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2015 FanDuel WFFC Finalist
2015 FanDuel WFBC Finalist
Remember that PPD a week ago for the WSH vs BAL game where they cancelled it despite no rain? i begged them for my money back cuz i had players from that game and they gave it back to me, 200 bucks. how fair is that to everyone else?
i wasnt going to say anything, but i am seeing the recent posts about DK and ive had enough of the “integrity” team, which is total garbage.
I can’t paste sht. My lap top is in the sacramento river.
Well, I believe that if a high volume player is refunded in one instance due to weather, said high volume player is likely to request a refund the next time it happens. And if it truly is about keeping the high volume players happy, I believe that it is conceivable that they could be refunded again, yes.
2015 FanDuel WFFC Finalist
2015 FanDuel WFBC Finalist
Not just refunded, but be allowed to get away with certain things (scripting, collusion, knowing ownership %), nothing is off the table if DK gets to pick and choose on behalf of certain customers
2013 DD BLB Finalist (x2)
RG Overall Ranking
And what if Ryazan isnt a high volume player anymore? His entries actually look a lot like yours over the past month so what does that do to your theory? You can’t honestly believe dk is refunding entries for the actual high volume players(10k+ a night in entries) on ppd games right? If anything, the examples given in this thread should show dk going out of its way to help out some little guys
I wish I could live in a bubble as delusional as yours.
RG CoFounder & Admin
RG Overall Ranking
$1M Prize Winner
2015 DraftKings FFWC Finalist
This thread reads to me as a ploy to rile up the crowd that criticizes the sites and industry no matter what. You guys should harness that energy for the real issues. If you complain about everything we’ll end up with more polarization and less constructive conversation. You may get 15 likes on your post from the same 15 people that are in every industry thread, but don’t confuse that with social proofing that will bring about positive change.
Someone in DK customer service, either a rep or manager, made a decision here. DK has 100s of employees. The person that made this decision has nothing to do with the Game Integrity team. The person needs to be empowered to make decisions like this, and the framework for making those decisions should be regularly reviewed with his or her boss(es). Maybe their refund policy is fine, maybe they should change it. Maybe it is a work in progress. Whatever it is, I don’t think it should cross Matt Kalish’s desk and be included in Game Integrity conversations. I’d prefer those guys to be working on improving the ecosystem.
This is the 100 percent truth and it does give them an advantage and thus where the problem arises. You have guys putting lineups in thinking they are on a freeroll while others are treating it like a normal paid contest where they could lose players to a PPD. If true, it is a garbage move.
Ya cal is right I think on this one. I dont know if its that big a deal either. If I’m gonna pick my battles to complain this one isn’t really it and I’m down 6 grand .
It also got the crowd who defends the industry no matter what to quickly get to work. You can’t have polarization without two sides.
Pretty incredible to watch this thread go from Ryazan getting a $200 refund to now all high volume players are getting entry fees back.
I talked to a DK rep after reading this post. I had at most $40 in play on the slate that was cancelled. At first he wasn’t willing to do anything. I explained to him that I felt my LU would have won some solid money (compared to my entry fees). Which I really do believe considering my LU had guys like Pinder, Frazier, Suarez, Harrison, Dickerson, Mesoraco, Scherzer, Nova.
Once I explained that he offered me 2 $1 tickets. I didn’t respond right away and he threw in another $3 ticket because I missed the free roll. Obviously nowhere near what I could have potentially won. I wasn’t expecting a grand slam ticket, but I thought I should have at least gotten tickets to match my entry amount of around $40.
So yes DK will help you out if your force the issue and you’re honest.
With all that said it’s a completely different situation than what Ryazan posted (again if true).
Spot the F$%K on! Most of the people defending this action are high rollers themselves and would get the same treatment. These sites just continue to kick their own selves in the ass.
2012 FanDuel WFBC Finalist
I’ve criticized DraftKings quite a bit over the years, especially when it comes to optics and their inability to be proactive before situations arise. They are not even good at being reactive. DraftKings has done a lot wrong over the years.
But this is not a situation to criticize. It’s crazy to me that it is being spun in that direction. High volume players are not being refunded every time they play someone in a game that is postponed. Actually it is really shitty of Ryazan, after DraftKings did him a favor/was generous when they did nothing wrong, to run here and post about this as a negative. If anything, it would give DraftKings incentive to help people out less if they do not even get any goodwill from those they have helped/tried to make whole over the years. That is not a good thing for anyone.
