INDUSTRY FORUM

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  • Ryazan

    • x3

      2015 FanDuel WFFC Finalist

    • x2

      2015 FanDuel WFBC Finalist

    Remember that PPD a week ago for the WSH vs BAL game where they cancelled it despite no rain? i begged them for my money back cuz i had players from that game and they gave it back to me, 200 bucks. how fair is that to everyone else?

    i wasnt going to say anything, but i am seeing the recent posts about DK and ive had enough of the “integrity” team, which is total garbage.

  • tomac

    I honestly can’t believe anyone would attempt to defend a site in this instance. It’s even a stretch for here. If you don’t see how this type of “perk” provides a significant edge in baseball, then you must be blind.

    I’ve lost contests because of arena fires, aircraft carriers with slippery floors, and water main breaks on a sunny day, none of which are in any way foreseeable. There were no refunds in any of those instances, but a much more foreseeable event like a baseball rainout gets a high level player his money back?

    If major players in terms of volume know they will be refunded after rainouts, it basically makes any slate with rain an incredible +EV freeroll. Having the ability to roster studs in rain games at much lower ownership levels than they would have on a regular basis, knowing they will be refunded in full after the slate is over if the game doesnt play, is such a monumental advantage, it’s ridiculous.

    Anybody trying to defend that in here is either shilling for the industry, or not looking to see the sacred cow slaughtered.

  • sjs1890

    • 2013 DraftStreet DSBC Finalist

    DK needs to address this giving high rollers free entries is a complete joke. DFS is not like the casino industry, catering to high volume players giving them entries is unacceptable. Giving them perks like free tickets to games and stuff like that is ok but free entries where they compete against people using their hard earned cash to enter is not fair. Not a surprise tho since DK is full of incompetent upper management

  • reztes757

    2013 DD BLB Finalist (x2)

    • 177

      RG Overall Ranking

    @tomac said...

    I honestly can’t believe anyone would attempt to defend a site in this instance. It’s even a stretch for here. If you don’t see how this type of “perk” provides a significant edge in baseball, then you must be blind.

    I’ve lost contests because of arena fires, aircraft carriers with slippery floors, and water main breaks on a sunny day, none of which are in any way foreseeable. There were no refunds in any of those instances, but a much more foreseeable event like a baseball rainout gets a high level player his money back?

    If major players in terms of volume know they will be refunded after rainouts, it basically makes any slate with rain an incredible +EV freeroll. Having the ability to roster studs in rain games at much lower ownership levels than they would have on a regular basis, knowing they will be refunded in full after the slate is over if the game doesnt play, is such a monumental advantage, it’s ridiculous.

    Anybody trying to defend that in here is either shilling for the industry, or not looking to see the sacred cow slaughtered.

    Soooo, your working theory is that every ppd DK is refunding 100s of thousands of dollars to their high volume guys? Mods can we get this thread moved over to r/conspiracy please?

  • bhdevault

    • Lead Moderator

    • Blogger of the Month

    @tomac said...

    I honestly can’t believe anyone would attempt to defend a site in this instance. It’s even a stretch for here. If you don’t see how this type of “perk” provides a significant edge in baseball, then you must be blind.

    I’ve lost contests because of arena fires, aircraft carriers with slippery floors, and water main breaks on a sunny day, none of which are in any way foreseeable. There were no refunds in any of those instances, but a much more foreseeable event like a baseball rainout gets a high level player his money back?

    If major players in terms of volume know they will be refunded after rainouts, it basically makes any slate with rain an incredible +EV freeroll. Having the ability to roster studs in rain games at much lower ownership levels than they would have on a regular basis, knowing they will be refunded in full after the slate is over if the game doesnt play, is such a monumental advantage, it’s ridiculous.

    Anybody trying to defend that in here is either shilling for the industry, or not looking to see the sacred cow slaughtered.

    Do you honestly believe they would do it every time?

    Members keep bringing up how it would create a huge advantage, but I don’t envision the sites doing this more than once for a person.

    Everyone is so quick to jump down sites throats but put yourself in their place. You are the owner of a company, a customer of yours puts a ton of money into your business and is very unhappy about a situation. I know I, personally, would easily shell out a couple hundred dollars to keep them happy, if they are right or wrong, if they will continue using my business.

    It’s pretty unreasonable to assume this happens on a daily basis. You don’t have to be a ‘shill’ for the industry to see that that’s what it is, it’s a business.

    I run a chain of Subways (yes, I have a real job). I cannot tell you how many times we have a customer complain about something, that is totally unreasonable, yet we still give them their money back. Why? I would rather keep that person happy than fight with them about a small complaint.

    Despite this post, I highly doubt they would give Ryazan his money back in that situation again. I’m fairly confident they would note his account and in the future give him a different answer.

