INDUSTRY FORUM

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  • Ryazan

    • x3

      2015 FanDuel WFFC Finalist

    • x2

      2015 FanDuel WFBC Finalist

    Remember that PPD a week ago for the WSH vs BAL game where they cancelled it despite no rain? i begged them for my money back cuz i had players from that game and they gave it back to me, 200 bucks. how fair is that to everyone else?

    i wasnt going to say anything, but i am seeing the recent posts about DK and ive had enough of the “integrity” team, which is total garbage.

  • jilesofthetrees

    • 2016 NASCAR Live Finalist

    All the high roller regs that lost small man high entry fee contests to this clown a year and half ago have some real explaining to do. Picked some real awful times to be on the wrong side of variance. The world is poorer for having the veneer of success around this much dumb.

  • 2021Labs

    @Ryazan said...

    oh it happened, and i dunno if u noticed how little i post the last few months, i dont want attention. but this goes fits in well with the issues that DK has been causing, from cancelling slates, letting people possibly collude, allowing millionaires to load up on the 1 dollar contests, ect ect….and them they try to push “integrity”

    who cares what they are allowing? just make better lineups.

  • tomac

    @dustyschmidt22 said...

    who cares what they are allowing? just make better lineups.

    only took five pages…care to explain how making a better lineup helps in this situation? The issue here is a bad lineup was rewarded.

  • tomac

    @Stewburtx8 said...

    Yes, it is OK. But I will believe it if I see that he actually got a full refund for his contest entries and it did not come in the form of tickets/bonuses for his inconvenience. I’ve never seen DraftKings give a full cash refund unless there was an issue on their end.

    But did you email DraftKings about your “issue” that day? Do you feel you deserved a refund for any reason on that date? Should they refund every entry that is affected anytime a game gets postponed? Like I said, maybe he came up with a good story about how he tried to edit his lineup before the game started but had an issue with the app or website. But again, I have no issue with DraftKings occasionally giving perks to better customers or even newer customers (unless it would somehow create an unfair advantage for someone else playing in the same contests).

    Let me preface this by saying I think you are one of the better posters in forums. I think you do a great job of removing emotion from your arguments, and generally make me at least think about my opinion when I am on the other side of yours.

    However, with this statement, I can’t find any reason why you think it is OK to refund losing lineups in a contest because of a postponement and not others. It certainly wont help keep things the way they are in the great state of Pennsylvania.

  • Stewburtx8

    • 2012 FanDuel WFBC Finalist

    @tomac said...

    Let me preface this by saying I think you are one of the better posters in forums. I think you do a great job of removing emotion from your arguments, and generally make me at least think about my opinion when I am on the other side of yours.

    However, with this statement, I can’t find any reason why you think it is OK to refund losing lineups in a contest because of a postponement and not others. It certainly wont help keep things the way they are in the great state of Pennsylvania.

    I should have prefaced my comment by saying I do not think Ryazan or anyone else should have been or deserved to be refunded for that slate unless they actually had a site or app issue editing their lineup.

    But I also have no idea how the conversation between Ryazan and DK support went. I have a hard time believing it was as simple as “I had players in the postponed game, I think I should be refunded.” Then DK went on to refund him. My guess is there was a lot more to it than that. He either came up with a story about why he was unable to edit his lineup(s) or just continued to give them a hard time until they felt it was just easier to refund him (especially considering he used to play 5 figure contests on their site and this was for about $200). I obviously could be proven wrong but I have a hard time believing they just refunded him without other factors in play.

    If DK simply reached out to him as a former high volume player and refunded him but did not refund others, THAT would be a problem. But he reached out to them and they apparently came to a “resolution.”

  • mathewsmarner

    if your at an airport and your flight gets delayed or cancelled ur telling me they won’t refund your ticket? seller beware dumbasses

  • 2021Labs

    @tomac said...

    only took five pages…care to explain how making a better lineup helps in this situation? The issue here is a bad lineup was rewarded.

    i was being sarcastic man. a while back, when the whole thing went down with the dk employee whos name escapes me was under fire for having access to ownership percentages and possibly using that to his advantage, there was a lot of talk from low level and casual players (myself included) about things the industry should be doing to cater more towards the large percentage of players who you wouldnt consider pros or sharks. not necessarily to protect these players, but stop cultivating an environment where newbies were essentially being (unknowingly) served up on a platter as easy pickings for the big guys. Mostly because it wasnt conducive to long term growth of the industry. Anytime anyone voiced any of these concerns, Ryazan was quick to jump in and say “quit whining, just build better lineups.”
    I find this thread ironic because hes bitching about certain players getting preferential treatment over the low level and/or casual players, when he used to have an issue with anyone else doing so.

  • tomac

    @Stewburtx8 said...

    I should have prefaced my comment by saying I do not think Ryazan or anyone else should have been or deserved to be refunded for that slate unless they actually had a site or app issue editing their lineup.