Its just another example of how DK bends its own rules to make high rollers happy. If this was a casino and the casino gives freebies and paybacks to keep a player coming back then that’s one thing but when we are playing against each other and not the house, this is a huge slap in the face to the casual player. What if I asked for my money back due to the game being PPD and DK said no but refunded a high roller when they asked. In what world do you see that as fair play?
2013 DD BLB Finalist (x2)
RG Overall Ranking
as I stated earlier Ryazan doesn’t appear to be a high roller anymore. He’s mostly playing the $3 contests from his profile logs. He had $200 in play that day. This isn’t papagates getting refunded 50k he had in play on a slate. If dk refunded every high roller for even a single slate with a ppd it would probably knock off a good percentage of their monthly profit this time of year. It’s not happening. It’s never happened. It never will.
I’m not sure this statement is accurate considering that there is an earlier post where someone received a couple of $1 tickets and a $3 ticket on about $40 of entry fees.
2012 FanDuel WFBC Finalist
It’s how all business works. Bigger, higher volume customers get better prices/deals. Hell, new customers often do as well. DraftKings is no different. Whether you are playing against someone who entered using their own money or a “free” ticket from DraftKings, it should make no difference. What if someone used FPP’s to purchase a ticket to enter a contest? Do you have a problem with that? Higher volume players earn A LOT more FPP’s than the casual player so they are able to buy a lot more contest tickets from the VIP store.
I am not a high volume player. More of a consistent, mid/lower stakes player across multiple sports. I have maybe emailed DraftKings 15-20 times over the last 5 years due to a variety of issues/questions. Several times I have received nothing but a quick response and apology for my experience. A couple times I received tickets/bonuses that were less than my buy-ins. A couple times I have received tickets and/or bonuses that were greater than my initial buy-in or closer to my potential winnings. I see nothing wrong with this. DraftKings should look at every support ticket/complaint on a case by case basis. I’ve heard of many small time/casual players being given $1-3 tickets as well.
We also have no idea what “story” Ryazan told DraftKings. I still find it hard to believe he just emailed them saying he had players in a PPD game and wanted a refund and they simply said, we have refunded every dollar you had in play.
Just so I’m clear, I lost money that day due to the PPD and Ryazan lost but got his money back? And that’s ok?
2012 FanDuel WFBC Finalist
Yes, it is OK. But I will believe it if I see that he actually got a full refund for his contest entries and it did not come in the form of tickets/bonuses for his inconvenience. I’ve never seen DraftKings give a full cash refund unless there was an issue on their end.
But did you email DraftKings about your “issue” that day? Do you feel you deserved a refund for any reason on that date? Should they refund every entry that is affected anytime a game gets postponed? Like I said, maybe he came up with a good story about how he tried to edit his lineup before the game started but had an issue with the app or website. But again, I have no issue with DraftKings occasionally giving perks to better customers or even newer customers (unless it would somehow create an unfair advantage for someone else playing in the same contests).
This is hilarious. “This is just how business is done” “It’s like a casino”
Other companies give their biggest clients better deals because THERE ARE SUBSTITUTES. Casinos pay for the rooms of their biggest spenders because if they didnt, they could walk 5 steps to the right and spend the same amount of money at another casino.
Draftkings and Fanduel have what a 95% market share in the industry? AND THEY ARE MERGING. If they did not give top players perks, what would happen? NOTHING. Are the top volume players going to switch from playing DK to FantasyDraft? NO. There are only 2 real sites that can support a high volume player’s salary and most of the high stakes players need to play on both.
All the top players on here are defending DK because they receive the kickbacks. This is discouraging to know and since im the average joe playing, it makes me want to play less knowing that no matter if i make a better lineup one night, the pockets of the top players continue to get filled.
It’s not like Draftkings just decided to reimburse Ryazan for no reason. He “begged” and received his money back.
2015 FanDuel WFFC Finalist
2015 FanDuel WFBC Finalist
To be clear, they just put the money back into my account, no tickets or FPP’s
OH MY a company giving its customers a refund when they are big consumers..they often do this as well as other items. not a big deal. Play more get more.
Hell no I do not deserve a refund. I knew there was a risk of PPD although it was unlikely. But NO ONE deserves a refund for that slate. After lock if a game is PPD, then that’s the risk we took, plain and simple.