INDUSTRY FORUM

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  • robey23

    Just got a notice that I was in a restricted state when I logged into my account. I’m in Florida. Mistake? Or did I miss some news?

    Admin Note – Title adjusted & all threads on topic merged to 1 forum thread

  • flip4flop

    Same thing happened to me all day yesterday off and on. Fixed itself when I refreshed.

  • Nookx

    So I got this response from DK:

    Jeremy (DraftKings)
    Nov 19, 3:21 PM

    Hi Trevor,

    Upon reviewing this incident and analyzing your player session log (which tracks all site activity), we have determined that you were able to access your account as of 11/18/2015 06:20:49 PM EST. This is when you selected “Allow” and validated your geographic coordinates through our systems. Our records indicate you were making edits to your lineups between 6:48PM EST and 8:49PM EST. At 6:18 PM EST, Brandon applied an update to this ticket, however, you did not follow up until 10:55 AM EST today. The validated information within our logs, indicates that you were able to successfully edit all entries after verifying your location.

    Please understand that the enhancement of our geographical authentication systems is required to continue our compliance efforts and uphold the overall integrity of our website. All correspondence between DraftKings customers and DraftKings administrators is confidential. A resolution provided to one user is not mutually exclusive to another and in no way impacts the decision regarding your request. You are very much a valued customer to DraftKings and we appreciate you (like all customers) to the up-most degree. Nonetheless, due to the validated information within our systems regarding your lineup activity, we will not be accommodating your request for additional compensation.

    Regards,

    Jeremy

    Customer Experience Manager
    DraftKings Inc.

    and I responded with:

    Jeremy,

    This is not when I selected “allow”. “Allow” was selected the ENTIRE TIME. This is when I switched to a different backup-slow internet for emergency situations and realized it was an internet issue and NOT a google Geolocation Issue or settings issue that you guys kept referring too. So your saying since I had 40 mins to create lineups for CFB and NBA and make lineups for multiple sites that is sufficient enough time? I played for nearly 4,000 dollars on your site yesterday and I didn’t ask for ANY compensation for later slates in any way once so ever. I never said that I couldn’t access your site the entire time. I actually emailed you guys saying that I figured out how to access your site and noted that I switched from a 4G lTE hoem broadband to a different internet and was able to access your site so you guys could help others. My main concern was for the first slates that locked at 4pm. That is why I felt 1,000 dollars was fair. Not once did I say I didn’t have access the entire time. I said that for an hour and a half leading up to lock I spent all my time trying to get access to draftkings instead of spending time doing research and I had to throw lineups together at the very last minute. As far not emailing you guys back right away I made lineups on your site until 9est. I gave you guys a few hours to figure out the situation and assumed I would be properly compensated since I was in contact with support numerous times. I woke up this morning and emailed you guys right when I woke up. I don’t think following up first thing the next morning after going through an issue that lasted until the previous evening is a long time to not follow up. I ask you one more time to reconsider.

    Thanks,
    Nookx

    So basically since I figured out how to gain access prior to lock I will not be compensated at all for having to spend all my time trying to figure out how to log in to DK instead of doing research yesterday. I’m kind of shocked at how this has gone. I have been such a huge supporter of Draftkings and this just blows my mind. I literally have refereed so many people to Draftkings (always telling them to go to rotogrinders first) and not taking a referall so they could gain RG incentives. I guess they don’t want me. I will update thread when I get another response.

  • COLLECTORTHIS

    @Majorrock said...

    Not sure what exactly they did for me, but end result was i am now able to login using Verizon 4G Mobile hotspot.
    Guess I got lucky with the guy that called me. Actually called back again to let me know it was fixed.

    Yeah lucky you. All I got was A. Call Verizon B. Use our app

  • McDoucherson

    I was not able to enter contests either. I was getting stuck on the dreaded ‘searching for location’ message. I switched browsers from Firefox to Chrome and logged in. It asked me to allow DK to verify my location. Clicked ‘yes’, was logged in and now I can enter contests. I went back to Firefox and signed out. Now I can’t sign in. LOL. At least I’m able to use Chrome. YMMV.

    p.s. In California.

  • deejones49

    Still nothing works had to put my lineups on Fanduel today

  • walkoff9

    • 613

      RG Overall Ranking

    Noticed this as well.

  • deejones49

    Anyone else still having this problem

  • littlekona

    I’ve never left Illinois yet when leave my desktop And go out and use my android as a hotspot for my I pad I could not log on kept saying restricted yesterday…had to play nba on fandual last night…I can’t chance DK and not be able to update lineups near lock

  • Majorrock

    @littlekona said...

    I’ve never left Illinois yet when leave my desktop And go out and use my android as a hotspot for my I pad I could not log on kept saying restricted yesterday…had to play nba on fandual last night…I can’t chance DK and not be able to update lineups near lock

    WIth your IPAD using the Mobile net you can fix that.
    I had same issue and the IPAD has GPS location service. If you didn’t allow that when you installed the app, just uninstall and install again. It will ask permission for Location Services. Allow and then restart your IPAD. It will use the GPS to locate you and not rely on the unreliable Geolocation crap.

  • shevitcz

    If I set my line up in NJ and then go to NY for the night, am I able to check my contests while I’m there?

