INDUSTRY FORUM

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  • stv1313

    • 736

      RG Overall Ranking

    I apologize in advance for this lengthy post. My goal is to provide a warning for anyone who plays on Fanpicks. Here is my story:

    I started playing on Fanpicks on February 18, 2016. When I first registered as a new user, I was given $25 worth of vouchers that could be used for play. If I won tournaments while playing with the voucher dollars, my winnings weren’t converted dollar-for-dollar into “real” cash but, instead, a fraction became “real” cash and the remaining winnings were converted into additional vouchers. The terms surrounding the conversion of voucher dollars into “real” dollars is clearly detailed in Fanpicks “Terms of Use.” It was a free $25 worth of vouchers, so I thought I’d give the site a shot.

    As the year progressed, I found a fair share of success on FanPicks. Since only a fraction (10%) of voucher winnings are converted into “real” cash, it took quite a while to build a real bankroll of any substantive value. To be honest, the site’s interface was weak, customer service was poor, but since I was playing with a free $25, I didn’t have much to complain about.

    Eventually, I initiated my first $500 withdrawal in November 2016. It took a while to go thru the system but – again – since I never deposited a penny on the site, it was hard to complain about any delays. The money was eventually deposited directly into my checking account. In December, I initiated another withdrawal for $600 and received the money. So, there were no real issues or complaints from me. When the year ended, I received a 1099 from Fanpicks confirming my profits.

    During the first four months of 2017, I found more success. However, at the same time, I found that my withdrawal requests were taking longer and longer to process. Eventually, I learned that other users were having the same problem. I also learned that the site was growing frustrated at the limited number of good players that were withdrawing profits without ever having to make corresponding deposits. Admittedly, I fell right into that category.

    Side note: I’ve been playing DFS for quite some time and have seen a lot of sites fall by the wayside during that time, and slow withdrawals are one of the first (and most obvious) signs that a site is in trouble. It’s also a sign that the site probably isn’t segregating player funds.

    Two days ago, after I asked for an update regarding a modest $200 withdrawal I had initiated weeks earlier, I received an email from Fanpicks that politely informed me that I had violated the “Terms of Use” and that all current funds in my account (about $600) had been taken away. Sure enough, when I logged into the site, I saw that my account balance was now $0. Yikes! What had I done wrong?

    Well . . . the site offers a convenient link to the “Terms of Use” that I read thru last night. Like most sites, it is a lengthy document that was obviously created by a legal firm. The “Terms of Use” essentially offers 15 different sections (from “Eligibility” to “Game Rules” to “Dispute Resolution and Class Action Waiver”) that are all very legal-esque (if that’s a word). However, at the very bottom of this lengthy document is an asterisk with one final comment that reads: “*Non-depositing players may redeem a maximum of $300.00 in withdrawals. Any excess funds above the maximum allowed cash-out will be removed from the player account.”

    In the real world, I am an office professional and I’ve seen plenty of legal documents flow thru my desk. Candidly, as I review Fanpicks’ “Terms of Use”, it looks like this final item concerning the $300 was thrown on the end of the document by a non-legal professional. If I were to guess, Fanpicks contracted a firm to prepare the “Terms of Use” and, after the fact, the site determined that they weren’t comfortable having players succeed on the site without ever making a deposit, so the site threw this asterisk at the end, without legal consultation. In fact, I’m confident that any reputable lawyer would have deemed this final note worthy of more than a simple asterisk, as this statement voids a fair share of information contained in preceding parts of the document.

    So . . . as a result of this asterisk at the end of the “Terms of Use”, Fanpicks reserves the right to clear out my account. However, this asterisk should actually read “Non-depositing players may redeem a maximum of $300.00 in withdrawals. Any excess funds above the maximum allowed cash-out may be removed from the player account WHENEVER THE SITE FEELS LIKE ENFORCING THE RULE.”

