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    The Booker 50RuYd error was changed after settlement so im not paid for the following entries, even though I clearly won them after the correct score was applied. Keep in mind that I had several emails with this ANDY at FD “during the games last night (hours before settlement) about the incorrect stat.
    MADDENING

    https://www.fanduel.com/contest/6327472/scoring/lineup/55125610/
    https://www.fanduel.com/contest/6271997/scoring/lineup/55125478/
    https://www.fanduel.com/contest/6271997/scoring/lineup/55125470/
    https://www.fanduel.com/contest/6271997/scoring/lineup/55125463/
    https://www.fanduel.com/contest/6326124/scoring/lineup/55118133/
    https://www.fanduel.com/contest/6272000/scoring/lineup/55117995/
    https://www.fanduel.com/contest/6317296/scoring/lineup/55117359/
    https://www.fanduel.com/contest/6272024/scoring/lineup/55117243/
    https://www.fanduel.com/contest/6272021/scoring/lineup/55117180/

    Hi Thomas,

    Thank you for your reply. FanDuel settles contests when we receive the final box score from our statistics provider, STATS Inc., when we received the box score last night Booker was credited with 279 rushing yards. The contest settled with Booker receiving points for those yards. STATS Inc. then adjusted the box scores on Saturday morning, which in turn adjusted the leaderboard.

    However, in the case of a late statistic correction after the final box scores have been processed we do not alter the contest payouts. Therefore, the standings in your History tab are correct. This is reflected on our rules and scoring pager (https://www.fanduel.com/rules) under the ‘Scoring Revisions’ tab.

    Our official rule in this situation is as follows:
    During the game we receive live scoring from our stats provider, Stats Inc. After the game has ended they pass us a final box score for the game. After we receive and confirm the box scores for all the day’s games we then settle all entries. However, very rarely, the leagues and stats provider revise the box scores after the final box score has been released. In the event of this occurring the player scores on FanDuel will not be updated and the settlements will not be revised.

    I know this is a frustrating and apologize for the inconvenience. Please let me know if you have any other questions and I will be happy to assist you further.

    Good Luck!
    Andy

    Thank you for playing FanDuel.

  • Putz

    @jecarl2 said...

    Using the TOS umbrella to cover themselves is crap. Using one stat provide is also crap, there need to be checks and balances when it comes to this industry. They should be using at least 2 providers and be able to find errors between the two.

    So then rake moves from 12% to 18% to add a second provider?

    In this case, since the error was sent to customer support well before payouts, there is an obvious internal communication process error between Customer support and those validating stats/game payouts. Any time a customer reports a star error, it should be looked at before payouts. For fanduel to pass the blame over to Stats is bad business.

  • DillingerFour

    FD Rep - DFBMeeMee Champ (x2)

    • Blogger of the Month

    Issues like these can be very frustrating to our players, as well as us, in running and paying out contests as efficiently as possible. Our team does our best to ensure that contests are paid out quickly and correctly at all times. We are discussing the best possible way to be quick and correct when dealing with scoring changes and issues.

  • ajcarter

    More and more I am thinking FD are going to be the MySpace of DFS.

    DK are Facebook.

  • MRCOOKONUTS

    YES FD could have notified their stat provider of this terrible error after they was informed about this.
    A simple email or call to make sure STATS Inc was looking into matter.
    This is very very wrong what occured.Seems an ez honest correction could have been done.How can you payout money to folks that had a lower score and real winner gets zero?
    Totally insane..
    FD could have put out a notice in lobby that there will be a delay in payouts until that game is looked into more thouroughly.Main thing is they was informed of this error before contest ended.

  • DocJones

    @ajcarter said...

    More and more I am thinking FD are going to be the MySpace of DFS.

    DK are Facebook.

    LOL one of the most ridiculous posts I’ve seen on here. Please explain this rationale more.

  • Putz

    @DocJones said...

    LOL one of the most ridiculous posts I’ve seen on here. Please explain this rationale more.

    First on the scene, got users, then got humble, didn’t change or innovate, then someone better comes along with more use friendly functionality, steals users… The rest is history, although I hear MySpace is making a come back.

  • bobbyrogers46

    If someone is interested in developing a stats feed company, I think there is money to made there.

  • EJM

    @DillingerFour said...

    Issues like these can be very frustrating to our players, as well as us, in running and paying out contests as efficiently as possible. Our team does our best to ensure that contests are paid out quickly and correctly at all times. We are discussing the best possible way to be quick and correct when dealing with scoring changes and issues.

