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  • stv1313

    I apologize in advance for this lengthy post. My goal is to provide a warning for anyone who plays on Fanpicks. Here is my story:

    I started playing on Fanpicks on February 18, 2016. When I first registered as a new user, I was given $25 worth of vouchers that could be used for play. If I won tournaments while playing with the voucher dollars, my winnings weren’t converted dollar-for-dollar into “real” cash but, instead, a fraction became “real” cash and the remaining winnings were converted into additional vouchers. The terms surrounding the conversion of voucher dollars into “real” dollars is clearly detailed in Fanpicks “Terms of Use.” It was a free $25 worth of vouchers, so I thought I’d give the site a shot.

    As the year progressed, I found a fair share of success on FanPicks. Since only a fraction (10%) of voucher winnings are converted into “real” cash, it took quite a while to build a real bankroll of any substantive value. To be honest, the site’s interface was weak, customer service was poor, but since I was playing with a free $25, I didn’t have much to complain about.

    Eventually, I initiated my first $500 withdrawal in November 2016. It took a while to go thru the system but – again – since I never deposited a penny on the site, it was hard to complain about any delays. The money was eventually deposited directly into my checking account. In December, I initiated another withdrawal for $600 and received the money. So, there were no real issues or complaints from me. When the year ended, I received a 1099 from Fanpicks confirming my profits.

    During the first four months of 2017, I found more success. However, at the same time, I found that my withdrawal requests were taking longer and longer to process. Eventually, I learned that other users were having the same problem. I also learned that the site was growing frustrated at the limited number of good players that were withdrawing profits without ever having to make corresponding deposits. Admittedly, I fell right into that category.

    Side note: I’ve been playing DFS for quite some time and have seen a lot of sites fall by the wayside during that time, and slow withdrawals are one of the first (and most obvious) signs that a site is in trouble. It’s also a sign that the site probably isn’t segregating player funds.

    Two days ago, after I asked for an update regarding a modest $200 withdrawal I had initiated weeks earlier, I received an email from Fanpicks that politely informed me that I had violated the “Terms of Use” and that all current funds in my account (about $600) had been taken away. Sure enough, when I logged into the site, I saw that my account balance was now $0. Yikes! What had I done wrong?

    Well . . . the site offers a convenient link to the “Terms of Use” that I read thru last night. Like most sites, it is a lengthy document that was obviously created by a legal firm. The “Terms of Use” essentially offers 15 different sections (from “Eligibility” to “Game Rules” to “Dispute Resolution and Class Action Waiver”) that are all very legal-esque (if that’s a word). However, at the very bottom of this lengthy document is an asterisk with one final comment that reads: “*Non-depositing players may redeem a maximum of $300.00 in withdrawals. Any excess funds above the maximum allowed cash-out will be removed from the player account.”

    In the real world, I am an office professional and I’ve seen plenty of legal documents flow thru my desk. Candidly, as I review Fanpicks’ “Terms of Use”, it looks like this final item concerning the $300 was thrown on the end of the document by a non-legal professional. If I were to guess, Fanpicks contracted a firm to prepare the “Terms of Use” and, after the fact, the site determined that they weren’t comfortable having players succeed on the site without ever making a deposit, so the site threw this asterisk at the end, without legal consultation. In fact, I’m confident that any reputable lawyer would have deemed this final note worthy of more than a simple asterisk, as this statement voids a fair share of information contained in preceding parts of the document.

    So . . . as a result of this asterisk at the end of the “Terms of Use”, Fanpicks reserves the right to clear out my account. However, this asterisk should actually read “Non-depositing players may redeem a maximum of $300.00 in withdrawals. Any excess funds above the maximum allowed cash-out may be removed from the player account WHENEVER THE SITE FEELS LIKE ENFORCING THE RULE.”

    It’s important to remember that my first withdrawal ($500) last November exceeded the $300 threshhold. My second withdrawal ($600) last December put me way over the $300 limit and subsequent withdrawals during the first few months of 2017 continued. Yet, the site did not mention any “Terms of Use” violations until two days ago. Why is that?