    It’s important to remember that my first withdrawal ($500) last November exceeded the $300 threshhold. My second withdrawal ($600) last December put me way over the $300 limit and subsequent withdrawals during the first few months of 2017 continued. Yet, the site did not mention any “Terms of Use” violations until two days ago. Why is that?

    I believe that Fanpicks is barely treading water right now. In fact, I am aware of another user who has been having significant issues withdrawing funds lately. In fact, miraculously, on the very day that my funds were taken, his latest withdrawal request was honored. Is it possible that my funds were used to help fund his withdrawal request? Probably. Is this site so strapped for cash that they are looking thru individual accounts to determine if there are any “Terms of Use” violations that may help fund current withdrawal requests? Apparently.

    After all is said and done, I recognize that I violated the “Terms of Use” by never making a deposit – despite the fact that this asterisk at the end of the document is sketchy, to say the least. So be it. The $600 isn’t going to kill me and I’ve made plenty of withdrawals over the past year from Fanpicks. From that perspective, the site has been good to me. Of course, I’d probably owe them my firstborn son if such an asterick were strategically inserted at the end of the “Terms of Use.”

    As much as anything, the purpose of this lengthy post (thanks for reading if you made it this far!) is to alert the DFS community about this site. At this point, I believe that Fanpicks is operating on a bare bones budget, is not segregating funds, and could go under at any moment. If I still had any money on this site, I would try to withdraw it immediately. If I were contemplating playing on this site, I would avoid it. If you do elect to play on the site, please make a modest deposit – even if you’re playing with bonus money. Otherwise, you may find yourself playing with Monopoly money.

    So, if you’ve been playing against me on Fanpicks the past 15 months, you may notice that stv1313 has disappeared. Apparently, you won’t be seeing me on the site any longer. I am a “Terms of Use” violator!

  • therazor30

    Yeah I had $500 in my account on there and have never made a deposit and i came across this post. So i went and read the tos and i knew that i had already made a small withdraw of $50 so i went and made a $25 deposit so i could take out the $500. Well now they are telling me that I knew why I made the deposit and that i just get $250 and the rest goes to them. Yea i made the deposit because that is what their tos says you have to do before you can make a withdraw. Now they are saying that i had to make the deposit before i won the money lol. this all has happened in the last week and a half. We have been going back and forth in emails the whole time. Maybe I should just take the $250 before the do go under but I do actually like playing on there. Did not ever think they would do something like this.

  • joephoto

    @ScottatFanpicks said...

    took advantage of our mistakes and cashed out over $1000 off of free money given to you by the site, before we realized our

    As I was researching sites prior to football season I had to re-read this thread.

    Fanpicks accualy pretended you didn’t win this as a player, from players, that it was given to you “from the site”,
    As though its not “sound business practice” for you to beat other players.
    Did they give the money you won back to the losing players ?
    No, it looks like they decided to steal it.
    Amazing their site is still up.

  • ScottatFanpicks

    We are up and will stay up and will continue to grow and improve. This has been an unfortunate situation and we will avoid in the future I assure you of that. We also will be the only DFS site to be offering both NCAA football and basketball this season and hopefully some of you will see pass this and join us for another exciting season.

  • joephoto

    @ScottatFanpicks said...

    hopefully some of you will see pass this

    If we’re lucky to win from other players, why should the site confiscate the money.

    I understand your startup mistakes.
    I know I can “see pass” them if I know you gave back all player winnings.

    ,

  • lloydjv1

    @ScottatFanpicks said...

    We are up and will stay up and will continue to grow and improve. This has been an unfortunate situation and we will avoid in the future I assure you of that. We also will be the only DFS site to be offering both NCAA football and basketball this season and hopefully some of you will see pass this and join us for another exciting season.

    Might have to check it out just for those mid week MAC games.

  • Cobra_Kai

    @therazor30 said...

