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  • billsfan777

    • 76

      RG Overall Ranking

    • Ranked #55

      RG Tiered Ranking

    • 2015 DraftKings FHWC Finalist

    • Blogger of the Month

    Last night, the NBA preseason slate had multiple stat errors. The NBA.com play by play is completely broken and the box score was even deemed unofficial! Yet, Draftkings still thought it was okay to completely dismiss video and picture evidence which I will provide for you in this post. I am getting automated and generic responses which I will also post.

    Draftkings customer support is usually very good but the responses I have received today are absolutely maddening. I’ll now review the box score that Draftkings deemed legitimate.

    link to the tweet that the box score wasn’t legitimate: “https://twitter.com/timbontemps/status/915810550612992000”

    Here’s the end of the game announcers talking about the stats being broken. Go to 9:15 in the video. Also note the score is 122-104 in the video, and NBA.com has the score at 128-107!

    Now, lets get into the box score and prove just a handful of stat errors

    1) Will Barton had 0 blocks according to the stats provider… Also there were 50 seconds that never happened.

    The play by play has a 50 second gap that excludes Will Barton’s block along with a variety of other plays. See the link below:

    https://imgur.com/a/8idOM

    2) Paul Millsap apparently got a turnover and assist despite not being in the arena!

    https://imgur.com/a/41qdp

    3) Kenneth Faried’s 8 points in one second. Along with a 3 pointer! Reggie Miller who? I promise you Faried did not hit a 3 and I had exposure to Faried. Not just saying this because it cost me. Just proving how terrible the box score was.

    https://imgur.com/a/sV7yO

    4) Julius Randle getting 2 turnovers in a row! I guess he turned the ball over and it was magically Lakers ball again!

    https://imgur.com/a/e9xMK

    5) Jamal Murray’s turnover, Kyle Kuzma’s steal and then Jamal getting 2 free throws!

    https://imgur.com/a/QPQ3M

    These are 5 of the many examples that I don’t have video evidence for, but I assure you this box score has double digit serious mistakes. I notified draftkings about all of them and got these pathetic responses!

    Me

    Oct 5, 1:52 PM EDT

    I cannot believe you guys paid out those contests without even a response to all of the examples i sent you. For the record, there are dozens more. Like Kenneth Faried scoring 8 points in one second. These changes cost me hundreds of dollars, and they were incorrect.

    Response

    Hi Warren,

    Support informed us they responded to your last inquiry. Our Game Operations team looked into all stats, and came to an agreement that our statistics were up to date with our statistics provider then paid out contests. We are not able to make these calls ourselves the official scoring is determined by our statistics provider.
    _________
    DraftKings
    VIP Relations Associate

    Me

    Oct 5, 2:23 PM EDT

    You guys looked into all the stats? I guess you guys are in agreement that Kenneth Faried had 8 points in one second, Will Barton’s block in the 5th row didn’t happen and Jamal Murray turned the ball over then got free throws. All of these false stats cost me hundreds of dollars. This is only the bginning of the list and this is an absolute joke. You guys paid out real money contests based off of an obviously incorrect unofficial box score.

    Response

    Oct 5, 2:36 PM EDT

    Hi Warren,

    We matched our official statistics providers box scores before paying out any contests. This is standard operating procedure, and it keeps any and all bias out of it. We can only go by the statistics that we are provided. We sent along your points to the correct team who spoke with our provider, and they decided that the statistics were correct.

    ________
    DraftKings
    VIP Relations Associate

    Me

    Oct 5, 2:41 PM EDT

    Bias? you guys are the ones that are biased. You don’t want to admit that the box score is 100% wrong, and instead you want to make money. Take the easy way out. The nba stat system has not been rectified and there are preseason contests out there again tonight. It’s clear you guys just want your money and don’t give a shit.

    Response

    Oct 5, 2:45 PM EDT

    Hi Warren,

    We certainly care very much so about the customer experience. If we did not care about the customer we would have just paid out the contests last night with zero due diligence. Our statistics provider worked to confirm all of the statistics, and we did not pay out until our Game Operations team had our statistics fully aligned with them.
    ________
    DraftKings
    VIP Relations Associate

    These responses are sickening to me as I spent a ton of time gathering all of this evidence. The fake stats directly knocked me out of approximately 400-500$ of winnings and I know there were other mistakes from earlier in the day. I feel ripped off, robbed, and I know fanduel did the exact same thing. I was hoping to resolve this quietly through email, but this is absolutely unacceptable customer service.

    I am seriously questioning my future with this already shady website.

  • gim77us

    @bigez952 said...

    This is the perfect point why this makes no sense to blame Draftkings or the integrity of DFS. Even if you could prove with video that Green actually blocked a shot if the official stat providers didn’t record it as a block how is that Draftkings fault? It is not their job to watch every play of every game and keep their own stats. All they can do is go off what is considered “official” from the NBA stats provider. As long they are consistent in doing that there is no integrity issue.

    What I don’t understand is how FD can have the right stats and pay out right away, NBA.com and ESPN have the box scores displayed and DK is still sitting here with incorrect stats almost 9 hours later. I thought this was a stats inc problem which is what they came out originally with. If that’s the case it would have affected all of those things, not just DK.

  • NoLimits0

    @gim77us said...

    What I don’t understand is how FD can have the right stats and pay out right away, NBA.com and ESPN have the box scores displayed and DK is still sitting here with incorrect stats almost 9 hours later. I thought this was a stats inc problem which is what they came out originally with. If that’s the case it would have affected all of those things, not just DK.

    I originally thought there was no problem but now clearly Draft Kings has a major problem on their hands if this continues. It isn’t even a is this a block or steal thing. It’s I can’t even give him the right number of points scored, let alone the other stats.

  • sonic999

    This is getting insane. Time for a DK boycott to let them understand this is not acceptable. I’m taking my cash to FD this weekend. Ive emailed them abt this a couple times but they never really answer my questions and just pretend there is no problem at all, that everything is normal or that its not a big deal that the numbers are off. Told me the running numbers are for entertainment only. Good one. I think the final numbers are for entertainment only.

  • joephoto

    @sonic999 said...

    Told me the running numbers are for entertainment only

    I understand in a fast paced game that running numbers can be inaccurate,
    but after a half hour everything should be settled.

    Everyone has left the building for gosh sakes.

    Just realized there is another thread on this under “ NBA 10/20 “

    Not settled, but they just gave me 1.25 points on my scoring 12 hours after the fact.

  • tonytone1908

    At the end of the day this is a “risky” game of skill. So many different little things happen that the majority of us will never know about. It’s actually a little strange that people are not bringing up scoring discrepency until now. Who knows how long this may have been going on for? I know there’s been live scoring freezing up here and there. Random late scoring chances, which are usually no more than one 1 or 2 a night from what I remember previous years.

    In these new times where the difference between 1st and 10 th place can be 100,000 to 2,000, those few little points here and there could have made some major differences in a top 10 prize. I know I’ve been less than a point sometimes from a nice payday.

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