    I believe that Fanpicks is barely treading water right now. In fact, I am aware of another user who has been having significant issues withdrawing funds lately. In fact, miraculously, on the very day that my funds were taken, his latest withdrawal request was honored. Is it possible that my funds were used to help fund his withdrawal request? Probably. Is this site so strapped for cash that they are looking thru individual accounts to determine if there are any “Terms of Use” violations that may help fund current withdrawal requests? Apparently.

    After all is said and done, I recognize that I violated the “Terms of Use” by never making a deposit – despite the fact that this asterisk at the end of the document is sketchy, to say the least. So be it. The $600 isn’t going to kill me and I’ve made plenty of withdrawals over the past year from Fanpicks. From that perspective, the site has been good to me. Of course, I’d probably owe them my firstborn son if such an asterick were strategically inserted at the end of the “Terms of Use.”

    As much as anything, the purpose of this lengthy post (thanks for reading if you made it this far!) is to alert the DFS community about this site. At this point, I believe that Fanpicks is operating on a bare bones budget, is not segregating funds, and could go under at any moment. If I still had any money on this site, I would try to withdraw it immediately. If I were contemplating playing on this site, I would avoid it. If you do elect to play on the site, please make a modest deposit – even if you’re playing with bonus money. Otherwise, you may find yourself playing with Monopoly money.

    So, if you’ve been playing against me on Fanpicks the past 15 months, you may notice that stv1313 has disappeared. Apparently, you won’t be seeing me on the site any longer. I am a “Terms of Use” violator!

  • manBEAST

    Thanks for the heads up, I also used the $25 in voucher money although didn’t quite have the success you had. What put my off initially about the site, is they called me asking me why I wasn’t playing, remember not to give out my real number not sure why I did this time.

    Anyways, there have been a number of red flags on the site, but there have been red flags on many other sites I had success on as well. I haven’t played on there in quite some time, but unfortunately as these smaller sites die so does the amount of profitable players. Things haven’t been the same for me since the great iTEAM network shutdown. I really think this next NFL season is make or break for DFS as a whole, lets hope we see some start-ups try to make DFS great again!

  • KlairVoyant

    • 846

      RG Overall Ranking

    • Blogger of the Month

    Thanks for the heads up STV1313, I should have made a post like this about Fantasy Aces when I was first alerted to their situation.

  • madmanjayWV

    EVERYONE SHOULD READ THAT POST!

  • mjtaxpro

    I played a little on the site but not in almost a year. went to withdraw my meager balance after reading this but they said they don’t allow withdrawals for less than $50. Seems too risky to make a deposit now so my balance is over 50 just so I can withdraw it.

  • stv1313

    For what it’s worth, Fanpicks’ “Terms and Use” document specifically says that all “Withdrawal requests are processed within three business days from the date of request.”

    So . . . if they are going to abide by their own “Terms and Uses” document, Fanpicks will surely process mjtaxpro’s withdrawal request within three business days, right? After all, per an email that they sent me separately, “we cannot override the rules and must follow the defined rules and regulations.”

    I don’t believe that any of my own withdrawal requests over the past 7 months were ever processed within 3 days and I’m certain that other users have had the same experience. Personally, I was happy when they processed my own withdrawals within two weeks – much less 3 days.

    Apparently, this site conveniently picks and chooses the items within the “Terms and Uses” that they honor/want to enforce.

  • hishboo

    • 42

      RG Overall Ranking

    • Ranked #33

      RG Tiered Ranking

    • 2019 $1M Prize Winner

    • 2018 DraftKings FFWC Finalist

    I don’t know how much this helps, but at least as of June 1st 2016, their terms of use did not include that asterisk:

    https://web.archive.org/web/20160601175829/https://www.fanpicks.com/page/view/terms

  • stv1313

    Wait a sec. What?!?!?

    So . . . when I signed up for Fanpicks in February 2016 and accepted the “Terms and Uses” form that was in existence at that time, the form did not include the asterisk that read “*Non-depositing players may redeem a maximum of $300.00 in withdrawals. Any excess funds above the maximum allowed cash-out will be removed from the player account.”

    Subsequent to signing up, this asterisk item was added and now it is being enforced.