  • DMoCTTA

    They emailed back after a while but they were kind so thank you

  • bdpjumbi

    I seem to be able to access via IE and Edge browsers on Windows 10 64bit, but not through Firefox or Chrome. I am getting internet through T-mobile LTE as I live where there is no land internet. Hope this helps, as support sure isn’t.

  • deejones49

    I’m getting no help from DK support this will be my 2nd day with out playing. I use a Verizon jet pack i have no access to WiFi

  • yayfantasy

    Interesting. Wonder if the smaller sites are going to follow suit with this geolocation action?

  • BobGrinder

    @deejones49 said...

    I’m getting no help from DK support this will be my 2nd day with out playing. I use a Verizon jet pack i have no access to WiFi

    Does your device have GPS?

  • ElwoodB

    They don’t like my VPN. I think this should be based on our mailing address on file. This other crap is just that. … crap.

  • deejones49

    @BobGrinder said...

    Does your device have GPS?

    No GPS had to drive 25 miles today just to find a location to put in 13 lineups i can login and edit lineups just cant enter them

  • snapped

    Just wanted to do a Shout Out thanks to Draft Kings! Yesterday I spent a large portion of my day building 200 line ups to import into an NBA event. Typically I do not do that, tend to be more single entry/sats/cash, but wanted to try something new. Spent hours working on a spreadsheet to create CSV to import.

    All day had not been getting the ‘phantom random restricted account’ notice and had been able to enter 114 NBA cash and satellite events so far on the day, throughout the day.

    About an hour before lock I go to import the line ups and Draft Kings informs me that I am no longer in Maine and my account is restricted… for like the 15th time in 4 days!! So, I was not able to enter the extra 200 events.

    Turns out last night most of my plays did a total face plant and I would have lost BIG!! Draft Kings incompetence really helped me out!!! :-) With all the complaints I see see on forums about how Draft Kings incompetence ends up costing a lot of regular joe’s like me money, I thought it would be a nice breath of fresh air to be able to complement DK instead.

    So, My question now is since Draft Kings saved me about $200 bux is there a system set up on the site where i can send them a tip or something?

    I feel like since their incompetence saved me money I should have lost, it would only be fair of me to do that.

  • RamblinMan88

    Draftkings in particular seems to fail to realize that they are a product as well as an experience, not just a dfs platform. After going through what I did with DK, I have decided today to stop playing there. Any product that changes their policy without so much as a warning email for their customers to test their systems isn’t taking into account basic customer centric (aka revenue-centric) approaches and won’t be getting any more of my money.

    Additionally, to force users to go through certain barriers and platforms is a thing of the past. We are at an age where products and websites should be paying out of pocket to figure out solutions so that any user can play without having to worry about geo-location issues. There is more than one way to geo-locate. And there is more than one dfs site that doesn’t have stupid, arbitrary, internet medium requirements.

  • goobretty

    Really disappointing that they have issues like this — and there’s seemingly no sympathy from them. I e-mailed last night after the tab on my PC I had used all evening suddenly started giving me the phantom location thing. I was not able to late swap, and it ended up being a significant issue for me.

    All I got was the generic “try this and that” e-mail, which didn’t really help seeing as it was already too late. I had followed all their steps as outlined in the instructions previously sent, but again no care from them. I’m sure they have been inundated with these types of comments, but there’s no excuse for putting out a largely unusable product. It’s a bummer, seeing as DK is my main (and preferred) play site. I hope they take these questions and comments seriously.

  • Nookx

    I still haven’t received a response back from support. There review was clearly unaware of the facts and I asked them to take a look at the situation again. I don’t feel like i’m going to get a response at this point. I can’t believe this is how they handle an incident with someone who plays for thousands of dollars per day on their site. JUST FYI I still can’t access Draftkings from home with my verizon 4G Home broadband connection. I still can’t believe someone from support hasn’t been in this thread either.

  • biggiesmails72

    @darrenrovell 19h19 hours ago
    DraftKings announces a deal with company GeoComply for more precise geolocation in days ahead as state rules get more complicated

  • donnybasbl

    • 848

      RG Overall Ranking

    @bdpjumbi said...

    I seem to be able to access via IE and Edge browsers on Windows 10 64bit, but not through Firefox or Chrome. I am getting internet through T-mobile LTE as I live where there is no land internet. Hope this helps, as support sure isn’t.

    This.

    I live in NY. 2 hours ago, I was at work, which is 5 miles from my house and I was able to enter contests through Chrome. Now at home and I cannot.

    But I can enter contests through IE.

    Only difference I can think of is i’m on Verizon at home and Optimum at work.

  • msunken

    I am having problems logging in from my home computer, I get the restricted message too, even tho I live in Illinois. I have to use my phone because the sites geolocation service put me in iowa, but I live 30 miles into illinois. I can make changes from my home computer, but all contests I enter have to be through my phone. I have been back and forth emailing Draft kings and I basically get blown off like its my fault or something. I have had checks from them delivered to my door step many times for a couple years, yet we rely on some horrid geolocation servcie that is only accurate maybe 60-70 % of the time. It really sucks living close to a banned state. Yet other sites like Fan Duel and draft day just make me send them a bill from my house proving residence.

  • COLLECTORTHIS

    The site worked for me yesterday on my pc but not today. So frustrating

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