I recently chopped 2nd place winning 3300$ on a Monday night DK showdown lineup. I requested a payout via check for 2800$ I stated to them at this time that I deposited using gift cards (meaning I didnt use a bank issued debit card). They ignored my request and refunded 10 different gift cards over 1000 dollars. I have only one of these gift cards in my possession. After depositing the money over the years with giftcards I would throw them out never thinking I would need old visa vanilla gift cards with no money on them. Anyways, I contacted DK with my problem and was emailed a list of merchant codes and was told to recoup the money through Visa. Although I felt this was wrong I called visa vanilla and tried to do what Dk asked in order to get my money. VISA vanilla said they could not help me without the entire 16 digit number on the card or receipts. I chatted again with DK several times with no resolution. I received one call from an DK rep named Sean who instructed me further on calling visa which I again tried. I again responded to Dk which has now been ignoring mt emails and blocked me from chatting. I never swore at anyone and simply communicated my displeasure with their customer service and payout method. In essence my payout was sent into “Gift Card space”. Obviously frustrated I tried several times pleading to Dk to rescind the credit card payments and send me a check like I originally requested from the get go. In the last 20 years I’ve played with all the online sports books and have never had the problem I’ve encountered with DK regarding a payout and customer service. I cant even get anyone to respond to me. I’ve deposited tens of thousands of dollars to Dk and in my opinion should not have any problem receiving a small payout via check. Any advice on lawyers who could help me? DraftKings made an error in making a payout to old gift cards without my consent. I specifically told them I needed the entire payout via check. I have all the chat correspondences with dates, times, content etc. I’m just trying to get my money. How can a legal multi billion dollar company not provide on the phone customer service? How can a multi billion dollar company think it’s ok to refund gift cards without customer approval? I told them several times I only used the gift cards to fund my account. I have played for over 5 years and when I finally win I end up losing anyways.