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  • billsfan777

    • 71

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    • 2015 DraftKings FHWC Finalist

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    Last night, the NBA preseason slate had multiple stat errors. The NBA.com play by play is completely broken and the box score was even deemed unofficial! Yet, Draftkings still thought it was okay to completely dismiss video and picture evidence which I will provide for you in this post. I am getting automated and generic responses which I will also post.

    Draftkings customer support is usually very good but the responses I have received today are absolutely maddening. I’ll now review the box score that Draftkings deemed legitimate.

    link to the tweet that the box score wasn’t legitimate: “https://twitter.com/timbontemps/status/915810550612992000”

    Here’s the end of the game announcers talking about the stats being broken. Go to 9:15 in the video. Also note the score is 122-104 in the video, and NBA.com has the score at 128-107!

    Now, lets get into the box score and prove just a handful of stat errors

    1) Will Barton had 0 blocks according to the stats provider… Also there were 50 seconds that never happened.

    The play by play has a 50 second gap that excludes Will Barton’s block along with a variety of other plays. See the link below:

    https://imgur.com/a/8idOM

    2) Paul Millsap apparently got a turnover and assist despite not being in the arena!

    https://imgur.com/a/41qdp

    3) Kenneth Faried’s 8 points in one second. Along with a 3 pointer! Reggie Miller who? I promise you Faried did not hit a 3 and I had exposure to Faried. Not just saying this because it cost me. Just proving how terrible the box score was.

    https://imgur.com/a/sV7yO

    4) Julius Randle getting 2 turnovers in a row! I guess he turned the ball over and it was magically Lakers ball again!

    https://imgur.com/a/e9xMK

    5) Jamal Murray’s turnover, Kyle Kuzma’s steal and then Jamal getting 2 free throws!

    https://imgur.com/a/QPQ3M

    These are 5 of the many examples that I don’t have video evidence for, but I assure you this box score has double digit serious mistakes. I notified draftkings about all of them and got these pathetic responses!

    Me

    Oct 5, 1:52 PM EDT

    I cannot believe you guys paid out those contests without even a response to all of the examples i sent you. For the record, there are dozens more. Like Kenneth Faried scoring 8 points in one second. These changes cost me hundreds of dollars, and they were incorrect.

    Response

    Hi Warren,

    Support informed us they responded to your last inquiry. Our Game Operations team looked into all stats, and came to an agreement that our statistics were up to date with our statistics provider then paid out contests. We are not able to make these calls ourselves the official scoring is determined by our statistics provider.
    _________
    DraftKings
    VIP Relations Associate

    Me

    Oct 5, 2:23 PM EDT

    You guys looked into all the stats? I guess you guys are in agreement that Kenneth Faried had 8 points in one second, Will Barton’s block in the 5th row didn’t happen and Jamal Murray turned the ball over then got free throws. All of these false stats cost me hundreds of dollars. This is only the bginning of the list and this is an absolute joke. You guys paid out real money contests based off of an obviously incorrect unofficial box score.

    Response

    Oct 5, 2:36 PM EDT

    Hi Warren,

    We matched our official statistics providers box scores before paying out any contests. This is standard operating procedure, and it keeps any and all bias out of it. We can only go by the statistics that we are provided. We sent along your points to the correct team who spoke with our provider, and they decided that the statistics were correct.

    ________
    DraftKings
    VIP Relations Associate

    Me

    Oct 5, 2:41 PM EDT

    Bias? you guys are the ones that are biased. You don’t want to admit that the box score is 100% wrong, and instead you want to make money. Take the easy way out. The nba stat system has not been rectified and there are preseason contests out there again tonight. It’s clear you guys just want your money and don’t give a shit.

    Response

    Oct 5, 2:45 PM EDT

    Hi Warren,

    We certainly care very much so about the customer experience. If we did not care about the customer we would have just paid out the contests last night with zero due diligence. Our statistics provider worked to confirm all of the statistics, and we did not pay out until our Game Operations team had our statistics fully aligned with them.
    ________
    DraftKings
    VIP Relations Associate

    These responses are sickening to me as I spent a ton of time gathering all of this evidence. The fake stats directly knocked me out of approximately 400-500$ of winnings and I know there were other mistakes from earlier in the day. I feel ripped off, robbed, and I know fanduel did the exact same thing. I was hoping to resolve this quietly through email, but this is absolutely unacceptable customer service.

