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  • billsfan777

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    Last night, the NBA preseason slate had multiple stat errors. The NBA.com play by play is completely broken and the box score was even deemed unofficial! Yet, Draftkings still thought it was okay to completely dismiss video and picture evidence which I will provide for you in this post. I am getting automated and generic responses which I will also post.

    Draftkings customer support is usually very good but the responses I have received today are absolutely maddening. I’ll now review the box score that Draftkings deemed legitimate.

    link to the tweet that the box score wasn’t legitimate: “https://twitter.com/timbontemps/status/915810550612992000”

    Here’s the end of the game announcers talking about the stats being broken. Go to 9:15 in the video. Also note the score is 122-104 in the video, and NBA.com has the score at 128-107!

    Now, lets get into the box score and prove just a handful of stat errors

    1) Will Barton had 0 blocks according to the stats provider… Also there were 50 seconds that never happened.

    The play by play has a 50 second gap that excludes Will Barton’s block along with a variety of other plays. See the link below:

    https://imgur.com/a/8idOM

    2) Paul Millsap apparently got a turnover and assist despite not being in the arena!

    https://imgur.com/a/41qdp

    3) Kenneth Faried’s 8 points in one second. Along with a 3 pointer! Reggie Miller who? I promise you Faried did not hit a 3 and I had exposure to Faried. Not just saying this because it cost me. Just proving how terrible the box score was.

    https://imgur.com/a/sV7yO

    4) Julius Randle getting 2 turnovers in a row! I guess he turned the ball over and it was magically Lakers ball again!

    https://imgur.com/a/e9xMK

    5) Jamal Murray’s turnover, Kyle Kuzma’s steal and then Jamal getting 2 free throws!

    https://imgur.com/a/QPQ3M

    These are 5 of the many examples that I don’t have video evidence for, but I assure you this box score has double digit serious mistakes. I notified draftkings about all of them and got these pathetic responses!

    Me

    Oct 5, 1:52 PM EDT

    I cannot believe you guys paid out those contests without even a response to all of the examples i sent you. For the record, there are dozens more. Like Kenneth Faried scoring 8 points in one second. These changes cost me hundreds of dollars, and they were incorrect.

    Response

    Hi Warren,

    Support informed us they responded to your last inquiry. Our Game Operations team looked into all stats, and came to an agreement that our statistics were up to date with our statistics provider then paid out contests. We are not able to make these calls ourselves the official scoring is determined by our statistics provider.
    _________
    DraftKings
    VIP Relations Associate

    Me

    Oct 5, 2:23 PM EDT

    You guys looked into all the stats? I guess you guys are in agreement that Kenneth Faried had 8 points in one second, Will Barton’s block in the 5th row didn’t happen and Jamal Murray turned the ball over then got free throws. All of these false stats cost me hundreds of dollars. This is only the bginning of the list and this is an absolute joke. You guys paid out real money contests based off of an obviously incorrect unofficial box score.

    Response

    Oct 5, 2:36 PM EDT

    Hi Warren,

    We matched our official statistics providers box scores before paying out any contests. This is standard operating procedure, and it keeps any and all bias out of it. We can only go by the statistics that we are provided. We sent along your points to the correct team who spoke with our provider, and they decided that the statistics were correct.

    ________
    DraftKings
    VIP Relations Associate

    Me

    Oct 5, 2:41 PM EDT

    Bias? you guys are the ones that are biased. You don’t want to admit that the box score is 100% wrong, and instead you want to make money. Take the easy way out. The nba stat system has not been rectified and there are preseason contests out there again tonight. It’s clear you guys just want your money and don’t give a shit.

    Response

    Oct 5, 2:45 PM EDT

    Hi Warren,

    We certainly care very much so about the customer experience. If we did not care about the customer we would have just paid out the contests last night with zero due diligence. Our statistics provider worked to confirm all of the statistics, and we did not pay out until our Game Operations team had our statistics fully aligned with them.
    ________
    DraftKings
    VIP Relations Associate

    These responses are sickening to me as I spent a ton of time gathering all of this evidence. The fake stats directly knocked me out of approximately 400-500$ of winnings and I know there were other mistakes from earlier in the day. I feel ripped off, robbed, and I know fanduel did the exact same thing. I was hoping to resolve this quietly through email, but this is absolutely unacceptable customer service.

    I am seriously questioning my future with this already shady website.

  • Roma315

    Wait so someone who didn’t play accumulated points? Did anyone have them in their lineups?

  • w3stcoastoff3ns3

    I swear James Johnson had 19+ points when I went to sleep, checked this morning and he was down to 12 something on DK and I was a hair outside the cash line. What gives??

  • cheezpizza

    I think at this point if they refuse to resolve the issue, you consider making someone from a mainstream media outlet aware of the issue. If they aren’t already.

