MAIN FORUM

Comments

  • Bsablin

    • 2013 FanDuel WFBC Finalist

    Last minute lock screwed for baseball and basketball on DK…site down?

  • superstars92

    @tmarohl said...

    I don’t think they can do anything to make everyone happy. About the only thing they can do at this point is try to make everyone whole.
    They should have just cancelled the slate, as that way they would only be losing the rake.
    The way they explain it in their email, they are paying out all prizes to the winners, and making all the losers whole. This will end up costing them a lot more than just losing the rake.

    Well it depends on how many people emailed them. The worst part are people who email them but know they wouldn’t have made any changes from 6:55 – 7:00 anyways.

  • MHDU2424

    Well I’ll just be happy to get all of my entries back because I couldn’t enter shit….I have a few dummy NBA main slate entries in but everything else is a zero reserved

    But yeah people that won tonight shouldn’t be punished for winning and having other lineups possibly in other sports affected by DK’s pathetic servers

    Completely botched yet again if that’s what they’re doing

  • superstars92

    @MHDU2424 said...

    Well I’ll just be happy to get all of my entries back because I couldn’t enter shit….I have a few dummy NBA main slate entries in but everything else is a zero reserved

    But yeah people that won tonight shouldn’t be punished for winning and having other lineups possibly in other sports affected by DK’s pathetic servers

    Completely botched yet again if that’s what they’re doing

    I’ve never understood what 0 reserved means. Does that mean you had to pay the entry fee but your lineup is just a 0? If you make a dummy lineup with no players you don’t get refunded? You just take a 0? That kind sucks if that’s the case.

  • MHDU2424

    @superstars92 said...

    I’ve never understood what 0 reserved means. Does that mean you had to pay the entry fee but your lineup is just a 0? If you make a dummy lineup with no players you don’t get refunded? You just take a 0? That kind sucks if that’s the case.

    I reserve entries and there’s literally no lineup…I’m taking a zero in everything from 7:07-8 right now

    I’m assuming ill be refunded for everything but who knows with DK

  • Cooper08

    • Blogger of the Month

    Nice feature groups on the online coverage tomorrow.

  • tmarohl

    @superstars92 said...

    I’ve never understood what 0 reserved means. Does that mean you had to pay the entry fee but your lineup is just a 0? If you make a dummy lineup with no players you don’t get refunded? You just take a 0? That kind sucks if that’s the case.

    I reserve entry’s, typically two or three a night for NBA, then go in and enter lineups closer to lock. You don’t enter any players it is a blank lineup until you go in later in the day and draft your players. So tonight, you end up with zeros because you have no players. On FD to reserve an entry, you actually have to enter a lineup. The DK server outage made is so I could not draft any players. I took a screenshot about three minutes before lock and asked for a refund because of their server issues at about 657 showing that I could not draft.

  • btwice80

    @tmarohl said...

    Good Evening,

    Please accept our apologies for the technical issue which occurred tonight, immediately prior to lock for 7 PM MLB and NBA as well as 7:30 PM NHL. We recognize this might have impacted your lineups, thank you for reaching out to explain your situation to us. Ensuring the integrity of our games is an essential part of the DNA at DraftKings and that’s why we are committed to making you whole by tomorrow.

    We will honor all payouts from tonight’s contests and if your entry fees are greater than payouts received we will deposit the difference in your account tomorrow.

    Thank you,

    DraftKings Customer Experience

    Have they restored anyone’s losses yet? I didn’t receive this email even though I emailed them right before lock.

  • nymjjb

    Not mine

  • JGENNARO29

    • $1M Prize Winner

    • 2019 DraftKings FFWC Finalist

    No refund in my account yet.

  • MHDU2424

    Horrible customer service right now

    Atleast send out an email or tweet on wtf is going on

  • blt123

    • Ranked #49

      RG Tiered Ranking

    I’m still having the same issue when I try to edit today’s lineups. Guess I will be withdrawing those entries and switching everything to FD until I can have confidence in DK’s product.

  • BerkeleyBoss

    @blt123 said...

    I’m still having the same issue when I try to edit today’s lineups. Guess I will be withdrawing those entries and switching everything to FD until I can have confidence in DK’s product.

    Yup, me too. Just went to download the “edit entries” spreadsheet and got the same technical difficulties message as yesterday.

  • pat4detroit

    Got my refund. Good job, DK!

  • TheRyanFlaherty

    Looks like I got my entry fees back.
    Still wrote them this morning saying I was pissed – in short I made a lu. I have a time stamped pic of it, that scores enough points to win x3.5 my money. Plus I lost achievement pts/stats.
    There was no integrity to the contests because every entry was +ev because a portion of the field was drawing dead.
    Not to mention the email really gave no explanation to why it happened and why I should think it won’t happen again in the future.

