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  • Bsablin

    • 2013 FanDuel WFBC Finalist

    Last minute lock screwed for baseball and basketball on DK…site down?

  • nymjjb

    has anyone received a response other than the generic

  • jmo26

    @TnRiddles said...

    My last two edits are time stamped at 7:05pm and 7:06pm…..I was on desktop

    We’re all happy for you.

    The fact is it wasn’t working for a lot of people.

  • TnRiddles

    • Blogger of the Month

    @jmo26 said...

    We’re all happy for you.

    The fact is it wasn’t working for a lot of people.

    I guess I won the lottery

  • nymjjb

    anyone get a response from support?

  • Juicebox

    Nothing yet.

  • ClemsonAce

    no email back, can get to the main page, see line ups, but still can’t access contests tab…

  • btwice80

    @TnRiddles said...

    I guess I won the lottery

    I guess so. My lineups page wouldn’t even load until after lock, and I was constantly trying, kept getting “WE’RE SORRY! We are experiencing technical difficulties.”

  • mike291md

    @btwice80 said...

    I guess so. My lineups page wouldn’t even load until after lock, and I was constantly trying, kept getting “WE’RE SORRY! We are experiencing technical difficulties.”

    Same here. I would get the technical difficulties page and then draftkings would come back up but when I tried to edit, back to the technical difficulties page.

  • nymjjb

    anyone get an response yet?

  • tbird05

    You have to ask two or three times. DK won’t hand out refunds like it’s candy. Just like any other business.

  • MHDU2424

    @tbird05 said...

    You have to ask two or three times. DK won’t hand out refunds like it’s candy. Just like any other business.

    LOL the absolute bare minimum they should do is a refund for everyone who couldn’t even enter or edit their lineups through ZERO FAULT of their own

    Anything less is flatout stealing/ scamming

    And honestly they should be offering much more than that when you consider the time spent by everyone researching completely wasted

    This hasn’t been the first time for DK so they need to either have better servers or chalk it up to the cost of business…bottom line

  • TheRyanFlaherty

    I had a timestamped picture of my lu.
    FWIW it was 6:54 wen I was trying to save my lu and it wasn’t working.
    I took the pic because it wasn’t saving, I wanted to remember who I had because I figured I’d just reload and reenter it…obviously that wasn’t the case.

  • tbird05

    @MHDU2424 said...

    LOL the minimum they should do is a refund for everyone who couldn’t even enter or edit their lineups through ZERO FAULT of their own

    Anything less is flatout stealing/ scamming

    And honestly they should be offering much more than that when you consider the time spent by everyone researching completely wasted

    Either have better servers or chalk it up to the cost of business…straight up

    2k League of Legends freeroll. $10 1st

  • MHDU2424

    @tbird05 said...

    2k League of Legends freeroll. $10 1st

    Yeah I know haha

    You shouldn’t have to bother them to atleast get your money back….they’re 100% at fault here and need to take care of their clients

  • KindGuy

    @tbird05 said...

    2k League of Legends freeroll. $10 1st

    Wait, I actually wish you were being serious haha. I’ve been playing a lot of LOL DFS lately.

  • ClemsonAce

    i’m just getting irritated that they think there site is back up and functioning and it’s not… i still can’t access my contest to load my pga milly lineups… DK is running itself into the ground with their pathetic customer service.

  • Beetlebum

    Just received this:

    We will honor all payouts from tonight’s contests and if your entry fees are greater than payouts received we will deposit the difference in your account tomorrow.

  • tmarohl

    Good Evening,

    Please accept our apologies for the technical issue which occurred tonight, immediately prior to lock for 7 PM MLB and NBA as well as 7:30 PM NHL. We recognize this might have impacted your lineups, thank you for reaching out to explain your situation to us. Ensuring the integrity of our games is an essential part of the DNA at DraftKings and that’s why we are committed to making you whole by tomorrow.

    We will honor all payouts from tonight’s contests and if your entry fees are greater than payouts received we will deposit the difference in your account tomorrow.

    Thank you,

    DraftKings Customer Experience

  • superstars92

    How do you guys get this response? I sent an email at 6:55 and never got a response.