  • billsfan777

    • 77

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    @cheezpizza said...

    I think at this point if they refuse to resolve the issue, you consider making someone from a mainstream media outlet aware of the issue. If they aren’t already.

    I’m already considering it

  • billsfan777

    • 77

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    • 2015 DraftKings FHWC Finalist

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    Last night, James Johnson had MULTIPLE blocks after rewatching the tape and once again, I bubbled everything by a few points. Draftkings decided it was okay to ignore my emails this time. As if I am of some bother to them. We’ll see how they feel when this blows up. That’s when they’ll start caring. It’s all about saving face for them. Until anyone does something, they’ll keep running these preseason contests because they want their rake. All they care about is their money and they don’t care about running the site with integrity.

  • billsfan777

    • 77

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    • 2015 DraftKings FHWC Finalist

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    Here is an email I received today after another complaint last night.

    billsfan777
    Oct 6, 2:25 AM EDT

    Why are you guys telling me you care about customer satisfaction if you continue to run contests knowing that the providers are completely unreliable right now. Is there a phone number or email to someone higher up who I can speak to? The exact same thing happened tonight. Imagine if Las Vegas paid out bets based on their provider which was completely wrong. I have many examples from tonight, yet there are contests out tomorrow. You guys don’t give a damn and it’s sickening to me to see a site I’ve really loved for years handle this matter in this way. Really disappointed.

    Response

    Brandon M (DraftKings)
    Oct 6, 1:00 PM EDT

    Hi Warren,

    The accuracy of live scoring has not been up to DraftKings standards during the NBA preseason. This appears to be the case across other live scoring sources customers might be following as well. We understand this creates a poor experience and will be working with partners to get this resolved asap. That said, we have taken extra measures to ensure that final standings and payouts are made based on official scoring which we are able to acquire in the morning following the prior night’s games. To reiterate, while the game experience is not up to our standards, we have ensured integrity of payouts.

    We fully expect live-scoring to be back to our standards by the time the regular season begins.

    Thank you,

    Brandon

    DraftKings Player Advocate Manager

    Game Integrity & Ethics

    Earn awesome rewards
    for referring your friends! Go to
    www.draftkings.com/gateway?s=500801618

    You gotta love that theyre asking me to invite my friends to this website!

    My response:

    Well, that’s wonderful. Last night, I missed my tournaments by under 1 draftkings point and I saw James Johnson get two blocks with my own eyes and I can link them to you. The fact that you are chalking this up as a poor experience is disgusting. I have lost over 1000$ because of your stat errors and you guys do not care. It’s that simple. I’m considering contacting a media outlet if nothing is done for compensation because this is 2 nights in a row.

    If you know it is a poor experience, WHY ARE YOU RUNNING CONTESTS? Oh, that’s right. You guys want your rake. Your money matters more than customer experience, which is exactly why you won’t compensate my losses. Why should I lose money to someone who I picked a team with more fantasy points? Imagine if Vegas paid out and ran props for something they KNEW was faulty. You just admitted to me that you know the stats are faulty, yet you guys continue to offer preseason contests.

  • KindGuy

    At this point, you have to put your money where your mouth is. For me, I’m just entering a single bullet for fun so it’s not that big of a deal.

  • billsfan777

    • 77

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    • Ranked #53

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    • 2015 DraftKings FHWC Finalist

    • Blogger of the Month

    @stlcardinals84 said...

    Are the box scores eventually getting corrected?

    If so, the smart move by DK is to wait to pay out.

    If not, there probably isn’t much hope for a fix and we are putting blame in the wrong spot.

    This is not putting the blame in the wrong spot. Draftkings just admitted to me via email and on twitter that the stats are not accurate, yet they continue to offer contests.

  • cheezpizza

    I only got burned in one contest and didn’t even realize that it was due to this high level of incompetency. If I had lost 1000 I would definitely start tweeting high profile accounts about it.

  • billsfan777

    • 77

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    • Ranked #53

      RG Tiered Ranking

    • 2015 DraftKings FHWC Finalist

    • Blogger of the Month

    @NoLimits0 said...

    I get that there are clearly erroneous and egregious mistakes. I’m with you in that.

    However like what I said earlier and what sochoice said above, you can choose not to play. This would never happen in the regular season. Just think of the incorrect scoring as an “extra layer of variance” for the preseason. It’s no different than a random hop in baseball that allows a hit to be a double down the line instead of an out or a tip ball catch in the NFL like with a Ertz a few weeks ago.

    This is the worst analogy I have heard all day. DFS is hard enough to win consistently with stats being accurate, so let’s not chalk this up as random variance.