    F them.

    Only problem is I hate FD more than DK. Even with this issue, so maybe they’ll throw me some pts or something to make up for the money I missed out on. I dunno.
    Might just stick to Yahoo/FantasyDraft when my moneys up on the big sites, or just stop playing completely (those statements not being due to this single issue, but this being a breaking point on top of numerous other issues)

  • Coheedrodeo

    did you guys get all your entry fees back? in my email i told them about 4 contests i couldn’t import into and i just looked at the transaction log and they gave an adjustment of just one.. so far hoping the other 3 come, but at lease something

  • BerkeleyBoss

    I got my $100 or so entry fees back but it appears that the problem still exists. I’m unable to edit my lineups for tonight. They just gonna keep paying out refunds every day or what?

    EDIT: I should say that I’m unable to edit them using the “edit entries” via csv

  • jmo26

    @Coheedrodeo said...

    did you guys get all your entry fees back? in my email i told them about 4 contests i couldn’t import into and i just looked at the transaction log and they gave an adjustment of just one.. so far hoping the other 3 come, but at lease something

    It appears they refunded the amount you were in the red for the night (e.g., if you had $300 in play, and walked away with $200, DK would cover the $100 that you lost).

  • Coheedrodeo

    thanks @jmo26 .. is anyone else not able to click on upcoming in the contest page but yet can do it on their phones?

  • BerkeleyBoss

    @BerkeleyBoss said...

    I got my $100 or so entry fees back but it appears that the problem still exists. I’m unable to edit my lineups for tonight. They just gonna keep paying out refunds every day or what?

    EDIT: I should say that I’m unable to edit them using the “edit entries” via csv

    I can now use the csv edit on my desktop.

  • Epignosis

    • 460

      RG Overall Ranking

    I am pleased to report DK did right by me.

  • Felixxberg

    • 2019 DraftKings FGWC Finalist

    • 2019 DraftKings FHWC Finalist

    I am beyond frustrated right now. Despite not having been able to fill the 15 $6 lineups I had reserved earlier, DK didn’t refund me anything because I had a net positive night overall (because of another contest). I made $80 overall but threw $90 in the garbage (empty lineups), so DK basically took my own $90 to pay me my winnings and then took the remaining $10 to pay whoever else won last night.

  • chanceton14

    This is ridiculous, what about my hours of research draftkings? You just stole my time and this is about the fourth time I haven’t been able to get in line ups before lock because of your servers. You owe all of us some free games or I’m ready to jump ship to a site that cares.

  • jmo26

    @Felixxberg said...

    I am beyond frustrated right now. Despite not having been able to fill the 15 $6 lineups I had reserved earlier, DK didn’t refund me anything because I had a net positive night overall (because of another contest).

    Yeah, I hear ya — it was certainly handled better than similar situations of recent memory, but still plenty of room for improvement.

  • flip4flop

    I emailed them today and still have not received a refund. Looks like they are planning to by tomorrow. This is what I got back this afternoon.

    Please accept our apologies for the technical issue which occurred last night, immediately prior to lock for 7 PM MLB and NBA as well as 7:30 PM NHL. We recognize this might have impacted your lineups, thank you for reaching out to explain your situation to us. Ensuring the integrity of our games is an essential part of the DNA at DraftKings and that’s why we are committed to making you whole later today

    We honored all payouts from last night’s contests and if your entry fees are greater than payouts received we will deposit the difference in your account by the end of the day tomorrow.

    Let us know if you have any questions.

  • Felixxberg

    • 2019 DraftKings FGWC Finalist

    • 2019 DraftKings FHWC Finalist

    @jmo26 said...

    Yeah, I hear ya — it was certainly handled better than similar situations of recent memory, but still plenty of room for improvement.

    It’s not the end of the world but it’s very disappointing!

  • X Unread Thread
  • X Thread with New Replies*
  • *Jumps to your first unread reply

Subforum Index

RotoGrinders.com is the home of the daily fantasy sports community. Our content, rankings, member blogs, promotions and forum discussion all cater to the players that like to create a new fantasy team every day of the week.

If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537) (IL). Gambling problem? Call 1-800-GAMBLER (NJ/WV/PA/MI), 1-800-9-WITH-IT (IN), 1-800-522-4700 (CO), 1-800-BETS OFF (IA), 1-888-532-3500 (VA) or call/text TN REDLINE 1-800-889-9789 (TN).