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  • billsfan777

    • 76

      RG Overall Ranking

    • Ranked #55

      RG Tiered Ranking

    • 2015 DraftKings FHWC Finalist

    • Blogger of the Month

    Last night, the NBA preseason slate had multiple stat errors. The NBA.com play by play is completely broken and the box score was even deemed unofficial! Yet, Draftkings still thought it was okay to completely dismiss video and picture evidence which I will provide for you in this post. I am getting automated and generic responses which I will also post.

    Draftkings customer support is usually very good but the responses I have received today are absolutely maddening. I’ll now review the box score that Draftkings deemed legitimate.

    link to the tweet that the box score wasn’t legitimate: “https://twitter.com/timbontemps/status/915810550612992000”

    Here’s the end of the game announcers talking about the stats being broken. Go to 9:15 in the video. Also note the score is 122-104 in the video, and NBA.com has the score at 128-107!

    Now, lets get into the box score and prove just a handful of stat errors

    1) Will Barton had 0 blocks according to the stats provider… Also there were 50 seconds that never happened.

    The play by play has a 50 second gap that excludes Will Barton’s block along with a variety of other plays. See the link below:

    https://imgur.com/a/8idOM

    2) Paul Millsap apparently got a turnover and assist despite not being in the arena!

    https://imgur.com/a/41qdp

    3) Kenneth Faried’s 8 points in one second. Along with a 3 pointer! Reggie Miller who? I promise you Faried did not hit a 3 and I had exposure to Faried. Not just saying this because it cost me. Just proving how terrible the box score was.

    https://imgur.com/a/sV7yO

    4) Julius Randle getting 2 turnovers in a row! I guess he turned the ball over and it was magically Lakers ball again!

    https://imgur.com/a/e9xMK

    5) Jamal Murray’s turnover, Kyle Kuzma’s steal and then Jamal getting 2 free throws!

    https://imgur.com/a/QPQ3M

    These are 5 of the many examples that I don’t have video evidence for, but I assure you this box score has double digit serious mistakes. I notified draftkings about all of them and got these pathetic responses!

    Me

    Oct 5, 1:52 PM EDT

    I cannot believe you guys paid out those contests without even a response to all of the examples i sent you. For the record, there are dozens more. Like Kenneth Faried scoring 8 points in one second. These changes cost me hundreds of dollars, and they were incorrect.

    Response

    Hi Warren,

    Support informed us they responded to your last inquiry. Our Game Operations team looked into all stats, and came to an agreement that our statistics were up to date with our statistics provider then paid out contests. We are not able to make these calls ourselves the official scoring is determined by our statistics provider.
    _________
    DraftKings
    VIP Relations Associate

    Me

    Oct 5, 2:23 PM EDT

    You guys looked into all the stats? I guess you guys are in agreement that Kenneth Faried had 8 points in one second, Will Barton’s block in the 5th row didn’t happen and Jamal Murray turned the ball over then got free throws. All of these false stats cost me hundreds of dollars. This is only the bginning of the list and this is an absolute joke. You guys paid out real money contests based off of an obviously incorrect unofficial box score.

    Response

    Oct 5, 2:36 PM EDT

    Hi Warren,

    We matched our official statistics providers box scores before paying out any contests. This is standard operating procedure, and it keeps any and all bias out of it. We can only go by the statistics that we are provided. We sent along your points to the correct team who spoke with our provider, and they decided that the statistics were correct.

    ________
    DraftKings
    VIP Relations Associate

    Me

    Oct 5, 2:41 PM EDT

    Bias? you guys are the ones that are biased. You don’t want to admit that the box score is 100% wrong, and instead you want to make money. Take the easy way out. The nba stat system has not been rectified and there are preseason contests out there again tonight. It’s clear you guys just want your money and don’t give a shit.

    Response

    Oct 5, 2:45 PM EDT

    Hi Warren,

    We certainly care very much so about the customer experience. If we did not care about the customer we would have just paid out the contests last night with zero due diligence. Our statistics provider worked to confirm all of the statistics, and we did not pay out until our Game Operations team had our statistics fully aligned with them.
    ________
    DraftKings
    VIP Relations Associate

    These responses are sickening to me as I spent a ton of time gathering all of this evidence. The fake stats directly knocked me out of approximately 400-500$ of winnings and I know there were other mistakes from earlier in the day. I feel ripped off, robbed, and I know fanduel did the exact same thing. I was hoping to resolve this quietly through email, but this is absolutely unacceptable customer service.