    WHAT A SCAM!!! How can this be legal?!?!?

    Thanks for that link, hishboo. I guess it’s time for me to fire off another email.

    If anyone is still playing on Fanpicks, you should be on high alert! Apparently, they can add anything they want to the “Terms of Use” and start enforcing it.

    I guess that this would explain why the site did not object to my previous withdrawals. At the time, I wasn’t violating any rules. I only become a violator after this item was conveniently added to the document which, apparently, gave them the privilege to steal my $600.

    What a scam!! Fanpicks should be ashamed of themselves!!!!

  • Cobra_Kai

    TOS is usually a living document and can change at any time. They aren’t binded to what was in there during the time you made your account.

  • jokerswild22

    Yeah that site is sleezy. Would encourage others to stay away.

  • stv1313

    You’re probably correct, Cobra. However, I’d like to think that a reputable site would have specifically alerted me to this update and have given me the opportunity to adhere to the new terms. To abscond with the balance in my account as a result of the addition of this new asterisk is, in my opinion, extremely unethical.

    Can you imagine the fallout that a “real” business would experience if they pulled this stunt?

  • kb32dawgs

    • 882

      RG Overall Ranking

    This site is garbage plain and simple with a very small player pool. If they are struggling to pay players, I would cash out quickly cause its just a matter of time before they close and funds could possibly be gone. I played a little during college football season cause they were the only ones offering it but the infrastructure of the site was horrible so I didn’t stick around long.

  • dtrain187

    Sorry to hear about your situation STV and I agree that what they did was pretty shady. They did something similar to me in that I won hundreds of dollars with the free $25 that they gave me…I then proceeded to make a deposit and then they converted all that money to “bonus” money that drips at 1% (it dripped at 5% when I first signed up). I now have about $200 in “bonus” money that would literally take decades of playing to get back. I can’t complain too much because I won and successfully withdrew a couple thousand from them over the past year or so, but I stopped when I realized “Rosterdamus” was just max entering every contest and was scaring off any potential fish.

  • stv1313

    When Fanduel and Draftkings agreed to drop NCAA football from their offerings, several NCAA officials (i.e. Donald Remy – NCAA chief legal officer) publicly applauded the move. If Fanpicks is going to start emptying player accounts, I think that the NCAA may find it interesting to learn about this site. In fact, a simple google search turned up dozens of email addresses of employees who work in the NCAA’s legal department. Fanpicks may have flown under the radar last college football season, but there is NO WAY that I’m going to lay down while this site operates with my pilfered funds.

  • crazypaul

    @stv1313 said...

    there is NO WAY that I’m going to lay down while this site operates with my pilfered funds.

  • ScottatFanpicks

    Hello Stv1313,

    This is Scott from Fanpicks. I wish you would have contacted us directly with these disputes rather than voice these misconceptions. As many on this board can attest to, I have always dealt with these types of issues fairly and directly— even providing my personal phone number and email address to loyal users. Many of your confusions could have been cleared up with a simple customer support inquiry.

    As we state in our rules and regulations, this is a living document and we reserve the right to modify our terms at any time. In trying to innovate in such a new industry, there are many issues we encounter that are unknown at the time of initial drafting and need new terms to apply. You must realize it is not a sound business decision to be paying out such large sums of money to users who have never made a deposit. This speaks nothing to the financial stability of Fanpicks, but rather to sound business practices that will insure Fanpicks will not fall into the pitfalls of other closed Fantasy sites.

    By your own admission, we believe you would be very satisfied being a user who took advantage of our mistakes and cashed out over $1000 off of free money given to you by the site, before we realized our mistake. There were many other users in the same situation as yourself who we honored withdrawals for and continue to honor withdrawals up to our $300 limit— which we feel is a phenomenal deal to receive $300 of free money for no deposit whatsoever. Further, I applaud you for your ability to turn your voucher cash into those funds, that is no easy feat.

    I would also like to address the idea of sharks taking advantage of recreational users on the site. We assure you, Fanpicks wants to be the DFS location of the recreational user and we have incorporated various features to make that the case. We limit entries on contests, insure the one account per household rule is honored, disallow all script use on our site to enter contests or make swaps.