    Except, you know, when they’re not paid out correctly. The end result is that Fanduel paid the wrong people based on incorrect stats. That’s YOUR bad. The people who rightly won, based on the proper and correct stats, shouldn’t be the one’s eating the cost of that mistake. They had nothing at all to do with the mistake being made. Their only mistake was spending their money on Fanduel with the expectations of fair and accurate contests.

    Hell, in the case of the OP they were actually out in front of the mistake and pointing it out to you well before the contests were settled so there had to be people in your company aware of the matter before payouts were made. The fact that payouts were made knowing full well the stats were not accurate, again, places the mistake clearly on the shoulders of Fanduel. Pointing to the TOS and telling people “Shucks, it sure as hell sucks to be you.” in so many words is shady business even though your asses may be legally covered.

  • tprokopenko

    Should have picked Booker.

    /thread

  • shanenabel

    While I totally sympathize with OP and think this is a really crappy situation, we all need to think about the flipside of this argument. Think about how anticlimactic the end of these contests will be if you can’t even be sure you won or lost once the final game on the slate has concluded. Yes, in a perfect world it makes sense to hold the payments for hours upon hours to get the stats 100% correct. But at the same time, think about the casual user who wants to watch the games and check his sweats and know that he’s either won or lost at the end. Imagine if the new user went to bed one night seeing that he won his GPP and woke up the next morning to find himself outside the top 10 because of a stat correction.There needs to be some kind of a solution to improve the accuracy of real time results while also keeping the end of contests legitimately conclusive.

  • sonicattack

    Blaming FD on this without acknowledging the actual fault with the stats provider is disingenuous. But for an industry that has constantly proven willing to go above and beyond to support customers and keep the engine thriving, people on here sure have a frequent knack for accusing them of doing ‘shady’ business and being malicious. If it’s really that bad, go take up sports betting and stop clogging up the forum with nonsense.

    Support addresses are there for a reason. Use them. It seems every time one of these threads is made, someone has curiously not used the support addresses, or if they have, they haven’t given a reasonable time for the situation to be addressed and instead are venting as if the cosmos have aligned against them. Nonsense. Stop it. Take off the tinfoil hats. The entire world is not against you, Silent Bob.

  • donkshow

    It’s reasons like this that I have zero issue with DK and FD paying out contests the following morning to ensure all stat corrections are in place. I don’t get the obsession with getting paid 20 minutes after contests end at 1am.

  • ebsteelers

    @RRT said...

    Have you seen how many threads are created when a contest isn’t paid out within 30 minutes of the last game ending? I can only imagine the support emails the sites get.

    I agree with you, the answer to this problem is to delay payouts for a few hours until all stats are 100% accurate. A 4 hour delay seems very reasonable to me, but convincing the casual player who wants their $ immediately will be difficult.

    I guess if it became standard and added to the sites t&c they would have no option but to like it. :)

    ^This.. is tough a college football Saturday to delay payments cause people want to use them in a night game. It makes sense though for nhl or nba when the games end at 1 am eastern time. nothing going on for hours why not delay till the am and then everything be final then

  • winsome

    @bobbyrogers46 said...

    If someone is interested in developing a stats feed company, I think there is money to made there.

    They’re starting to materialize. It’s one heck of an undertaking as the stats have to be “official” but players also want them instantly.

  • astukas

    • 922

      RG Overall Ranking

    • Blogger of the Month

    @sonicattack said...

    Blaming FD on this without acknowledging the actual fault with the stats provider is disingenuous. But for an industry that has constantly proven willing to go above and beyond to support customers and keep the engine thriving, people on here sure have a frequent knack for accusing them of doing ‘shady’ business and being malicious. If it’s really that bad, go take up sports betting and stop clogging up the forum with nonsense.

    Support addresses are there for a reason. Use them. It seems every time one of these threads is made, someone has curiously not used the support addresses, or if they have, they haven’t given a reasonable time for the situation to be addressed and instead are venting as if the cosmos have aligned against them. Nonsense. Stop it. Take off the tinfoil hats. The entire world is not against you, Silent Bob.

    This is a terrible post. Money is on the line. Fanduel (and all sites) should have a process in place to ensure they are verifying the results from Stats Inc are correct.

    The absolutely worst part about this is the fact that someone alerted Fanduel that there may have been an error in the stats and it wasn’t looked into. That is another thing that there should be a process for.

    Also, the OP includes direct correspondence from the customer service deparment, so I’m not sure how this falls under tinfoil hat/malicious knocking of a site.