  • Stewburtx8

    • 2012 FanDuel WFBC Finalist

    @tomac said...

    I honestly can’t believe anyone would attempt to defend a site in this instance. It’s even a stretch for here. If you don’t see how this type of “perk” provides a significant edge in baseball, then you must be blind.

    I’ve lost contests because of arena fires, aircraft carriers with slippery floors, and water main breaks on a sunny day, none of which are in any way foreseeable. There were no refunds in any of those instances, but a much more foreseeable event like a baseball rainout gets a high level player his money back?

    If major players in terms of volume know they will be refunded after rainouts, it basically makes any slate with rain an incredible +EV freeroll. Having the ability to roster studs in rain games at much lower ownership levels than they would have on a regular basis, knowing they will be refunded in full after the slate is over if the game doesnt play, is such a monumental advantage, it’s ridiculous.

    Anybody trying to defend that in here is either shilling for the industry, or not looking to see the sacred cow slaughtered.

    I think this post above (and others) are jumping to A LOT of conclusions that no one knows are true, especially based off a flimsy post.

    Even Ryazan did not say he has been refunded multiple times for players in postponed games. He said this one instance where he “begged” he got a refund. If he did this again one week, two weeks, or even a month later, would he get a refund? I highly suspect no. Honestly I have a feeling his current story is a little incomplete.

    I completely agree that if what you said above is true, that would be a big problem. I am just not sure how one post about getting refunded one time created these assumptions that high volume players get refunded any time they play a postponed player. No one has claimed that.

  • kellykip

    @Ryazan said...

    if they pick and choose who and when to give refunds, i cant imagine what kind of things they do for the real high volume players that most dont know about.

    It involves Jergens

  • tomac

    @bhdevault said...

    Do you honestly believe they would do it every time?

    Members keep bringing up how it would create a huge advantage, but I don’t envision the sites doing this more than once for a person.

    Everyone is so quick to jump down sites throats but put yourself in their place. You are the owner of a company, a customer of yours puts a ton of money into your business and is very unhappy about a situation. I know I, personally, would easily shell out a couple hundred dollars to keep them happy, if they are right or wrong, if they will continue using my business.

    It’s pretty unreasonable to assume this happens on a daily basis. You don’t have to be a ‘shill’ for the industry to see that that’s what it is, it’s a business.

    I run a chain of Subways (yes, I have a real job). I cannot tell you how many times we have a customer complain about something, that is totally unreasonable, yet we still give them their money back. Why? I would rather keep that person happy than fight with them about a small complaint.

    Despite this post, I highly doubt they would give Ryazan his money back in that situation again. I’m fairly confident they would note his account and in the future give him a different answer.

    Can we stop using non-comparable situations like refunding a sandwich? Refunding that sandwich does not take sandwiches out of the mouths of your other customers. It’s apples and oranges.

    So how often does it happen if not on every rain slate? Weekly? Monthly? Is there a rain slate budget line? Is it based off of daily volume or career play?

    Members keep bringing up the advantage because its a HUGE ADVANTAGE any time it happens.

  • Ryazan

    • x3

      2015 FanDuel WFFC Finalist

    • x2

      2015 FanDuel WFBC Finalist

    I asked for the refund as soon as i saw the game was ppd, so about an hour into the slate. The reason made this thread is not even about me, but its to point out thay DK just kind of does whatever they feel like without any integrity, yet they push the illusion of integrity on the customers. When i saw that thread on them cancelling a whole slate when 2 games got rained out, i figured id bring up what happened with me because even though i got my money back there, it fits into the theme that DK is losing it on the integrity side

  • BmoreClutch

    @tomac said...

    I honestly can’t believe anyone would attempt to defend a site in this instance. It’s even a stretch for here. If you don’t see how this type of “perk” provides a significant edge in baseball, then you must be blind.

    I’ve lost contests because of arena fires, aircraft carriers with slippery floors, and water main breaks on a sunny day, none of which are in any way foreseeable. There were no refunds in any of those instances, but a much more foreseeable event like a baseball rainout gets a high level player his money back?

    If major players in terms of volume know they will be refunded after rainouts, it basically makes any slate with rain an incredible +EV freeroll. Having the ability to roster studs in rain games at much lower ownership levels than they would have on a regular basis, knowing they will be refunded in full after the slate is over if the game doesnt play, is such a monumental advantage, it’s ridiculous.

    Anybody trying to defend that in here is either shilling for the industry, or not looking to see the sacred cow slaughtered.

    Some of the comparisons being thrown around in this thread are absurd. A site giving you and your family tickets to an actual sports game is not comparable to a high level player getting a refund because 1 game was postponed on a slate. That game being postponed affected a lot of people. If 1 person got a refund then everyone who rostered players from that game should get a refund.