    But I also have no idea how the conversation between Ryazan and DK support went. I have a hard time believing it was as simple as “I had players in the postponed game, I think I should be refunded.” Then DK went on to refund him. My guess is there was a lot more to it than that. He either came up with a story about why he was unable to edit his lineup(s) or just continued to give them a hard time until they felt it was just easier to refund him (especially considering he used to play 5 figure contests on their site and this was for about $200). I obviously could be proven wrong but I have a hard time believing they just refunded him without other factors in play.

    If DK simply reached out to him as a former high volume player and refunded him but did not refund others, THAT would be a problem. But he reached out to them and they apparently came to a “resolution.”

    On that we can agree. Nobody should be refunded simply because they have guys in a game that is postponed by weather.

  • tgowen

    • Blogger of the Month

    I don’t really have a dog in this fight, but if DFS is considered to be a fair game where all contestants are putting the same amount of risk into playing (meaning, we all pay the same amount per entry), then I don’t think there is any reason why a refund like this should ever be given. In my opinion, the problem it could lead to is an added edge for high rollers who can select beneficial players in a risky situation knowing that a full (or even partial) refund could be in the works if Mother Nature gets in the way.

    Now, with that being said:

    I haven’t read the whole thread, but from what I can tell we still have no idea what the whole story is since from what I’ve seen we have not been given any form of transcripts, screenshots, etc. that paint a clear picture of what lead up to a refund. As far as I can tell there is a lot of assuming going on and given the lack of real information this seems like a complete waste of time on all sides.

  • SkateFiend

    @Ryazan said...

    Remember that PPD a week ago for the WSH vs BAL game where they cancelled it despite no rain? i begged them for my money back cuz i had players from that game and they gave it back to me, 200 bucks. how fair is that to everyone else?

    i wasnt going to say anything, but i am seeing the recent posts about DK and ive had enough of the “integrity” team, which is total garbage.

    I don’t think this is a big issue. Of course, if it violates official company policy, then it’s a different story.

    Last year I ordered contact lens and they turned out to be defective. They would become very blurry after an hour or so. The company asked for my prescription, and after they got it they told me they would give me (what amounted to) store credit for every defective pair. I told them I tried multiple pairs from difference boxes and I was certain that the entire batch was bad.

    The customer rep told me something like “Even though we usually don’t do this, because we don’t want you to damage your eyes, we will give you a new box”. So I got a new supply, which was worth 200 bucks. I offered them to send them the originals so they could inspect it. They declined.

    I can’t guarantee the company did this for other customers in similar situations, but it didn’t concern me. The company took care of my needs and if another customer wants the same thing, its up to the company to address it. I realize that DFS is a competition that runs on community pool, but if some unemployed dad begged DK to refund him 200 bucks over slates that included games that were cancelled due to random reasons (like slippery floors), I can see a sympathetic customer rep talking to her supervisor, who might authorize a refund. In the grand scheme of things it’s not a game changer.

    It’s a gray area. When I first came to this country my cousins told me their friends would sometime return clothes that were 6 months old. If they had the receipt the store took it back. That’ll happen less now, but customer service in this country tends to be generous compared to elsewhere – return policy, portion sizes, etc. They give customers the benefit of the doubt or accommodate unusual requests.

    Is this fair to other players, no. I signed up for DK this year and I didn’t get my money back any time. But I don’t quite understand Ryazan’s discontent. He has a fair point but I think his attitude should be more like “I’m grateful that I got my money back but I think others deserve the same courtesy”

  • JimKronlund

    @tgowen said...

    the problem it could lead to is an added edge for high rollers who can select beneficial players in a risky situation knowing that a full (or even partial) refund could be in the works if Mother Nature gets in the way.

    That is not happening period. That is just ludicrous.

  • tgowen

    • Blogger of the Month

    @JimKronlund said...

    That is not happening period. That is just ludicrous.

    Yes, because I clearly said this was happening.

    Next time at least do me the favor of quoting my entire post instead of a section that essentially makes it appear as though I am jumping to the conclusion that something questionable is going on.

  • Ryazan

    • x3

      2015 FanDuel WFFC Finalist

    • x2

      2015 FanDuel WFBC Finalist

    —— (DraftKings VIP Team)
    May 11, 8:49 PM EDT

    Hi,

    We do understand how frustrating this can be when a game is postponed after lock. As a one time exception we are going to refund your entry fees for your entries effected by this game. We are doing this as a one time exception for your continued loyalty to DraftKings, but going forward we will not be able to refund you for situations DraftKings is not responsible for. We have added the $228.00 back to your account. If you have any questions, please just let us know.

    Have a great night,
    ——
    DraftKings
    VIP Relations Associate

  • DefinitelyMiami

    @Ryazan said...

    We have added the $228.00 back to your account

  • jokerswild22

    We almost got a “DraftKings stole $228 from me” thread.

    I guess this is the lesser of two evils.

    Everything the sites do is wrong, guys.

