• JohnnyDrama

    I put in a payout request this past Monday afternoon 2PM EST (Jan 4th). It is now Friday Jan 8th at 1 PM EST and I am still awaiting my payout. It is a rather large withdraw request (a few thousand), but historically they have been excellent in getting requests paid out in 24-48 hours. Is anyone else having problems here? Is there an issue anyone is aware of? Any help would be appreciated. Thanks

  • einars

    diiiiid you email support?

  • ldavidjm

    Maybe before you panic and post in all caps you could email them? Their support usually replies very quickly. Additionally I made a withdrawal request on 31 Dec and was paid out on 04 Jan so your situation doesn’t seem that atypical.

  • FantasyAces_Jamie

    FantasyAces Rep

    Hey Johnny,

    Apologies for the delay. Please E-mail support your ACES username and we will take care of you today if it has not yet been processed.

  • bowens1984

    • 2014 StarStreet MLB Playboy Mansion Finalist

    • RG Season Champion: NBA

    Yes, had the same issues, had to email support and they finally took care of it. Pretty disappointing service.

  • FantasyAces_Jamie

    FantasyAces Rep

    @bowens1984 said...

    Yes, had the same issues, had to email support and they finally took care of it. Pretty disappointing service.

    Hey Brad,

    Sorry for the delays. Typically our withdrawals are processed within 24-48 hours but we do understand we have not met that timeframe this past week. We are working diligently to catch up on all outstanding withdrawal requests.

  • JohnnyDrama

    Payment was indeed sent today (just after my post) for the record. Nearly five days is a bit much for turnaround though guys. As is well though.

  • bmishler84

    I had the same issue this week with fantasy draft. Took about twice as long as advertised. They said they had a problem with paypal. Also I know fantasy hub was having a problem with paypal this week. My guess is all three sites, and maybe more, were somehow dealing with some issue with paypal thus leading to the delays.

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