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  • Ryazan

    • x3

      2015 FanDuel WFFC Finalist

    • x2

      2015 FanDuel WFBC Finalist

    Remember that PPD a week ago for the WSH vs BAL game where they cancelled it despite no rain? i begged them for my money back cuz i had players from that game and they gave it back to me, 200 bucks. how fair is that to everyone else?

    i wasnt going to say anything, but i am seeing the recent posts about DK and ive had enough of the “integrity” team, which is total garbage.

  • billholler

    I’m gonna ask for my money back from last night since I picked playoff Lebron but the Cavs used spring training Lebron.

  • JustDFSin

    @Ryazan said...

    no, you are just making things up now. the fanduel thread from months ago was about them ignoring Massachusetts state regulations law and allowing deposits beyond the monthly limit via wire transfers as opposed to traditional deposit methods such as CC or paypal. nobody is suing anyone for losing, try thinking logically before you make things up

    I have a question for you maybe you know maybe you don’t know. Do you think this is common procedure to give higher volume players there money back when there are ppd’s? Maybe that can explain why they take so many chances from games that are risky of being ppd. Just a thought. If a certain player get scratched do you think sites refund higher volume players. Just a question that’s all

  • Ryazan

    • x3

      2015 FanDuel WFFC Finalist

    • x2

      2015 FanDuel WFBC Finalist

    @JustDFSin said...

    I have a question for you maybe you know maybe you don’t know. Do you think this is common procedure to give higher volume players there money back when there are ppd’s? Maybe that can explain why they take so many chances from games that are risky of being ppd. Just a thought. If a certain player get scratched do you think sites refund higher volume players. Just a question that’s all

    if they pick and choose who and when to give refunds, i cant imagine what kind of things they do for the real high volume players that most dont know about.

  • dowjones206

    • x2

      2015 FanDuel CFB Playboy Mansion Finalist

    Who do we have to pay at RG to Ban this cry baby for positing his losers stories about being a loser. Guess what bro life isnt fair and neither is dfs. Get your weight up or go play professional broom hockey

  • JustDFSin

    @Ryazan said...

    if they pick and choose who and when to give refunds, i cant imagine what kind of things they do for the real high volume players that most dont know about.

    That is what we have the integrity team for now. They will be dressed in black coats standing guard inside the dk offices watching and monitoring every phone call and keystroke. i’m pretty sure a few people will ask for a refund or a future refund and use you as a reference.

  • kb32dawgs

    So let me get this straight, DK refunds certain players entry fees when a game is PPD but the rest of us average Joe’s take the lose and get nothing back? How is this remotely fair or ethical. Just another reason DFS will not last in the long run. New and casual players learning of this will put a really bad taste in their mouths that prove that the sites are rigged for only the whales to win. I’m glad I dont play a lot on DK but I’m sure FD does this same kind of thing, just hasn’t been caught yet.

  • 1greatbuyz

    • x3

      2014 FanDuel WFFC Finalist

    • 2014 FanDuel WFBC Finalist

  • Cpjttogether

    The champ is unscoopable nowhere to be found in cash. But still has a big lead in gpp so still the champ.

  • escot4

    • x2

      $2M Prize Winner

    • 2016 DraftKings FFWC Champion

    This is the equivalent of a restaurant giving somebody who eats there every day a voucher for a free meal after a bad customer service experience, but not doing the same for somebody who isn’t in there often. That type of thing happens all the time in so many types of businesses. They try to take care of their top customers, so they’ll give them perks from time to time in order to keep their business. Obviously if they did that for every single customer it would hurt more than it helps, which is why that doesn’t happen.

    What Ryazan is doing is like of giving a 1-star Yelp review AFTER the business tried to take care of him and his complaint, rather than doing nothing. I guess if they said no to his request he could have posted about how heartless they were also. Really doesn’t make sense.

  • escot4

    • x2

      $2M Prize Winner

    • 2016 DraftKings FFWC Champion

    @kb32dawgs said...