    I am seriously questioning my future with this already shady website.

  • billsfan777

    • 76

      RG Overall Ranking

    • Ranked #55

      RG Tiered Ranking

    • 2015 DraftKings FHWC Finalist

    • Blogger of the Month

    @NoLimits0 said...

    It sometimes hurts you it sometimes helps you. You only noticed cause it hurt you but pretty sure it helped you in other situations.

    Besides I think the better answer is why are you even playing preseason DFS? That’s a consequence you get for playing it along with the random minutes and scratches.

    i’m playing DFS preseason because theres an edge. Theres a difference between 1 or 2 mistakes and an entire game of mistakes. I rostered kenneth faried on a few lineups and mentioned him. This has nothing to do with results on my end, its a principle. The results are why im taking action.

  • cheezpizza

    I wondered how I went from cashing to outside the line in the last quarter, the other night. Have they gave anything other than an automated response to anyone about this obvious problem?

  • sonic999

    This is nonsense. Dk better step up and fix it. I dont wanna hear about its not their fault or blame the stats people. They take the money they better make sure the games are legit and this is BS with these faulty stats right now.

  • stlcardinals84

    Leading RG Analyst

    • 290

      RG Overall Ranking

    • 2018 DraftKings FBWC Finalist

    • 2018 DraftKings FBBWC Finalist

    Are the box scores eventually getting corrected?

    If so, the smart move by DK is to wait to pay out.

    If not, there probably isn’t much hope for a fix and we are putting blame in the wrong spot.

  • LarryLegend33

    @stlcardinals84 said...

    Are the box scores eventually getting corrected?

    If so, the smart move by DK is to wait to pay out.

    If not, there probably isn’t much hope for a fix and we are putting blame in the wrong spot.

    It would be nice if they would communicate a straight answer. Saying that they have investigated and confirmed the scoring but not stating how that could be possible for some of the absurd scenarios is making this so much worse.

  • tomac

    Absolutely incorrect. Box scores are not getting corrected. There have been multiple games this week where reporters were told there will not be official box scores.

    This is not a one time thing. There have been stat integrity issues every night this week. The NBA is testing a new in-game system and it is affecting the integrity of the dfs games. The only solution is to not offer games until it is straightened out.

    This is all about game integrity. Neither site can guarantee it right now, and the ONLY thing to do is pull the product.

  • biglucky

    • x2

      2016 DraftKings FBWC Finalist

    • 2016 DraftKings FGWC Finalist

    I mentioned this a while back when the papa/chipotle thing was starting to get out of hand and I’ll mention it again. Why is there not a 3rd party put in place in the DFS industry to monitor these types of events? With the amount of money changing hands freely on the DFS sites its only a matter of time before someone raises the question of “who is monitoring this activity”. I think it would be a huge benefit for the casual player as they would have someone/or some group watching out for their best interests (fair play, game integrity) as opposed to the DFS sites being the judge,jury and executioner. Also I think the sites practice of not releasing any findings of there investigations is wrong. If the community notices a major problem and calls it out it should not be kept in absolute secrecy as to what the outcome is or the outcome will always be decided on what is best for sites which is the case now. On the very least if the stats for the slates games could not be accurately scored the slate should have been cancelled and all buy ins returned to the customers, but the sites won’t do that unless there forced too because u know that takes away from profits. IF a 3rd party was monitoring this there is NO WAY they pay out everyone with the knowing that so many of the stats are incorrect!
    P.S- I have’t played pre-season NBA so it didnt affect me either way.

  • stlcardinals84

    Leading RG Analyst

    • 290

      RG Overall Ranking

    • 2018 DraftKings FBWC Finalist

    • 2018 DraftKings FBBWC Finalist

    @tomac said...

    Absolutely incorrect. Box scores are not getting corrected. There have been multiple games this week where reporters were told there will not be official box scores.

    This is not a one time thing. There have been stat integrity issues every night this week. The NBA is testing a new in-game system and it is affecting the integrity of the dfs games. The only solution is to not offer games until it is straightened out.

    This is all about game integrity. Neither site can guarantee it right now, and the ONLY thing to do is pull the product.

    If that is the case, I agree with this sentiment.

  • sochoice

    • 2017 DraftKings FBWC Finalist

    • 2017 FanDuel WFFC Champion

    @tomac said...