    This is a pretty serious issue and worth posting about.

  • pokerrob1970

    DraftDay BLB Finalist

    @astukas said...

    This is a terrible post. Money is on the line. Fanduel (and all sites) should have a process in place to ensure they are verifying the results from Stats Inc are correct.

    The absolutely worst part about this is the fact that someone alerted Fanduel that there may have been an error in the stats and it wasn’t looked into. That is another thing that there should be a process for.

    Also, the OP includes direct correspondence from the customer service deparment, so I’m not sure how this falls under tinfoil hat/malicious knocking of a site.

    This is a pretty serious issue and worth posting about.

    Could not agree more.

  • TnRiddles

    • Blogger of the Month

    What if these sites just waited 12-24 hours to get stats verified before paying out? Then , the next threads would be about how long it takes to get paid. “I won and they are just holding my money for no reason”. Its an endless cycle

  • Mindgame247

    @EJM said...

    The end result is that Fanduel paid the wrong people based on incorrect stats. That’s YOUR bad. The people who rightly won, based on the proper and correct stats, shouldn’t be the one’s eating the cost of that mistake. They had nothing at all to do with the mistake being made.

    I agree with this. If FD or any other site wants to gamble and send payouts ASAP that’s their decision, but they need to be prepared to eat the loss when something like this happens and they make a mistake. Also, I don’t think they should remove funds from players accounts who were originally paid but ended up being pushed out of the money by a stats correction either. Imagine what a turn off it would be to some recreational player to receive some funds and then have them removed. That’s a good way to lose a customer, fair or not.

    FD needs to consider this as a cost of doing business and weigh if it’s better for their long term EV to payout quickly and occasionally have to hand out some money or to delay payments but get it right more often.

  • Stewburtx8

    • 2012 FanDuel WFBC Finalist

    @astukas said...

    This is a terrible post. Money is on the line. Fanduel (and all sites) should have a process in place to ensure they are verifying the results from Stats Inc are correct.

    The absolutely worst part about this is the fact that someone alerted Fanduel that there may have been an error in the stats and it wasn’t looked into. That is another thing that there should be a process for.

    Also, the OP includes direct correspondence from the customer service deparment, so I’m not sure how this falls under tinfoil hat/malicious knocking of a site.

    This is a pretty serious issue and worth posting about.

    It’s an interesting question to ask. But do we know it was not looked into? What if Fanduel brought this error to STATS, Inc attention and STATS, Inc came back and said “the scoring in the box score we provided is correct.” Fanduel pays out. Several hours later (or even the next morning), STATS Inc. finally realizes their mistake and makes the correction. Now what can Fanduel do?

    I’m not saying this happened, but aren’t the sites sort of at the mercy of their stat providers? If they start trying to check against other sites and make manual adjustments, this could open a whole can of worms. At what point have they waited long enough to feel they have the accurate final box score?

    In the NFL for example, stat corrections do not usually come out until Wednesday or Thursday of the following week. I think we all can agree that the sites cannot go back to Sunday contests and make retroactive changes at that point. So how is this different? A stat correction was made after contests were paid out. I understand the frustration as a player affected (and this was a pretty obvious/big error), but where does the line get drawn on final box scores and stat corrections? If they go by customers bringing “possible” errors to their attention, they will start seeing an influx of customer service ticket on catch vs runs plays, 7 yards vs 6 yards, etc. Judgement call type plays that may or may not be corrected, but could ultimately be the difference between thousands of dollars for the player. Just my opinion.

  • sjfx19

    @TnRiddles said...

    What if these sites just waited 12-24 hours to get stats verified before paying out? Then , the next threads would be about how long it takes to get paid. “I won and they are just holding my money for no reason”. Its an endless cycle

    there have been cases where stat corrections have happened well beyond 24 hours have passed http://bit.ly/1FrC1yi

  • Stewburtx8

    • 2012 FanDuel WFBC Finalist

    @sjfx19 said...

    there have been cases where stat corrections have happened well beyond 24 hours have passed http://bit.ly/1FrC1yi

    THIS. 12-24 hours is way too long in my opinion. They would get A LOT of complaints if money was tied up that long. Especially after Saturday night college football where everyone is expecting to get paid and roll that money right back into NFL Sunday contests.

  • thefantasyman

    @astukas said...

    This is a terrible post. Money is on the line. Fanduel (and all sites) should have a process in place to ensure they are verifying the results from Stats Inc are correct.