    So let me get this straight, DK refunds certain players entry fees when a game is PPD but the rest of us average Joe’s take the lose and get nothing back? How is this remotely fair or ethical. Just another reason DFS will not last in the long run. New and casual players learning of this will put a really bad taste in their mouths that prove that the sites are rigged for only the whales to win. I’m glad I dont play a lot on DK but I’m sure FD does this same kind of thing, just hasn’t been caught yet.

    I’d be surprised if a brand new player who “begged” for their entry fee back after that experience didn’t get either the same treatment or at least a ticket or a few tickets. It’s not something DK has to do, or even should have to do, but often times the squeaky wheel gets the oil. Try complaining next time you get screwed over by something that is out of DK’s control. Maybe they’ll give you something too. It’s common business practice to try to handle complaints in a way that helps the customer. However, I guess in this case giving the customer exactly what he asked for was not okay for some reason.

  • Roma315

    @escot4 said...

    This is the equivalent of a restaurant giving somebody who eats there every day a voucher for a free meal after a bad customer service experience, but not doing the same for somebody who isn’t in there often. That type of thing happens all the time in so many types of businesses. They try to take care of their top customers, so they’ll give them perks from time to time in order to keep their business. Obviously if they did that for every single customer it would hurt more than it helps, which is why that doesn’t happen.

    What Ryazan is doing is like of giving a 1-star Yelp review AFTER the business tried to take care of him and his complaint, rather than doing nothing. I guess if they said no to his request he could have posted about how heartless they were also. Really doesn’t make sense.

    Bingo!

  • Cpjttogether

    I lost 4 grand at Hooters in las vegas playing black Jack before and they gave it back because they changed the rules while I was playing.I dont think any of the other players got there money back.

  • JustDFSin

    @escot4 said...

    This is the equivalent of a restaurant giving somebody who eats there every day a voucher for a free meal after a bad customer service experience, but not doing the same for somebody who isn’t in there often. That type of thing happens all the time in so many types of businesses. They try to take care of their top customers, so they’ll give them perks from time to time in order to keep their business. Obviously if they did that for every single customer it would hurt more than it helps, which is why that doesn’t happen.

    What Ryazan is doing is like of giving a 1-star Yelp review AFTER the business tried to take care of him and his complaint, rather than doing nothing. I guess if they said no to his request he could have posted about how heartless they were also. Really doesn’t make sense.

    Your right on what you just said but it goes a little deeper than that. If someone has the knowledge beforehand that they will get there money back if a game is ppd that changes competitive edge. You have to keep in mind you are competing against other players. if you know a site will refund your money in the case of a ppd. It allows you to take chances on ppd without no risk. That is where the problem lies. That creates an advantage regardless of bankroll.

  • 1greatbuyz

    • x3

      2014 FanDuel WFFC Finalist

    • 2014 FanDuel WFBC Finalist

    Here is a better example. Ryazan and 10 other customers walk into a restaurant. The only seating that is available is under some wet ceiling tiles. The manager says you can sit there but its possible that those tiles can fall. Ryazan and 4 other customers decide to take the risk. The tiles fall ruining all of their food. Ryazan complains and gets his money back, the rest either don’t complain or their request is denied. I agree that some customers should receive certain benefits. I don’t understand why they would do it in this instance though.

  • Stewburtx8

    • 2012 FanDuel WFBC Finalist

    @escot4 said...

    This is the equivalent of a restaurant giving somebody who eats there every day a voucher for a free meal after a bad customer service experience, but not doing the same for somebody who isn’t in there often. That type of thing happens all the time in so many types of businesses. They try to take care of their top customers, so they’ll give them perks from time to time in order to keep their business. Obviously if they did that for every single customer it would hurt more than it helps, which is why that doesn’t happen.

    What Ryazan is doing is like of giving a 1-star Yelp review AFTER the business tried to take care of him and his complaint, rather than doing nothing. I guess if they said no to his request he could have posted about how heartless they were also. Really doesn’t make sense.