    The DFS industry could light a box of puppies on fire and some people would still defend them. They’re afraid of anything remotely negative that could affect their precious DFS.

  • Cpjttogether

    Dam light a box of puppies on fire? That would make tony Saprano very upset.

  • Cincinnatibuck

    The slate wasn’t cancelled because two games were rained out. It was cancelled due to an error when changing roster lock time to play and players locked earlier than the start time of their games.

  • reztes757

    2013 DD BLB Finalist (x2)

    • 177

      RG Overall Ranking

    @Ryazan said...

    I asked for the refund as soon as i saw the game was ppd, so about an hour into the slate. The reason made this thread is not even about me, but its to point out thay DK just kind of does whatever they feel like without any integrity, yet they push the illusion of integrity on the customers. When i saw that thread on them cancelling a whole slate when 2 games got rained out, i figured id bring up what happened with me because even though i got my money back there, it fits into the theme that DK is losing it on the integrity side

    how about posting the email they sent you about the refund. I highly doubt they worded it as here is a refund for all your entries and more along the lines of sorry for your issues, heres 200 to makeyou feel better and stop bothering us. seems a little odd you had exactly $200 in entry fees. was it cash or a play through credit?

  • jokerswild22

    @Cincinnatibuck said...

    The slate wasn’t cancelled because two games were rained out. It was cancelled due to an error when changing roster lock time to play and players locked earlier than the start time of their games.

    that’s a different slate, champ.

  • reztes757

    2013 DD BLB Finalist (x2)

    • 177

      RG Overall Ranking

    @tomac said...

    Can we stop using non-comparable situations like refunding a sandwich? Refunding that sandwich does not take sandwiches out of the mouths of your other customers. It’s apples and oranges.

    So how often does it happen if not on every rain slate? Weekly? Monthly? Is there a rain slate budget line? Is it based off of daily volume or career play?

    Members keep bringing up the advantage because its a HUGE ADVANTAGE any time it happens.

    Are you really this dense? IF this has ever even happened before do you really think players knew before lock that they could play guys from a high risk ppd game and get refunded if the game ppd? And how is dk giving some guy $200 back taking money out of your mouth exactly? Why dont you email dk and ask them these questions youre so curious about instead of spit balling them on a forum that wont provide you any answers.

  • Ryazan

    • x3

      2015 FanDuel WFFC Finalist

    • x2

      2015 FanDuel WFBC Finalist

    @reztes757 said...

    how about posting the email they sent you about the refund. I highly doubt they worded it as here is a refund for all your entries and more along the lines of sorry for your issues, heres 200 to makeyou feel better and stop bothering us. seems a little odd you had exactly $200 in entry fees. was it cash or a play through credit?

    I can paste the email later tonight after work, and im just estimating when i say 200. I am not sure how to do a screenshot of the email on the RG forum though.

  • Cincinnatibuck

    @jokerswild22 said...

    that’s a different slate, champ.

    What slate was it? There’s one thread on first page about MLB slate being cancelled and there’s still a lot of people in that thread that think the slate was cancelled due to games being PPD.

  • reztes757

    2013 DD BLB Finalist (x2)

    • 177

      RG Overall Ranking

    @Ryazan said...

    I can paste the email later tonight after work, and im just estimating when i say 200. I am not sure how to do a screenshot of the email on the RG forum though.

    just copy/paste it dont need a screenshot

  • blackout8

    I just finished going through something similar yesterday and this morning about the whole cancelled early slate deal. I had a lineup in the $33 entry fastball that would have been really really good. I’m not sure if it would have came in 1st place but I would be shocked if it wouldn’t have placed in the top 10 and that was just my best lineup. I had few more in the $33 and $4 max 20 that probably would have cashed decent as well.

    So when I wake up yesterday morning and go back to review my lineups I’m obviously pretty heated because I realize how good they would have been so I email support and express my frustration. I get an email back within about 15-20 minutes and the CS rep gives me the customary “We’re sorry. We know you’re frustrated…” etc, etc. But he also asks how much I had in entry fees for the contests. I email him back with the total (It was a little under $300) and a few minutes later he emails me back saying he credited my account with that amount in bonus funds.

    So I message back and say thanks but I really feel like the amount I would have won was much greater than the amount of those bonus funds. We go back a forth throughout the day as I make my case and mostly vent about how terrible DK handled the situation. I also had proof of my lineup (screenshots, csv file that I uploaded and so on) and they obviously knew I was telling the truth because they could still look at what my lineups were even though they “had no way to tell how the contests would have played out” since they were cancelled. Eventually, they gave me a free ticket to the $444 entry grand slam for tonight.