    The absolutely worst part about this is the fact that someone alerted Fanduel that there may have been an error in the stats and it wasn’t looked into. That is another thing that there should be a process for.

    Also, the OP includes direct correspondence from the customer service deparment, so I’m not sure how this falls under tinfoil hat/malicious knocking of a site.

    This is a pretty serious issue and worth posting about.

    Just wanted to update what happened here as there seems to be some false information and assumptions being thrown around in this thread about how we handle these types of issues.

    Stewburtx8 nailed it. Booker was originally credited with the 279. We contacted STATS early Friday night and they confirmed that yardage. We settled with those stats early the next morning. Shortly after settlement, STATS changed the yardage to 229, reverted back to 279 an hour later, then officially changed it again to 229 all by Noon Saturday morning.

    Here’s the explanation of what happened from STATS

    “With conflicting reports coming out this morning we reached out to the schools directly for clarification here. The school’s official scorer had a play in OT starting at an incorrect yard line, giving those additional 50 yards. A correction to the correction has been sent, and he is now listed with 229 yards. Again, we apologize for the confusion, but this was an error from the school and crew that scored the game.”

    As far as FanDuel is concerned, we contacted STATS asap on Friday night, they told us the stats were right, and that’s what we settled on. This is one reason why our rules states that all scores upon settlement are final. There’s no way to avoid late stat changes hours, days and/or weeks later.

    On the questions about settlement, we understand you want your winnings paid ASAP and you want to ensure correct stats. We hold settlement approximately one hour after the final box score for all sports except CFB. CFB we hold 4-5 hours to allow STATS time to get any changes in since changes/errors like this are not as rare as other sports. Stat keeping at the school level is where these issues start.

    We are looking at whether there are any changes that could be made to our processes to make things more foolproof when the data feeds contain errors. However, even double-checking STATS, Inc. data against a feed from another provider may not help with CFB errors, since they are both likely to rely on the scoring provided by the home school for each game.

    Lastly, we have a direct line to STATS. Our support team is in constant contact with STATS nightly and usually on our users’ recommendation to check stats that haven’t updated. When you contact us about a scoring error, we report it immediately to STATS for confirmation. 999.9 out of 1000 the stats are corrected/updated within a few minutes. If you have an issue with the scoring during games, contact support and we’ll confirm it. This process has been in place for a couple of years now. Any information suggesting that we are not proactive here on a nightly basis is false.

  • csmaniac

    • 535

      RG Overall Ranking

    • Ranked #71

      RG Tiered Ranking

    @thefantasyman said...

    Lastly, we have a direct line to STATS. Our support team is in constant contact with STATS nightly and usually on our users’ recommendation to check stats that haven’t updated. When you contact us about a scoring error, we report it immediately to STATS for confirmation. 999.9 out of 1000 the stats are corrected/updated within a few minutes. If you have an issue with the scoring during games, contact support and we’ll confirm it. This process has been in place for a couple of years now. Any information suggesting that we are not proactive here on a nightly basis is false.

    I’m sorry but this hard to believe for me. When I had my stolen base fiasco. I tweeted at fanduel/STATs and sent in a support ticket at the time it happened. Nothing was checked before payouts and I didn’t even get a response back from support until over twelve hours after I sent it in. You guys told me you verify your MLB stats with Yahoo who also uses STATS as their provider which is egregious in itself. I don’t believe FD cross checks STATs information with actual box scores from actual MLB/NCAA/NFL/NBA etc.

    Like I said before, the main problem is, there is absolutely now way of getting in contact with FD if an error occurs late and it will effect payments. This needs to be fixed.

  • Jwest27

    • 2019 FanDuel FantaSea Finalist

    • 2019 DraftKings FBBWC Finalist

    So I’m guessing this was scored a 69 YD TD run in OT instead of 19 http://www.snappytv.com/snaps/devontae-booker-wins-the-game-about-football-utah-at-oregon-state-pac-12-networks-on-pac-12-oregon_vw

  • onyxmeth

    Just in the interest of good customer service, and how big a swing in points we’re talking about here, couldn’t you do something to make things right for those that put in support tickets? I understand all sides of this, but it still seems that Fanduel should share some of the burden in this just because you’re in the business of serving customers. Some freebie GPP entry tickets? Some extra bonus thrown on their account? Do it like the airlines do it. Throw some voucher-like incentives out there as a show of good faith, and to keep it in-house. Legally, you have your policies and those are your policies. However there should be something to appease the scorned masses when a big old blunder occurs.

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