    I am seriously questioning my future with this already shady website.

  • billsfan777

    • 71

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    • Ranked #52

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    • 2015 DraftKings FHWC Finalist

    • Blogger of the Month

    The videos never posted but here they are:

    Lakers announcers at 9:15 – https://youtu.be/smkzXZ1KaQs?t=9m15s

    Barton’s block: https://youtu.be/rAd0Ixsu7xc

  • sochoice

    • 2017 DraftKings FBWC Finalist

    • 2017 FanDuel WFFC Champion

    The organization you should be targeting is the stats provider.

  • KindGuy

    Wait so how many fantasy points did Faried actually accrue last night? Wtf!!!!!!!!!!

  • billsfan777

    • 71

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    • Ranked #52

      RG Tiered Ranking

    • 2015 DraftKings FHWC Finalist

    • Blogger of the Month

    @sochoice said...

    The organization you should be targeting is the stats provider.

    It’s not my job. I collected the evidence. I emailed DK last night warning them of the mistake. That is their job, not mine. I passed the message along and they chose to say they’re investigating. Now I am informing everyone about how they’re investigations went.

  • jordanh415

    This seriously calls DK’s integrity into question if they are willing to just pass the buck onto their hired stats provider when there is clear evidence that shows those stats to be in error….

  • jordanh415

    When talking about accountability, DK seems to just keep saying “it is what our stats provider” agreed upon when DK made the hiring decision for that stats provider and thus cannot just pass the buck and not take full accountability for payouts based on erroneous stats. Statistical accuracy is vital to their integrity as an organization that offers game based soley on accrual of statistics!

  • jordanh415

    The worst part is that they never actually talk about the validity of all of the evidence you have provided!

  • kirkdiese

    • 111

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    • Ranked #74

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    • 2019 DraftKings FBWC Finalist

    • 2016 FanDuel WFBC Finalist

    Anybody who’s been watching the games knows the stats are flat out wrong, even the official ones the next day. Most likely the scorekeeper is drunk or an intern, but the reality is that we are all playing contests with faulty results.

  • KindGuy

    @kirkdiese said...

    Anybody who’s been watching the games knows the stats are flat out wrong, even the official ones the next day. Most likely the scorekeeper is drunk or an intern, but the reality is that we are all playing contests with faulty results.

    I don’t think it’s the scorekeeper’s fault. I think the system is screwed up. Atleast that’s what I’m seeing on twitter. No idea why the NBA decided to buy new machines when these ones from last year worked perfectly fine.

  • kirkdiese

    • 111

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    • Ranked #74

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    • 2019 DraftKings FBWC Finalist

    • 2016 FanDuel WFBC Finalist

    @elementasrat said...

    I don’t think it’s the scorekeeper’s fault. I think the system is screwed up. Atleast that’s what I’m seeing on twitter. No idea why the NBA decided to buy new machines when these ones from last year worked perfectly fine.

    Yeah, I’ve heard about the new system, but really what I was trying to convey is that the stats are not correct for whatever the reason.

  • TheRyanFlaherty

    Giving the “we go by (whichever specific) stat provider” line is the correct thing to do. To handle it any other way would open the process of subjectivity and chaos.

    That said, If people were making them aware of the issue, it’s disappointing that they wouldn’t freeze the payout and get the correct scoring, from said stat provider. So I’m not sure where the breakdown occurred, I guess the stat provider?

    Honestly, my biggest takeaway from the situation (be it as a player or of Onwas a DK suit) is this is why you shouldn’t play/offer DFS for what are meaningless exhibition games.
    Sorry for the OP and anyone else that got screwed over. So while I do believe those things, I’d also be super pissed too if that happened to me,

  • KindGuy

    @TheRyanFlaherty said...

    Honestly, my biggest takeaway from the situation (be it as a player or of Onwas a DK suit) is this is why you shouldn’t play/offer DFS for what are meaningless exhibition games.

    What happens if this extends into the regular season.

    It’s really puzzling to me that the NBA didn’t test this out before the preseason.

  • Unico10

    • 582

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    @elementasrat said...

    What happens if this extends into the regular season.

    It’s really puzzling to me that the NBA didn’t test this out before the preseason.

    It has always happened… obv not to this extent.