    Yeah I had $500 in my account on there and have never made a deposit and i came across this post. So i went and read the tos and i knew that i had already made a small withdraw of $50 so i went and made a $25 deposit so i could take out the $500. Well now they are telling me that I knew why I made the deposit and that i just get $250 and the rest goes to them. Yea i made the deposit because that is what their tos says you have to do before you can make a withdraw. Now they are saying that i had to make the deposit before i won the money lol. this all has happened in the last week and a half. We have been going back and forth in emails the whole time. Maybe I should just take the $250 before the do go under but I do actually like playing on there. Did not ever think they would do something like this.

    This is absolutely hilarious. You deposited $25 to say within their terms of service, and they still scammed you for half of your winnings.

    Can’t look pass it myself.

  • kantiger77

    I put $25 in at the start and haven’t had issues. It’s the only site that offers college football so I’m keeping it there.

  • ScottatFanpicks

    Thanks Kantiger77 thanks for the support and we appreciate your business.

  • tasteitsucka

    I played at this site because it was the only one left offering college football. I enjoyed it. The only problem was that so many contests went unfilled and cancelled. Well…that was until Delaware was outlawed. Then I couldn’t access the site. At all. I sent numerous emails to support asking for them to send me my money since I couldn’t log onto the site and withdrawal myself because I was blocked. I never received a response nor my money. I’m hoping that when I go back on in a few weeks since Delaware is legal again that my money is still in my account. But I seriously doubt that will be the case.

  • Hkhotsskhotb

    At least they didn’t disappear and steal money like Draftworld. Anyone know what happened to them?

  • JimKronlund

    Some thoughts;
    It does not seem like they have any segregated funds. Big Red Flag
    It does not matter if they want to call their TOS “a living document”.
    If any changes are made, they still have to resubmit the new TOS.
    They need to get new authorization from their entire customer base. Big Red Flag
    I would like to see everything that was printed on the voucher.

  • tasteitsucka

    Just to update: I was able to log into my account. There is still money there. I don’t know if it is the correct balance because all of my history is gone. But there is money in the account.

  • mberkowi

    • 355

      RG Overall Ranking

    • Ranked #64

      RG Tiered Ranking

    • 2018 DraftKings FHWC Finalist

    @ScottatFanpicks said...

    We put great value into the user experience at Fanpicks and pride ourselves on having the best customer service in the industry.

  • kwame724

    I am so glad I found this thread. First of all I would just like to say that I just recently began replaying fan picks after a long hiatus from the site. One can easily tell from their small player pool and tournaments that they are not as big and sophisticated as fanduel and draftkings, however they try their best to still provide contests and make site attractive with promos. To be honest, one thing that made me go back and play was their Magic Million contests which promises a million dollar which payout for a score that seems unattainable.(490+). About to weeks ago I entered into a free magic million tournament that allows two max entries. Somehow both hit over over a score of 220 which pays out a $1 bonus. So I am thinking hey, at least I won one dollar. What I didn’t know was that once you reach a bonus payout score, so long as the slate is not over, they will keep making bonus payments to your account. I ended up winning $66. I was suspicious about this because I figured many players may have hit the bonus payout scores easily. So I decided to put this to the test by making an immediate payment request. I put in a paypal payment request around 11pm that same night and received payment into my account the following morning. This obviously made me very happy and I knew that even if I didn’t reach the score of 490, that I would still have a good chance of making decent money. Just yesterday, I entered into another free magic million tournament and reached a score of over 240 at some point which pays $5 bonus. For anyone that played yesterday, you know that there was offenses went “HAM” as we so perfectly articulate in chat to describe huge offensive production. There were about 10 to 12 players that made bonus payout score, including myself, so one can imagine all the bonus payouts they had to give every minute the slate was still ongoing. I ended up winning $157.
    I immediately made a withdrawal of $137 and unlike my first withdrawal, I have yet to receive my payments. I have been in a constant back and forth through emails and have yet to have this issue resolved
    i honestly think fanpicks mean well, but their technical team needs a lot of assistance and guidance in structuring contests to ensure they are not losing otherwise their site will easily end up like fantasy aces.