    THIS exactly. The thread is stupid. About a week ago I was playing the afternoon slate (just had a $33 entry and $4 entry) and I changed my lineup using the app about an hour before lock when I saw one of the guys I rostered was not in the lineup (resulting in 2 other changes to my lineup). So the games go live and I check my lineup and see that my original lineup before the change is still there. What happened? I emailed support to see if anything went wrong on their end. I thought it was possible for whatever reason I saved it but clicked off the app too soon. But I use the app pretty extensively for my DFS play and wanted to make sure nothing was wrong with the app or something was not working right on my end.

    I received a prompt response that they were looking into it and right away they gave me 3 $8 tickets for my trouble/poor experience. Again, I fully admitted it may have been a user error on my end but I wanted to make sure. Over the next day or two I had some back and forth with the customer support manager and ultimately they could only determine I had accessed my lineup when I said I did but they could not confirm it being saved. No error on their end. I had said I had played a few more contests in the last day or two and had not had any issue. I said thank you for your time and research, I should be good to go. They then sent one last email saying they had added a $100 bonus to my account that would be released as I played. Completely unnecessary to do that.

    But these are the type of things companies in all industries do for good customers. This is not just something you do for high rollers, although obviously you take care of your top customers. But I bet they do this type of stuff for new customers, high stakes customers, middle stakes, etc. But I also was cordial in my conversations with them and did not blame them for my “issue.” But am I a high volume player? No. Probably not in the top 500 in total volume on DraftKings. Maybe not top 1000. I have no idea. But I do consistently play almost every night and most sports and my buy-ins can range from $30 per day up to $600-800 per day on an NFL Sunday. I’ve been playing on DraftKings since it started. But there is nothing to see here in my opinion.

  • Lathum

    @Cpjttogether said...

    I lost 4 grand at Hooters in las vegas playing black Jack before and they gave it back because they changed the rules while I was playing.I dont think any of the other players got there money back.

    Love that dive, always a must hit on our annual March Madness trip

  • Lathum

    My guess is this never happened and the OP is getting the attention he was looking for

  • JustDFSin

    Soembody in here used the casino as a example. If you go to the casino and spend 25000, do you think you will get that 25,000 back? The answer is no. What they will do is offer you free room board travel food promotional chips to come back and play. They keep your 25,000 g’s. The difference between casinos and DFS is if you win it directly affects there profit revenue. If you win a 1million bucks its hurts the casinos profit revenue for the month. If you win 1 million in DFS it doesn’t hurt them at all. In the terms of agreement you get 0 from players whose games are PPD it states that. So if refunds are being made what rules are guidelines are being followed?

  • Ryazan

    • x3

      2015 FanDuel WFFC Finalist

    • x2

      2015 FanDuel WFBC Finalist

    @Lathum said...

    My guess is this never happened and the OP is getting the attention he was looking for

    oh it happened, and i dunno if u noticed how little i post the last few months, i dont want attention. but this goes fits in well with the issues that DK has been causing, from cancelling slates, letting people possibly collude, allowing millionaires to load up on the 1 dollar contests, ect ect….and them they try to push “integrity”

  • JustDFSin

    @Stewburtx8 said...

    THIS exactly. The thread is stupid. About a week ago I was playing the afternoon slate (just had a $33 entry and $4 entry) and I changed my lineup using the app about an hour before lock when I saw one of the guys I rostered was not in the lineup (resulting in 2 other changes to my lineup). So the games go live and I check my lineup and see that my original lineup before the change is still there. What happened? I emailed support to see if anything went wrong on their end. I thought it was possible for whatever reason I saved it but clicked off the app too soon. But I use the app pretty extensively for my DFS play and wanted to make sure nothing was wrong with the app or something was not working right on my end.

    I received a prompt response that they were looking into it and right away they gave me 3 $8 tickets for my trouble/poor experience. Again, I fully admitted it may have been a user error on my end but I wanted to make sure. Over the next day or two I had some back and forth with the customer support manager and ultimately they could only determine I had accessed my lineup when I said I did but they could not confirm it being saved. No error on their end. I had said I had played a few more contests in the last day or two and had not had any issue. I said thank you for your time and research, I should be good to go. They then sent one last email saying they had added a $100 bonus to my account that would be released as I played. Completely unnecessary to do that.