    I remember emailing them as one of my players was missing two blocks (prob 2 years ago?) and another time with clear soccer scoring mistakes and got the same response “we go by what the stat provider gives us”…. heck a score revision by the stat provider costed me cashing in the NFL main event last season! So, DK does change their scoring when the stat provider changes their feed… and they pay out when the stat provider closes the day.

    Now. Are the stat providers reliable? Nope! But as far as I can tell DK has kept the same policy and cannot change it otherwise it would open a huge can of worm

  • bigfink

    Were there any changes in stats from draftkings and fanduel or do they use the same provider?

  • billsfan777

    • 71

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    • Ranked #52

      RG Tiered Ranking

    • 2015 DraftKings FHWC Finalist

    • Blogger of the Month

    @bigfink said...

    Were there any changes in stats from draftkings and fanduel or do they use the same provider?

    the stats were actually accurate on DK until they updated them to match the box score from nba

  • Cooper08

    • Blogger of the Month

    @sochoice said...

    The organization you should be targeting is the stats provider.

    Just FYI, in the Safeway open this week for golf 9-10 players who are in the official field were left out of the DK player pool. When I asked when they would be included I was told they won’t as they were not listed in the field provided by the stats provider. DK often pushes blame on stat provider and it is obvious they have little to no checks and balances. I really hope they are looking into a new stat provider as there provider is making numerous errors. Fact is the official field for the Safeway open was out Monday night and prices were not up until Tuesday morning. In addition two of the players missing (Camillo Vegas and Nic Taylor) were part of the field on Friday before web.com players were included. I let them know how bad this was as golf has high variance and if a missing player wins…well you know what would happen.

    Perhaps someone with clout aka Dan Back can provide them with these issues and see what there response is.. personally they are just setting themselves up with issues on down the road.

  • 2Slik

    nba.com even has footage of Barton’s block while having no record of it in the box score. Didn’t see the game but even if it was a goaltend the play by play is blank in that section.

  • sochoice

    • 2017 DraftKings FBWC Finalist

    • 2017 FanDuel WFFC Champion

    So what were the errors/omissions in all the other games and with all the other players you didn’t play last night, but others did? The point here is it will never be a perfect system, but everybody who plays DFS is subject to the stats variances which will sometimes help you and sometimes hurt you.

  • LarryLegend33

    I’m sorry but this is a fucking joke. This isn’t just the official scorer didn’t record something as a block when they should have, but blatant issues like a player scoring 8 points in a second and a player who was a DNP recording stats. And they go to the stats provider who they say confirmed the result and they can say that with a straight face? That’s a load of crap.

  • billsfan777

    • 71

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    • Ranked #52

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    • 2015 DraftKings FHWC Finalist

    • Blogger of the Month

    Same thing happened again tonight.

    https://twitter.com/Kirkdiese/status/916141393567010818

  • LarryLegend33

    Emailed with them tonight. They just don’t care and don’t think anyone is going to do a thing about it. These errors are so egregious and need to be addressed.

  • NoLimits0

    It sometimes hurts you it sometimes helps you. You only noticed cause it hurt you but pretty sure it helped you in other situations.

    Besides I think the better answer is why are you even playing preseason DFS? That’s a consequence you get for playing it along with the random minutes and scratches.

  • jordanh415

    It happened multiple times tonight with Josh Richardson, James Johnson, and others. If DK has hired a stat provider who is making pretty easily identifiable mistakes…then the onus is on them as the parent company to 1. take accountability for these errors and 2. rectify the situation with their users properly in order to maintain any hint of integrity.

  • LarryLegend33

    @NoLimits0 said...

    It sometimes hurts you it sometimes helps you. You only noticed cause it hurt you but pretty sure it helped you in other situations.

    Besides I think the better answer is why are you even playing preseason DFS? That’s a consequence you get for playing it along with the random minutes and scratches.

    I can understand a judgement call around an assist. I don’t understand a guy who didn’t dress generating stats or a guy scoring 8 points in a second. Can you imagine if Vegas paid out bets with the wrong score?

  • LarryLegend33

    They had a problem with NASCAR scoring and the stats provider two years ago. I compiled a lot of data to show that there was a major problem. Fairly quickly, the problem was acknowledged and addressed. Back then, they did right by contest participants and then worked with the stats provider to get it right.

    Now it seems like they simply don’t care and they think we can’t do anything about it but walk away.

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