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  • jayman123

    My friend a disabled vet who has head head trama forgot he had an account with fan duel and they kept all his winnings saying he violated their policy.
    Subject
    Deposit / Withdrawal

    Via Email (Brendan) (10/28/2017 01:53 PM)
    Hello Jay,

    Thanks for following up. The account _________ is not eligible for any winnings per the violation of our terms of use which ask user’s to only operate one account. Your original account tdumb remains open for play on FanDuel and you can still withdrawal any eligible winnings there.

    Best,
    Brendan
    Via Service Email (10/28/2017 01:40 PM)
    I have $__ in the account, where is the other $___ ?

    Via Email (Brendan) (10/28/2017 01:05 PM)
    Hello

    Thanks for contacting Customer Support!

    I have refunded your $____ deposit to your original form of payment. Please allow 3-5 business days for a credit card refund or 24-48 hours for a PayPal refund to post.

    Please let us know if you have any other questions or concerns!

    Thanks,
    Brendan

  • Faucher

    • Blogger of the Month

    I don’t think they even had to refund the original deposit, should consider that a win and move on.

  • TheNutz33

    If the accounts never played at the same time, he can probably explain and get the $ back. Maybe?

  • Roma315

    • 558

      RG Overall Ranking

    • Ranked #67

      RG Tiered Ranking

    Account made October 30th 2017…is this friend actually you?

    How much did he/you win?

    Did both accounts play at the same time?

    This has happened in the past and people have been able to collect their winnings.

  • hendry

    @Roma315 said...

    Account made October 30th 2017…is this friend actually you?

    How much did he/you win?

    Did both accounts play at the same time?

    This has happened in the past and people have been able to collect their winnings.

    It’s jayman’s friend – also goes by jay

  • tomac

    @hendry said...

    It’s jayman’s friend – also goes by jay

    One of these days. I have to tell you a story about what happened to my good friend Tom from AC.

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