    Absolutely incorrect. Box scores are not getting corrected. There have been multiple games this week where reporters were told there will not be official box scores.

    This is not a one time thing. There have been stat integrity issues every night this week. The NBA is testing a new in-game system and it is affecting the integrity of the dfs games. The only solution is to not offer games until it is straightened out.

    This is all about game integrity. Neither site can guarantee it right now, and the ONLY thing to do is pull the product.

    Good point, however DFS players can also make the decision not to play preseason NBA contests if they are so concerned with stats integrity.

  • jimmyd1507

    @tomac said...

    The NBA is testing a new in-game system and it is affecting the integrity of the dfs games.

    How hard is it to keep a box score? I mean, really?

  • NoLimits0

    @billsfan777 said...

    i’m playing DFS preseason because theres an edge. Theres a difference between 1 or 2 mistakes and an entire game of mistakes. I rostered kenneth faried on a few lineups and mentioned him. This has nothing to do with results on my end, its a principle. The results are why im taking action.

    I get that there are clearly erroneous and egregious mistakes. I’m with you in that.

    However like what I said earlier and what sochoice said above, you can choose not to play. This would never happen in the regular season. Just think of the incorrect scoring as an “extra layer of variance” for the preseason. It’s no different than a random hop in baseball that allows a hit to be a double down the line instead of an out or a tip ball catch in the NFL like with a Ertz a few weeks ago.

  • LarryLegend33

    @NoLimits0 said...

    I get that there are clearly erroneous and egregious mistakes. I’m with you in that.

    However like what I said earlier and what sochoice said above, you can choose not to play. This would never happen in the regular season. Just think of the incorrect scoring as an “extra layer of variance” for the preseason. It’s no different than a random hop in baseball that allows a hit to be a double down the line instead of an out or a tip ball catch in the NFL like with a Ertz a few weeks ago.

    Someone can make that decision now, assuming they are aware. What about contests that have already occurred before people realized there were errors? What about all users that aren’t on Rotogrinders that are unaware that this issue exists because they are trusting when they should not.

    Look, these companies make a huge deal saying that these are SKILL based events and not luck. There is zero skill in figuring out when a scoring error might occur. It is straight luck. And you can think it would never happen in the regular season, but the fact that they are being so shady with this and that it actually has happened in other sports makes it a very realistic possibility. I’m not sure what magic lever you think is going to be pulled in a week that’s going to make everything good again.

  • NoLimits0

    @LarryLegend33 said...

    Someone can make that decision now, assuming they are aware. What about contests that have already occurred before people realized there were errors? What about all users that aren’t on Rotogrinders that are unaware that this issue exists because they are trusting when they should not.

    Look, these companies make a huge deal saying that these are SKILL based events and not luck. There is zero skill in figuring out when a scoring error might occur. It is straight luck. And you can think it would never happen in the regular season, but the fact that they are being so shady with this and that it actually has happened in other sports makes it a very realistic possibility. I’m not sure what magic lever you think is going to be pulled in a week that’s going to make everything good again.

    These types of scoring errors occur all the time in like non premium events, even in some premium events. In the Olympics the box scores were way off too for basketball. In hockey I bet it’s off too when it’s a SOG or not. It happens all the time. In baseball yesterday that was a steal by Jose Ramirez but it was ruled a Wild Pitch. Bruce struck out yesterday on a clear check swing but it wasn’t called. Happened yesterday these umpire/scoring mistakes. Tom Brady was given an extra yard yesterday to reach 300 yards (but he made another throw to make it moot but if he didn’t it would’ve been controversial). Random scoring judgements happen all the time. It’s happened in other sports last few days too. It’s just part of the variance. It’s just that there’s more variance in the NBA than other sports. I’m surprised people watch pre season NBA and notice this actually.

  • tomac

    @NoLimits0 said...

    These types of scoring errors occur all the time in like non premium events, even in some premium events. In the Olympics the box scores were way off too for basketball. In hockey I bet it’s off too when it’s a SOG or not. It happens all the time. In baseball yesterday that was a steal by Jose Ramirez but it was ruled a Wild Pitch. Bruce struck out yesterday on a clear check swing but it wasn’t called. Happened yesterday these umpire/scoring mistakes. Tom Brady was given an extra yard yesterday to reach 300 yards (but he made another throw to make it moot but if he didn’t it would’ve been controversial). Random scoring judgements happen all the time. It’s happened in other sports last few days too. It’s just part of the variance. It’s just that there’s more variance in the NBA than other sports. I’m surprised people watch pre season NBA and notice this actually.

