So, this serves as a warning to the community as well as a cry for attention, because I’ve been waiting about 5 days for a response from them. I was already disappointed in the site when they cancelled their big event (and I guess I should’ve taken that as a sign to get out then), but with the end of the NFL season (and because I was going back to NY where I couldn’t play on the site), I withdrew my balance (about $600) about 10 days ago. It had been a few days, so I logged on to check the status only to see this message:
Sorry, we are unable to log you in to your account
Reason: TOS Violation: Multiple Account
Customer service is standing by to discuss any issues you may have with your account.
Which is hilarious because clearly customer service is not standing by.
I figured this was a misunderstanding of some sort given that I’ve been traveling a lot for the holidays (I’ve been to about 7 different states the past 3 weeks and I actually set my lineups in two different airports as well) so maybe the different IP addresses triggered something? I don’t know. I don’t have multiple accounts.
I’ll add that I live in New York so can’t set my lineups when I’m at home, but I specifically asked draftops support if I could set lineups when I was located in a permitted jurisdiction (I travel a lot for work) and they said that was fine.
But now, given their radio silence and the fact that this only happened after I withdrew my balance, I’m getting pretty suspicious. Particularly with fantasyup’s issues I’ve been reading about, I have to suspect that there is something else going on. For those of you who may have large balances there, I’d be wary. Will update when I’ve heard back.