  • cheezpizza

    Imagine if you played a QB and watched him throw 3 TD’s and 300 yards and then you look and they only credited him with 2TDs and 225 yards.

  • billsfan777

    • 77

      RG Overall Ranking

    • Ranked #53

      RG Tiered Ranking

    • 2015 DraftKings FHWC Finalist

    • Blogger of the Month

    @cheezpizza said...

    Imagine if you played a QB and watched him throw 3 TD’s and 300 yards and then you look and they only credited him with 2TDs and 225 yards.

    The box score says the punter threw the 3rd TD for 75 yards. Then you get this response and no refund:

    “Our apologies for any inconvenience. Please note that we will match our official stats provider before we pay out contests.”

  • LarryLegend33

    I got the exact same form email. I wrote back and am going to give this one more shot. They seem to have zero desire to resolve this issue in any reasonable manner.

    I have an email drafted to a couple reporters I have a loose relationship with at the Times and the Globe. I don’t know if they will be interested. I’m also considering sending to the Massachusetts Gaming Commission that is supposed to have some level of oversight and the AG office. Why they would chose to screw around after just making a huge settlement is beyond me. If reporters are not interested, that is my next move.

    Still holding out slight hope that they will actually decide to do the right thing here. The integrity of the product just doesn’t seem to matter. Maybe after they got slapped down with all the bad publicity, they just checked out. They certainly handled the NASCAR issue a couple years back with far more integrity than they are demonstrating here.

  • cheezpizza

    @billsfan777 said...

    The box score says the punter threw the 3rd TD for 75 yards. Then you get this response and no refund:

    “Our apologies for any inconvenience. Please note that we will match our official stats provider before we pay out contests.”

    Or they say a RB on IR threw the last TD.

  • jordanh415

    They really should not offer the games if they cannot guarantee integrity and accuracy in the statistical accumulation process. It is really that simple. The whole product is based on accurate accrual of stats and then pitting 1 lu vs another. How DK can be aware of these mistakes and allow users to take unwarranted losses is beyond me. This is not some random variance from the actual games being played, this is a highly correctable situation. DK needs to swallow their pride and refund these entries asap.

  • jordanh415

    DK needs to be held accountable for this….and I am glad Warren and others are not just letting this go…….this goes toward the integrity of DFS and the product in every way….it must be rectified properly!

  • gim77us

    DK is basically copying and pasting replies on twitter and through emails. Fanduel paid out two days ago with the wrong score for Anthony Davis and basically shrugged their shoulders that they couldn’t reverse it. DK did the same thing with Millsap/Faried. Beat writers have come out and said don’t trust any stats as they are all wrong yet DFS sites are paying out on those same stats. Something needs to be done here

  • sethayates

    Check out Andre Drummond start line from Wednesday. I don’t know which part is harder to believe 4/5 from three-point land or 5/6 from the free throw line.

    I guess Drummond is an 80% three-point shooter now

    https://twitter.com/Dfsprodigy23/status/915724573412347904

  • mccoolio

    @sethayates said...

    Check out Andre Drummond start line from Wednesday. I don’t know which part is harder to believe 4/5 from three-point land or 5/6 from the free throw line.

    I guess Drummond is an 80% three-point shooter now

    https://twitter.com/Dfsprodigy23/status/915724573412347904

    Yeah, their whole team had only taken 3 point field goals for the majority of the game apparently…What a live sweat lemme tell ya

  • joonyari22

    • Blogger of the Month

    just took a peak at the DK lobby for tonight’s preseason slate – most GPPs are already 60% + full. LOL STOP PLAYING THESE CONTESTS!

  • infantryboys

    This is the kind of thing that potentially could get DFS shut down. Media reports it, some Congress critters get hold of it and away we go.

  • tonedefrob

    Imagine if the DraftKings main NFL slate ended at 7:45pm ET and they paid out in a rush to get people into their garbage 2 game Sun/Mon slate, only to have glaring stat/scoring errors on the Main Slate payouts.

    That would be the straw.

    While DK is in the way wrong on this, I don’t see why so many people have a lot of money invested in preseason NBA, especially if the beat writers are saying the stats aren’t going to be tracked or will be highly suspect. You’re just asking for it.

  • jordanh415

    hence why DK should be taking measures to rectify the situation asap!

  • celtics2448

    Sure, it’s wrong and they shouldn’t be offering contests until this is fixed but damn, why is anyone risking so much on preseason? That being said I just got a promo email for the $5 contest. DK has no regrets obviously.

  • KindGuy

    Call me CRAZY………

    ………………..But is there possibly an edge to be had? Lol, if the stats are being miscounted and some players are being wrongly credited with three pointers instead of rebounds and such, couldn’t we leverage that info and roster players from teams with the most screwed up stat systems?

    Just a thought…….

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