    None of these things are even remotely similar.

  • tomac

    Here is one of many tweets from this week:

    Ira Winderman‏Verified account @IraHeatBeat 14h14 hours ago
    More
    Have been informed there are no correct stats available in building. Scoreboard one score, monitors another, http://NBA.com another

  • sonic999

    @sochoice said...

    Good point, however DFS players can also make the decision not to play preseason NBA contests if they are so concerned with stats integrity.

    Its not a concern, its a fact that they fucked up the scoring. What kind of BS is paying out contests based on obviously false scoring and then refusing to address the issue honestly? Idgaf if its preseason or not, if we got money on the line its real and they have the sole responsibility as the ones running the games to make sure its legit and they seem not to care.

  • sonic999

    I typically side with the sites as I think most complaints about them on these boards are weak and ignorant but this is a real issue and their lack of an appropriate response is arrogant and troubling— as if they really do not care if they get the numbers right or not. Wtf is that?

  • KindGuy

    To those of you saying this won’t happen in the regular season and that the best thing to do is fade preseason, I wouldn’t be too sure about that. The regular season starts in less than two weeks and there are clearly some major issues with the new stat system. Why they waited till the preseason to test it out is beyond me…..

  • jimmyd1507

    @tomac said...

    Here is one of many tweets from this week:

    Ira Winderman‏Verified account @IraHeatBeat 14h14 hours ago
    More
    Have been informed there are no correct stats available in building. Scoreboard one score, monitors another, http://NBA.com another

    I don’t understand how you keep your job if you can’t keep a box score correctly.

  • djcory27

    I’ve contacted FanDuel several times about the incorrect box scores that they paid out against and continue to receive the run around. I missed cashing $100 worth of my cash game entries due to incorrect stats and they refuse to actually admit the stats are incorrect, I keep getting the following canned response.

    “Thanks for your patience. When we received the final box scores from our stats provider we paid out the contests this morning with the most accurate information that we had at the time. As such, the point totals for these contests will remain the same and no credits or refunds will be issued. “

    I’ve requested to have someone in management contact me regarding these issues and nobody will. There’s ZERO integrity with the NBA product right now and these sites are paying people out against stats that are flat out wrong. Both sites should pull NBA contests until this is figured out, but of course those greedy bastards won’t and there will be thousands of players out there who don’t keep track of stats on their own getting screwed out of winnings that they should of had due to this mess. It’s a TERRIBLE look for these sites and they won’t issue a single statement about it. Sad!

  • sonic999

    I could keep stats from my living room with ease for whatever game I’m watching. No idea how the stats people can be so bad in seemingly every arena this week. Literally unbelievable.

  • yisman

    yeah, sites should really put a stop to NBA contests until they can find a stat provider who provides somewhat accurate stats

    I don’t understand how the “new system” leads to nonsense like a player not even present accruing stats

  • w3stcoastoff3ns3

    I was mentioning this to one of my friends (who does not play preseason dfs in any sport) and I wasn’t sure if I was just tripping but I noticed several errors with scoring. Players not being docked for turn overs, players not getting credit for rebounds, etc. or the points going to the wrong player. I don’t see how DK can stand behind these results. I will send them an email because this unacceptable.

  • w3stcoastoff3ns3

    @djcory27 said...

    I’ve contacted FanDuel several times about the incorrect box scores that they paid out against and continue to receive the run around. I missed cashing $100 worth of my cash game entries due to incorrect stats and they refuse to actually admit the stats are incorrect, I keep getting the following canned response.

    “Thanks for your patience. When we received the final box scores from our stats provider we paid out the contests this morning with the most accurate information that we had at the time. As such, the point totals for these contests will remain the same and no credits or refunds will be issued. “

    I’ve requested to have someone in management contact me regarding these issues and nobody will. There’s ZERO integrity with the NBA product right now and these sites are paying people out against stats that are flat out wrong. Both sites should pull NBA contests until this is figured out, but of course those greedy bastards won’t and there will be thousands of players out there who don’t keep track of stats on their own getting screwed out of winnings that they should of had due to this mess. It’s a TERRIBLE look for these sites and they won’t issue a single statement about it. Sad!

    And this is why regulation in DFS is such a big deal.

  • KindGuy

    Does anyone know WHY the NBA changed stat systems? Was the previous one too expensive or something? It was perfect last year.

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