Today I got an email from FanDuel saying that I had 10 days to update my profile or I wouldn’t be able to play on there anymore. So I thought I would give them the information sooner to get it out of the way.
I put in all the information that was required straight from tax return. I got a message saying the information couldn’t be confirmed. I tried 2 more times with my middle name removed and put as an initial and received a message saying to contact support which I did. Although this has never happened to me before, it was a small nuisance, so I thought. I contacted support.
I went to enter contests and after I entered my lineup, I was stopped from entering the lineup due to my information not being updated and I have to contact support. I was told that support has a higher than normal wait time and to expect 36-48 hours.
So I guess as a reward for trying to put in the correct information, I won’t be able to play on FD today and possibly tomorrow as well.
I would recommend others to ignore that email and wait until the last day to update their profile so perhaps their programmers won’t be so hasty to implement things that should have part of FanDuel from day 1 and maybe they will get it working by then.
It seems that with the legal issues that the two big companies are acting like chickens with their heads cut off and alienating long-time and loyal customers.
I had a few glitches with the new DK location finder that caused a couple of entries to not be entered.
FanDuel decided to go further and stop my access to contests all because I entered correct information, most of which they had on file anyways.