  • kantiger77

    @Hkhotsskhotb said...

    At least they didn’t disappear and steal money like Draftworld. Anyone know what happened to them?

    After running around with them, they finally set me $27 in the mail.

  • Jordanis1

    I wanted to share my FanPicks experience here. I have been playing on FanPicks for about 6 months, and I’ve been immediately withdrawing winnings from the site often. I’ve expecting the site to go bankrupt at any point like FantasyAces, FantasyFued, etc. with the amount of overlay available on a daily basis.

    I withdrew $400 last Monday and left $100 in my account. I took a break from playing for a couple of days while out of town, and when I came back on Thursday I found my account only had $1. When I asked the cashier what happened, I was told that an error was made on the Magic Millions contest payouts (exactly what Kwame describes) and they took the money from my account. I was then told that if I wanted to keep playing on the site, I had to PAY them $143.50 to settle my debt. They made adjustments to payouts on contests that were closed as long as 3 months ago.

    I understand that mistakes happen, but to take money away from contests that old just isn’t right. How can I trust the rest of their accounting practices for my balance? Unless I check every line item, how do I know they didn’t make any errors in their favor? With an error of this magnitude, it wouldn’t be that much of a stretch to think they have other mistakes out there.

    Additionally, every Paypal withdraw I’ve received from them has 5% taken away as a fee because FanPicks continues to send payments as “payments for services” despite me repeatedly asking them to change this. It’s the only company I’ve ever dealt with on Paypal to do so. And yes, they are extremely slow with payments. I normally follow-up three to four times in order to get a payment processes. It usually takes about two weeks.

    At the end of the day, I turned an initial deposit of $250 into $1,500, so I’ve still made money and I can’t be too upset. I would put money back on the site if I didn’t have to pay a $143.50 fee. I would advise anyone with money on the site to only leave enough money to play for a few days at a time. They gave away so much money in overlay for college football two weeks ago. $25 guaranteed contests with 50 entrants only had 10 people in them. While overlay was much better last weekend, they must be struggling financially.

  • kwame724

    Jordanis you are absolutely right. When I requested my $137, they decline my payment and took $63 out due to the bug from the million dollar tournament. After that I request payment from the remaining balance, but I still went back and forth with them via email before the relinquished payment.

    Just like you, I am not too upset wither as I have practically turned out a profit with minimal input. In the email they sent to me about the bug in the magic million contest, supposedly this bug has been around for several weeks, so only God knows how much money they have lost. They most likely have lost tons of money and I seriously do not know how they are going to make up for it.

    Like I said in my earlier post, they seriously need to seek guidance or input from either dfs community or a credible site like fanduel or draftkings if they want to be in business for a long time. They are in serious need of a bevy of technical changes to their site as they are slow to update player rosters. I have a few suggestions and hopefully if scottfanpicks is reading this thread he can lend an ear to what we have to say.

  • mdunham1

    If anyone else has had issues with Fanpicks not paying or allowing them to withdraw money or Fanpicks blatantly lying about or ignoring its own policies and procedures please email me at mdunham1229@gmail.com. I have had issues getting this company to email me back regarding a payment issue. I have sent several emails and received no reply.

  • Jordanis1

    I noticed ScottAtFanpicks commented on another thread in the Industry Forum promoting college football and hoops. I guess he won’t address our concerns here. They no longer respond to my emails asking for a line by line explanation of showing how this happened, or for a potential solution.

  • stv1313

    • 736

      RG Overall Ranking

    Just noticed these recent postings. Don’t worry too much about this site, guys. The $600 that Fanpicks stole from me will help to offset some of the losses they incurred from the “bug” in the million dollar tournament.

  • Hkhotsskhotb

    How did you even begin to track them down. Any info would be appreciated as they swipped more than that from me.

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