    I feel like I definitely would have won a lot more than the total of the bonus funds and the value of the free ticket but I guess it’s better than nothing. I’m still extremely pissed off at how DK handled the whole situation but I must say the customer support rep I went back and forth with was EXCELLENT. I don’t think I waited longer than 20-30 minutes for a response and most of them were within 5-10. I don’t consider myself a high volume player by any means. I probably average $200-$300 in entry fees a night for MLB (my favorite and best sport) but like Stewburtx8 I have played pretty much every day for the past 5 years on the big 3 sports (MLB, NFL and NBA).

  • Stewburtx8

    • 2012 FanDuel WFBC Finalist

    @tomac said...

    So how often does it happen if not on every rain slate? Weekly? Monthly? Is there a rain slate budget line? Is it based off of daily volume or career play?

    Members keep bringing up the advantage because its a HUGE ADVANTAGE any time it happens.

    You really believe that some higher volume players know before a slate starts that they can play high risk weather games and that DraftKings will refund them if the game is postponed? If you do believe that, you should close your DraftKings account right now and stop playing.

    Even Ryazan said he contacted them an hour after the game was postponed and “begged” for a refund. He had no idea he would get a refund and we have no idea the “story” he told DraftKings. Even if they did choose to refund him in some way, they reserve the right to do that on a case by case basis for many reasons.

  • Cpjttogether

    Sure wish somebody would give me some of my money back i need a new lap top.

  • reztes757

    2013 DD BLB Finalist (x2)

    • 177

      RG Overall Ranking

    @blackout8 said...

    I just finished going through something similar yesterday and this morning about the whole cancelled early slate deal. I had a lineup in the $33 entry fastball that would have been really really good. I’m not sure if it would have came in 1st place but I would be shocked if it wouldn’t have placed in the top 10 and that was just my best lineup. I had few more in the $33 and $4 max 20 that probably would have cashed decent as well.

    So when I wake up yesterday morning and go back to review my lineups I’m obviously pretty heated because I realize how good they would have been so I email support and express my frustration. I get an email back within about 15-20 minutes and the CS rep gives me the customary “We’re sorry. We know you’re frustrated…” etc, etc. But he also asks how much I had in entry fees for the contests. I email him back with the total (It was a little under $300) and a few minutes later he emails me back saying he credited my account with that amount in bonus funds.

    So I message back and say thanks but I really feel like the amount I would have won was much greater than the amount of those bonus funds. We go back a forth throughout the day as I make my case and mostly vent about how terrible DK handled the situation. I also had proof of my lineup (screenshots, csv file that I uploaded and so on) and they obviously knew I was telling the truth because they could still look at what my lineups were even though they “had no way to tell how the contests would have played out” since they were cancelled. Eventually, they gave me a free ticket to the $444 entry grand slam for tonight.

    I feel like I definitely would have won a lot more than the total of the bonus funds and the value of the free ticket but I guess it’s better than nothing. I’m still extremely pissed off at how DK handled the whole situation but I must say the customer support rep I went back and forth with was EXCELLENT. I don’t think I waited longer than 20-30 minutes for a response and most of them were within 5-10. I don’t consider myself a high volume player by any means. I probably average $200-$300 in entry fees a night for MLB (my favorite and best sport) but like Stewburtx8 I have played pretty much every day for the past 5 years on the big 3 sports (MLB, NFL and NBA).

    that’s pretty nice of them…unfortunately you just took food out of Tomacs mouth by getting that ticket…or something like that.

  • Ryazan

    • x3

      2015 FanDuel WFFC Finalist

    • x2

      2015 FanDuel WFBC Finalist

    As a stand alone, its no big deal that DK refunded me. But it clicked in my head that all of these issues are related….the Ethan thing from 2 years ago, the big players using scripts for the longest time, the possible collusion to override entry limits, ect ect – theres just something wrong with the overall picture eith DK, and no, i did not think like this before. And now they have an “integrity” team running around trying to make it seem like they are on top of everything

    P.S. draftkings also let me skirt around the monthly deposit limit by allowing me to wire thousands directly.from my bank. And no i actually broke even in DK so i didnt lose that money, but they also spot in the face of the MA regulation.

  • Cpjttogether

    They should hire me for the integrity team. I can start today.

  • tomac

    @reztes757 said...

    that’s pretty nice of them…unfortunately you just took food out of Tomacs mouth by getting that ticket…or something like that.

    Completely unrelated. Try to stay on topic.

  • Ryazan

    • x3

      2015 FanDuel WFFC Finalist

    • x2

      2015 FanDuel WFBC Finalist

    And ill make sure to paste the emails as proof of what im saying, just gotta get onto my pc tonight, and we’ll have a little email pasting party.

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