I have been playing on FanDuel since 2012. This year I received an email from them with a deposit offer. The offer was a bonus of:
$20 on a deposit of $100
$60 on a deposit of $200
$120 on a deposit of $300
The bonus would be credited with 24 hours.
I made a $300 deposit and after 24 hours no bonus was added. I checked in their customer service the following day because it was still not there.
They asked me for this: “The offer you received via email, please reply back with a screenshot of the entire email showing that it came from us as well as showing that it was sent directly to your email.” I sent that to them.
Their reply was “After further review, we are not able to complete the bonus offer for your account as the offer was meant for another account under the same email address.
We reviewed that there were duplicate accounts under the same email address, unfortunately that is how you were able to receive that email.
Now that issue is fixed, you want to keep an eye out for other offers that will be available and eligible for you in the near future.”
There are a couple of concerns I have with their reply:
1) They are not honoring an offer that was sent out and lead me to make a deposit.
2) From a security standpoint, how is it possible to have a second account listed under my same email? How are they ensuring that transactions are kept separate, as well as disclosure and identities are being protected.
Has this ever happened to anyone else?