    We assure you we have big developments in the works and do not plan on going anywhere. College football is our bread and butter and we are happy to offer NCAAF again this year, it is 100% legal and a customer favorite at Fanpicks.

    Thanks to all those who have supported us on these forums as a growing DFS site and I hope you continue to grow with us. If there’s any questions I haven’t cleared up I would be happy to do so here or through our live customer support at Fanpicks.

  • bigez952

    Why even offer vouchers if it is “not a sound business practice” to pay out users who win from these vouchers? So a person can win a contest using a voucher against other paid entries and the site has the right to keep all the money won over $300 because that is a sound business practice. That sounds like a total scam to me where the site can take more than just the rake in any given contest. Granted I have never played or even heard of this site before today but I defiantly will stay away after hearing about this voucher scam.

  • cmbarbee226

    I never played at this site, but I’d have only myself to blame if I started now

  • stv1313

    Scott: “I wish you would have contacted us directly with these disputes rather than voice these misconceptions.”

    My Response: Before coming to this forum, I exchanged numerous emails with the “cashier” that originally notified me of my violation. In fact, the original email that I received about my violation specifically concluded with “Should you have any questions please feel free to reply to this email, or email cashier@fanpicks.com.” Perhaps Scott should knock on the cube wall of the guy sitting next to him to see if that person was playing the role of “Mr Cashier” as he was exchanging numerous emails with me.

    Scott: “this is a living document and we reserve the right to modify our terms at any time.”

    My Response: In the “real” business world, when a term is modified that adversely affects a particular group of customers, reputable companies contact the affected individuals in an attempt to remedy the issue – rather than stealing their money, throwing their hands in the air, and declaring that the customer is SOL.

    Scott: “You must realize it is not a sound business decision to be paying out such large sums of money to users who have never made a deposit.”

    My Response: Seriously? This is a laughable assertion. Every time I joined a league on this unscrupulous site, I paid rake. That is income that went directly to Fanpicks. If this site was properly segregating player funds, it should not matter how much money I had previously deposited. It’s become apparent that you need player deposits to support the activity on your site right now. That shouldn’t be the case. I won’t even waste everyone’s time by listing all the other DFS sites that have gone under during the past 18 months with this type of “sound business decision.”

    Scott: “College football is our bread and butter and we are happy to offer NCAAF again this year, it is 100% legal and a customer favorite at Fanpicks.”

    My Response: Does anyone else find it odd that Fanpicks is the only site that offers NCAA football?

    Scott: “Thanks to all those who have supported us on these forums as a growing DFS site and I hope you continue to grow with us. If there’s any questions I haven’t cleared up I would be happy to do so here or through our live customer support at Fanpicks.”

    My Response: Good luck with that!

    To the greater DFS player community, I realize that this is an EXTREMELY small site and 99% of the people who peruse this thread probably never played on Fanpicks. At the same time, I hope that 100% of the people who peruse this thread never play on this site again. If nothing else, it’s fairly obvious that Fanpicks isn’t segregating player funds – which means that no player’s money is safe right now.

    Additionally, I will keep everyone updated as to any response I receive from the NCAA when I alert them about this site’s offerings of college football.

  • G1212

    LOL… They are stealing your money. The fact that they gave you a $25 voucher is irrelevant. Once it’s cash in your account, it is yours to do with as you please. You were paying rake to the site all the while they were freerolling you with this addition. Every dollar you played past their thefty implementation to the TOS, you were being victimized.

    Not only that, the site lost some amount less than $25.00 by offering the voucher, that’s it. The money YOU made was money others deposited. So now they get to take the fees and then just randomly scheme ways to take winning players account balances. Good plan.

    Everyone get off this site if you play here imo.

  • bradizpro

    • 2016 FABC Finalist

    This is definitely a low blow by Fanpicks, really disgusting.

  • dtrain187

    I think offering the free $25 for new users was a terrible idea from the get go. Basically it would go one of two ways: either the player won money and then would have troubles like STV and I did when we started winning a lot…or the player would lose the initial $25, which would’t really motivate to deposit and keep playing.