    But these are the type of things companies in all industries do for good customers. This is not just something you do for high rollers, although obviously you take care of your top customers. But I bet they do this type of stuff for new customers, high stakes customers, middle stakes, etc. But I also was cordial in my conversations with them and did not blame them for my “issue.” But am I a high volume player? No. Probably not in the top 500 in total volume on DraftKings. Maybe not top 1000. I have no idea. But I do consistently play almost every night and most sports and my buy-ins can range from $30 per day up to $600-800 per day on an NFL Sunday. I’ve been playing on DraftKings since it started. But there is nothing to see here in my opinion.

    The scenario you typed is totally different then what is being discussed. You emailed them when you saw your lineup didn’t go thru. You didn’t wait till the games finished to ask for a refund. If I’m reading this correctly Ryazan waited till the end and then requested a refund for a contest which contained a ppd game which is totally different then what you did. The original question was what are the rules regarding refunds from ppd games? If he got the refund everybody should get a refund.

  • Stewburtx8

    • 2012 FanDuel WFBC Finalist

    @JustDFSin said...

    The scenario you typed is totally different then what is being discussed. You emailed them when you saw your lineup didn’t go thru. You didn’t wait till the games finished to ask for a refund. If I’m reading this correctly Ryazan waited till the end and then requested a refund for a contest which contained a ppd game which is totally different then what you did. The original question was what are the rules regarding refunds from ppd games? If he got the refund everybody should get a refund.

    Fair enough if true. I tend to take things Ryazan says with a grain of salt (especially since this post looks like he has a vendetta against DraftKings). He does not really specify when he asked for a refund. I highly doubt if he waited until after the games ended they gave him a refund.

    But he said he “begged” for his money back so I am guessing there was some back and forth. Also refunding $200 to someone who may have lost a ton (and paid a ton of rake) on their site is probably not a terrible idea for them.

  • billholler

    @Lathum said...

    My guess is this never happened and the OP is getting the attention he was looking for

    Come here and let me love you.

  • timusbr

    I have had a justifiable complaint before but never received a thing..If someone paid this guy a refund, you should be asking why him why now. I heard something about a cancelled slate and need to find out more. Thought this might be it when searching.

    If what I heard is true about a cancelled slate (not game,not contest but the whole slate) that was cancelled after it started. DK did something wrong.

    But I dont seem to find it here and you guys are bashing anyone who types. Maybe it didnt happen as I heard it. Maybe you guys are all profitable with your ranking badges. Maybe this OP is a duffus, but it also seems to me that something is wrong here. The refunded money because of what??? Nope they wouldnt do it out of the kindness of their heart or because they think he plays as a regular customer. THEY DONT DO THAT. and BHD you got free tix to cavs game because of who you are and what you do.

  • Cpjttogether

    I have no problem with ryazans post personally. It seems People who are winning don’t want anything to change of course and want to silence any challenge for change. But there is a long list of intergrity issues that are common sense. Its not rocket science. The owners had a great innovative idea and maybe they are gonna just do things there way no matter what the outcome. Some people like how things are.There certainly is still several high limit players.

  • JustDFSin

    @Stewburtx8 said...

    Fair enough if true. I tend to take things Ryazan says with a grain of salt (especially since this post looks like he has a vendetta against DraftKings). He does not really specify when he asked for a refund. I highly doubt if he waited until after the games ended they gave him a refund.

    But he said he “begged” for his money back so I am guessing there was some back and forth. Also refunding $200 to someone who may have lost a ton (and paid a ton of rake) on their site is probably not a terrible idea for them.

    Your situation sounds like a genuine mistake which is reasonable, but if you are a 33 to 650 a night player imagine what a player who plays 10k a night might be allowed to get away with? It’s not out the realm of possibility for them to already know that they will get a refund if a contest gets ppd or possibly even a player once a contest starts.

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