    I don’t think this will apply to me with the entry fees, but I just want them to send me the email to show that they care about customers. They already screwed me over with the updated 1099.

  • MHDU2424

    They should be more clear…I couldn’t enter reserved entries at 7:30 or 8:00 either for NBA Pickem and late slate

    Better get refunded for that too

  • yisman

    very frustrating because obviously I (like many others) would’ve registered earlier had I known they’d be going down

    got very little NBA and MLB action in

    here are some of the more noteworthy contests

    NBA

    https://www.draftkings.com/contest/gamecenter/55036804
    https://www.draftkings.com/contest/gamecenter/55036805
    https://www.draftkings.com/contest/gamecenter/55046024
    https://www.draftkings.com/contest/gamecenter/55006924
    https://www.draftkings.com/contest/gamecenter/55003577
    https://www.draftkings.com/contest/gamecenter/54996543

    MLB

    https://www.draftkings.com/contest/gamecenter/55050393 (wow)
    https://www.draftkings.com/contest/gamecenter/55048261
    https://www.draftkings.com/contest/gamecenter/55048017
    https://www.draftkings.com/contest/gamecenter/55046173
    https://www.draftkings.com/contest/gamecenter/55046536
    https://www.draftkings.com/contest/gamecenter/55046160
    https://www.draftkings.com/contest/gamecenter/55046146
    https://www.draftkings.com/contest/gamecenter/55048122

    overall, less than I expected

  • nymjjb

    I had a reserved entry in the $400 mlb contest and my lineup of course didn’t save—i’d be moving up the leaderboard as we speak—they better hopei wouldn’t have won

  • Felixxberg

    • 2019 DraftKings FGWC Finalist

    • 2019 DraftKings FHWC Finalist

    I received that email too. I have a problem with that though. I entered two $33 NHL lineups that I had time to build. One of them is going really well and could make me win around $300-$800.

    I also reserved 28 spots in the $6 contest. I had time to build 13 of them before DK crashed. In NHL, I would have had 30 more minutes to build my 15 remaining lineups because the lock was at 7:30pm eastern time today. I always build lineups according to game time, so in this case, I went with a BUF1-STL1 lineup, then BUF1-STL2, BUF1-MIN1, etc. Right now, all of my 13 lineups have either BUF1 or BUF2 in them. Having 100% Buffalo was obviously not my intention at all, but that’s what I had time to build before the crash.

    So, in brief, I have $90 of empty lineups, but I will most probably wake up with more money than I had today. I don’t think that the fact that one of my $33 lineups goes well should affect the fact that I have $90 of empty lineups. It wouldn’t be fair at all even if my entry fees are not greater than payouts received.

  • superstars92

    Well apparently they’ll contact me tomorrow to tell me a situation to fix this. Honestly though, I don’t think I’ll get anything because I’m net positive tonight, but I don’t think that’s a good way to look at it.

    The thing is that I am net positive on some entries, but there are about 10-15 lineups that I could not edit that could have made me more net positive (or caused me to be less net positive, if in fact those woulda been bad swaps, which is entirely feasible). I think the fact I had to go through this issue without having the ability to edit my final 10-15 lineups is what’s frustrating, regardless of what I win or lose.

  • tmarohl

    @superstars92 said...

    Well apparently they’ll contact me tomorrow to tell me a situation to fix this. Honestly though, I don’t think I’ll get anything because I’m net positive tonight, but I don’t think that’s a good way to look at it.

    The thing is that I am net positive on some entries, but there are about 10-15 lineups that I could not edit that could have made me more net positive (or caused me to be less net positive, if in fact those woulda been bad swaps, which is entirely feasible). I think the fact I had to go through this issue without having the ability to edit my final 10-15 lineups is what’s frustrating, regardless of what I win or lose.

    I don’t think they can do anything to make everyone happy. About the only thing they can do at this point is try to make everyone whole.
    They should have just cancelled the slate, as that way they would only be losing the rake.
    The way they explain it in their email, they are paying out all prizes to the winners, and making all the losers whole. This will end up costing them a lot more than just losing the rake.

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