    Even though I sounded anti Fanpicks in my last message, I am actually happy I found Fanpicks, as I have won and successfully withdrawn a good amount of money…I do however think they do some shady things and am still not happy with having over $200 of real money I won from other players locked as “bonus” money once I deposited. I will never get over that unless they release those funds.

    I’m very conflicted on whether to bash or defend the site.

  • karatesbadboy

    I Googled the site and their blurb says:

    “Make FANPICKS your First Choise. for ONE Day Fantasy League Play! Only DFS site to offer College Games; Only DFS site to offer Point Spread; Play Exclusive …”

    Your next “choise” should be to sue them.

  • jokerswild22

    @ScottatFanpicks said...

    We assure you we have big developments in the works and do not plan on going anywhere. College football is our bread and butter and we are happy to offer NCAAF again this year, it is 100% legal and a customer favorite at Fanpicks.

    No chance in hell this already shady site is getting my money. Playing with fire.

  • madmanjayWV

    @stv1313 said...

    Scott: “I wish you would have contacted us directly with these disputes rather than voice these misconceptions.”

    My Response: Before coming to this forum, I exchanged numerous emails with the “cashier” that originally notified me of my violation. In fact, the original email that I received about my violation specifically concluded with “Should you have any questions please feel free to reply to this email, or email cashier@fanpicks.com.” Perhaps Scott should knock on the cube wall of the guy sitting next to him to see if that person was playing the role of “Mr Cashier” as he was exchanging numerous emails with me.

    Scott: “this is a living document and we reserve the right to modify our terms at any time.”

    My Response: In the “real” business world, when a term is modified that adversely affects a particular group of customers, reputable companies contact the affected individuals in an attempt to remedy the issue – rather than stealing their money, throwing their hands in the air, and declaring that the customer is SOL.

    Scott: “You must realize it is not a sound business decision to be paying out such large sums of money to users who have never made a deposit.”

    My Response: Seriously? This is a laughable assertion. Every time I joined a league on this unscrupulous site, I paid rake. That is income that went directly to Fanpicks. If this site was properly segregating player funds, it should not matter how much money I had previously deposited. It’s become apparent that you need player deposits to support the activity on your site right now. That shouldn’t be the case. I won’t even waste everyone’s time by listing all the other DFS sites that have gone under during the past 18 months with this type of “sound business decision.”

    Scott: “College football is our bread and butter and we are happy to offer NCAAF again this year, it is 100% legal and a customer favorite at Fanpicks.”

    My Response: Does anyone else find it odd that Fanpicks is the only site that offers NCAA football?

    Scott: “Thanks to all those who have supported us on these forums as a growing DFS site and I hope you continue to grow with us. If there’s any questions I haven’t cleared up I would be happy to do so here or through our live customer support at Fanpicks.”

    My Response: Good luck with that!

    To the greater DFS player community, I realize that this is an EXTREMELY small site and 99% of the people who peruse this thread probably never played on Fanpicks. At the same time, I hope that 100% of the people who peruse this thread never play on this site again. If nothing else, it’s fairly obvious that Fanpicks isn’t segregating player funds – which means that no player’s money is safe right now.

    Additionally, I will keep everyone updated as to any response I receive from the NCAA when I alert them about this site’s offerings of college football.

    Screw the NCAA….only thing worse it the U.S. Dept. of “Education”

    There is 0 reason college sports should not be offered on every site..still burns my ass

    I definitely don’t like what’s going on in your situation with FANPICKS, and totally think you are getting “screwed”, but if they are still around for CFB season, I’m not sitting it out this fall.

  • Revone

    I played on the site for CFB this past year I made a small deposit and turned that into a few hundred by the end of the season. Didn’t really have any problems with them besides for the ridiculously slow and laggy interface at times that wouldn’t even update scores for hours. But besides for that it was good and atleast they have the balls to offer us college sports still. Obviously FanDuel and DraftKings are too busy trying to impress lawmakers to bring it back so fanpicks is the best and only option for those college DFS fans. And if there still around next season I’ll play again. But no one should take those voucher funds they just sound sketchy which is why I avoided them. And the site should honestly just get rid of them if they ever want to be take seriously.

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