follow Official DraftKings Status Updates Here

    Admin Note 2: – We are keeping one thread on this subject. Please do not create a separate thread.

  • Felder15

    • 2017 DraftKings FBWC Finalist

    • x2

      2018 DraftKings FHWC Finalist

    @FatalError said...

    If you could copy and paste the lineup from my lineups that would be the best way to do it. Otherwise simply provide unique identifying characteristics of the lineup so it can be differentiated from your other lineups.

    Thanks. Done

  • kickr008

    @FatalError said...

    If you could copy and paste the lineup from my lineups that would be the best way to do it. Otherwise simply provide unique identifying characteristics of the lineup so it can be differentiated from your other lineups.

    What if I had one LU in 2 contests, one GPP and one 50/50. I wanted edit the LU in the GPP contest but not the 50/50. To you there is one LU, but if i would have been allowed to edit, it would have become two LUs. Do I just say, “cancel Lineup A, but only in the GPP”?

  • KingEric

    I e-mailed support but have not heard back for just under an hour. How long will it take to get a response?

  • Prosky12

    • 2019 DraftKings King of the Beach Finalist

    I will say they are responding quickly. I sent an email to remove my single bullet from the milly this week(been focusing more on NBA but two weeks in a row of this I had to say something) and I got the bounce back email PLUS an email from a customer service associate saying my entry would be removed/credited by 3PM.

  • FatalError

    DraftKings Rep

    @kickr008 said...

    What if I had one LU in 2 contests, one GPP and one 50/50. I wanted edit the LU in the GPP contest but not the 50/50. To you there is one LU, but if i would have been allowed to edit, it would have become two LUs. Do I just say, “cancel Lineup A, but only in the GPP”?

    You must cancel their entire lineup.

  • FatalError

    DraftKings Rep

    @KingEric said...

    I e-mailed support but have not heard back for just under an hour. How long will it take to get a response?

    We are compiling information from affected users. It will take some time to get the cancellations and refunds processed but your email confirming the lineups you want removed is all you need.

  • soobv

    • 744

      RG Overall Ranking

    I wasnt able to late swap trent richardson due to the news he wasnt starting. i have him in multiple millionaire lineups how to do i go about explaining this to support?

  • FatalError

    DraftKings Rep

    @soobv said...

    I wasnt able to late swap trent richardson due to the news he wasnt starting. i have him in multiple millionaire lineups how to do i go about explaining this to support?

    Simply email that you would like all your trent richardson lineups canceled

  • astukas

    • 851

      RG Overall Ranking

    • Blogger of the Month

    So if we emailed in prior to 1 saying we wanted a refund, do we need to email again/will we be asked to confirm this?

  • kickr008

    @FatalError said...

    You must cancel their entire lineup.

    Well this needs to be rephrased from “entries” to “lineups”…

    “If you wish to cancel any of your entries we will remove them from your contests for you, however, you must email support@draftkings.com by 3PM EST.”

    Leads one to believe they can cancel on an entry by entry basis, and apparently that’s not the case.

  • FatalError

    DraftKings Rep

    @astukas said...

    So if we emailed in prior to 1 saying we wanted a refund, do we need to email again/will we be asked to confirm this?

    If you want all your contests canceled you have nothing further to add.

  • easternmh

    • x3

      Blogger of the Month

    @FatalError said...

    A cancelation of a team keeps that team in the contest and it will score 0. No contests are being canceled as a whole and no prize pools or payouts are changing.

    So in BWs example….. 20 teams would have a score of 0 right? The tourney plays on as is… This goes for all contests? Am I understanding this right?

  • nymjjb

    so when does it get to the point a refund is not good enough. How do I get compensated for all the time spent with nothing to show for it

  • Daj5mg

    Just sent a very detailed email that I wish to have all my lineups canceled (including thursday action) except for the 1 MM lineup that did not have Trent Richardson. I sent an email at 12:57 p.m to support to let them know i was in the process of lineup edits and couldnt access the site.

    Hope this resovled as soon as possible.

    Thanks,
    Daj5mg

  • uncleslim

    I am so upset with DK right now. This is unacceptable.

  • y2mulder

    @nymjjb said...

    so when does it get to the point a refund is not good enough. How do I get compensated for all the time spent with nothing to show for it

    I think the mods here also get a few bucks for their troubles. And since tomorrows podcast is going to be 86 minutes long, lets give Dan a Thanksgiving Ham too.

  • IvanCalderon

    I am cancelling all lineups email sent 2h51pm EST. I AM FED UP

  • NGJSkillz

    @Daj5mg said...

    Just sent a very detailed email that I wish to have all my lineups canceled (including thursday action) except for the 1 MM lineup that did not have Trent Richardson. I sent an email at 12:57 p.m to support to let them know i was in the process of lineup edits and couldnt access the site.

    Hope this resovled as soon as possible.

    Thanks,
    Daj5mg

    oops

  • Avgplayer

    Is there a reason the site was working for some until lock and not others? It worked for me unlike last week.

  • NGJSkillz

    @Avgplayer said...

    Is there a reason the site was working for some until lock and not others? It worked for me unlike last week.

    were u using the mobile app?

  • Avgplayer

    @Avgplayer said...

    Is there a reason the site was working for some until lock and not others? It worked for me unlike last week.

    If it is regional i am currently in my man cave/ garage in sunny 80 degree Florida.

  • Avgplayer

    @NGJSkillz said...

    were u using the mobile app?

    No

  • bowens1984

    • 950

      RG Overall Ranking

    • 2014 StarStreet MLB Playboy Mansion Finalist

    • RG Season Champion: NBA

    I dont want to cancel as only a minor switch didnt save but if this forum is correct and there is a 3pm eastern deadline thats entirely unfair as I emailed right at 1pm eastern and still havent received a response besides the standard we received your email and are working on it response.

    If you are going to set deadline, at least be fair about it

  • tommygmets86

    This is a terrible way to settle these considering how many people don’t know how their team is doing. I only have my three cheapest players (Crowell, bennett, and trich), and still have no clue how my team is going to do. I opted to cancel but if I would have profited I’ll be really pissed. It’s not my fault your site crashed, why am I being punished by having to make this decision so early

  • bowens1984

    • 950

      RG Overall Ranking

    • 2014 StarStreet MLB Playboy Mansion Finalist

    • RG Season Champion: NBA

    @tommygmets86 said...

    This is a terrible way to settle these considering how many people don’t know how their team is doing. I only have my three cheapest players (Crowell, bennett, and trich), and still have no clue how my team is going to do. I opted to cancel but if I would have profited I’ll be really pissed. It’s not my fault your site crashed, why am I being punished by having to make this decision so early

    If you didnt get the line up you wanted in then you would know right away you want to cancel, its unfair to DK to wait and see if the players you were going to take out of your line up end up playing well.

    The cancellation is for the site going down again, not if the players you wanted to use dont play well.

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