  • petteytheft89

    • 7

      RG Overall Ranking

    • Ranked #7

      RG Tiered Ranking

    • 2018 DraftKings FBWC Finalist

    • 2019 DraftKings FBWC Finalist

    Someone who has admittedly been hit by rough times gets a one time exception to continue his gambling habits (that he should have probably stopped) and you try to start trouble for the website. I can’t believe how ungrateful you are. Cash out the money and self exclude yourself from DFS.

  • jhorst52

    • 25

      RG Overall Ranking

    • Ranked #23

      RG Tiered Ranking

    • x3

      2016 DraftKings FFWC Finalist

    • 2018 FanDuel WFFC Finalist

    Ryazan, what do you do for work?

  • deejones49

  • greenway53

    I got my $2 $5 entries refunded so they took care of the small stakes players on that day as well

  • Roma315

    @Ryazan said...

    To be clear, they just put the money back into my account, no tickets or FPP’s

    I feel like you are trolling now

  • dcolton76

    @blackout8 said...

    I just finished going through something similar yesterday and this morning about the whole cancelled early slate deal. I had a lineup in the $33 entry fastball that would have been really really good. I’m not sure if it would have came in 1st place but I would be shocked if it wouldn’t have placed in the top 10 and that was just my best lineup. I had few more in the $33 and $4 max 20 that probably would have cashed decent as well.

    So when I wake up yesterday morning and go back to review my lineups I’m obviously pretty heated because I realize how good they would have been so I email support and express my frustration. I get an email back within about 15-20 minutes and the CS rep gives me the customary “We’re sorry. We know you’re frustrated…” etc, etc. But he also asks how much I had in entry fees for the contests. I email him back with the total (It was a little under $300) and a few minutes later he emails me back saying he credited my account with that amount in bonus funds.

    So I message back and say thanks but I really feel like the amount I would have won was much greater than the amount of those bonus funds. We go back a forth throughout the day as I make my case and mostly vent about how terrible DK handled the situation. I also had proof of my lineup (screenshots, csv file that I uploaded and so on) and they obviously knew I was telling the truth because they could still look at what my lineups were even though they “had no way to tell how the contests would have played out” since they were cancelled. Eventually, they gave me a free ticket to the $444 entry grand slam for tonight.

    I feel like I definitely would have won a lot more than the total of the bonus funds and the value of the free ticket but I guess it’s better than nothing. I’m still extremely pissed off at how DK handled the whole situation but I must say the customer support rep I went back and forth with was EXCELLENT. I don’t think I waited longer than 20-30 minutes for a response and most of them were within 5-10. I don’t consider myself a high volume player by any means. I probably average $200-$300 in entry fees a night for MLB (my favorite and best sport) but like Stewburtx8 I have played pretty much every day for the past 5 years on the big 3 sports (MLB, NFL and NBA).

    Why did you email them? What makes you think you’re entitled to anything? The slate was canceled. Your entry fees were returned. You were owed NOTHING more than that.

    CONTEST PRIZES AND PROMOTIONS
    Prizes will only be awarded if a Contest is run. We reserve the right to cancel Contests at any time. In the event of a cancellation, all entry fees will be refunded to the customer except as specifically provided in these Terms of Use.

  • btwice80

    Ryazan, would you please copy/paste your original email to them? I’d love to see your reasoning for why they should refund you for a ppd. game.

  • tvsfrink

    I miss the days of season-long fantasy with no computers where the only complaints and insults happened between friends.

  • blackout8

    @dcolton76 said...

    Why did you email them? What makes you think you’re entitled to anything? The slate was canceled. Your entry fees were returned. You were owed NOTHING more than that.

    CONTEST PRIZES AND PROMOTIONS
    Prizes will only be awarded if a Contest is run. We reserve the right to cancel Contests at any time. In the event of a cancellation, all entry fees will be refunded to the customer except as specifically provided in these Terms of Use.

    I emailed because the contest technically started. Even with the accidental early lock around 1:50 the decision wasn’t made to cancel everything until 3:54 pm (the exact time given to me by the CS rep) which is well past the advertised 2:05 pm start time. If they would have cancelled the slate immediately after the accidental early lock I wouldn’t have said anything. Instead they left everybody hanging for 2.5+ hours while they tried to fix it. I was still editing some of my lineups at 3:45.

    Also, and I could be wrong so correct me if I am, isn’t one of the reasons DFS is legal in most states is because prize pools are based on a predetermined guaranteed amount instead of the amount of entries like a poker tournament? And those guaranteed prize pool contests must run regardless of the amount of entries? When the early lock happened there were roughly 150-200 entries of overlay in the $33 fastball. Now I know that’s chump change to DK and it more than likely would have filled even if they left the lock time alone. In fact, I was logging in to throw a few more entries into that contest when I first noticed it locked early but one could argue that they cancelled it because the guaranteed prize pool contest wasn’t filled. Again, I know this wasn’t the case at all but still.

  • awilson45

    I think it’s pretty dumb that they refunded you. They shouldn’t refund entries for PPD games. That’s the only part I find frustrating, although threads like this will ensure that they won’t refund people in a similar situation again. It blows my mind you had the audacity to request a refund, get the refund, then still put DK on blast— extremely ungrateful.

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