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  • Mountain_Cobra

    Is anyone else having trouble getting paid out by Fantasy Up? I submitted a withdrawal request for some of my funds over a month ago but I still haven’t been paid, despite the fact that I have exchanged many emails with them They keep promising that funds will be paid out shortly but then they go radio silent until I email them again.

    Does anyone have any recommendations about what I should do if they continue to fail to pay? I would prefer not to take legal action because of the cost and inconvenience (and because up until now they’ve provided a good service) but at this stage I don’t know what other options I have.

    Admin Note: This situation was eventually resolved when FantasyUp player accounts were purchased by the iTeam Network. Gabe Hunterton’s post is copied below. You can also read it on page 30 of this thread:

    iTeamGabe’s (Gabe Hunterton, CEO) post:

    I’m happy to be the bearer of good news. As Dustin from LSR reported yesterday, iTEAM Network has executed an agreement with FantasyUp. When we heard about the situation a couple weeks ago, we decided to do something about it.
    We announced today an agreement with the former owners of FantasyUp to acquire the www.fantasyup.com domain and customer data. Paying back FantasyUp players was the key component in this deal. No one affiliated with the original FantasyUp has any involvement whatsoever moving forward.
    After you activate your account, your funds will be immediately available for withdrawal, although we do hope you give us a chance to earn your trust and loyalty by playing in our contests. We think you will appreciate our first class customer support and our unwavering commitment to game integrity. To welcome you to the new FantasyUp.com, we’re putting on a series of overlay contests exclusively for FantasyUp players, beginning with the “FantasyUp – Fresh Start” contest; that features a $1,000 Guaranteed Prize Pool, with a Maximum of 1,100 entries and a buy in of just ONE CENT!
    While you’re playing, take a look at our unique software features like our patented “Sweat List” which shows you not only who you are rooting for, but just as importantly, who you are rooting against. Since launching five months ago, we’ve made significant investments and built our software development team to over 40 full time employees. You can expect major product development and innovation from us throughout 2016.
    Getting the site up-and-running and paying back players is a complex challenge involving technical, practical and regulatory hurdles affecting thousands of player accounts. We ask for your continued patience as we work together through this process, particularly if you reside in one of the banned jurisdictions.
    We have just begun the process of sending an email to all users who have an existing account balance.
    For further information about our agreement with FantasyUp and how it affects you, we are regularly updating the FAQ page at www.fantasyup.info. In addition, you can email us anytime at support@fantasyup.com.

  • fightingjohn

    So papa123 runs this now……….lol

  • einars

    so thats why they were running the huge deposit promo…having some liquidity issues lol

  • Putz

    @einars said...

    so thats why they were running the huge deposit promo…having some liquidity issues lol

    Are you implying that players account funds are not held separately from the site’s operational funds?

  • MrFantasy

    After the 100% rakeback ended many players left as it wasn’t worth playing there anymore. I remember I submitted a cashout and they e-mailed me several times asking why I wanted to withdraw and telling me that they will be launching many new promotions soon and that it would be worth it to keep my money on the site.

    I’ve been offered promotions to deposit, or re-deposit, but never to keep my money on. That being said I was paid out quickly with no issue.

    One month is a very long time to wait for money from a DFS site.

  • QQSTUKIE

    @Putz said...

    Are you implying that players account funds are not held separately from the site’s operational funds?

    Spot on @Putz

  • WhiskeyTavon4

    • 148

      RG Overall Ranking

    • x2

      2014 DraftKings FBWC Finalist

    • 2014 FanDuel WFFC Finalist

    Can somebody from Fantasy Up please comment on this situation. Just started playing there after a layoff and have some coin with them. I know the dude from fanduel danwahoo started the site and it is based in colorado and they better pay up.

  • Cal

    RG CoFounder & Admin

    • 104

      RG Overall Ranking

    • Ranked #75

      RG Tiered Ranking

    • $1M Prize Winner

    • x4

      2015 DraftKings FFWC Finalist

    Sent this thread to FantasyUp. Hold off on speculation of not paying/shutting down until we hear from them or see more complaints. No idea what’s happening in your case Mountain_Cobra, but understand that when a new RG account makes a post like this it often turns out to be something fraud related.

  • FantasyUpSupport

    While support can’t address Mountain_Cobra specifically, we can share the same info we have shared to customers/vendors:

    FantasyUp is in process of finalizing a deal with a national-wide brand and raising significant funding to dramatically increase its exposure, marketing, and product offerings. At the current moment, our accounts are being held in escrow. While this is an exciting time for FantasyUp and it’s players, it is frustrating as well. We pride ourselves on exceptional and speedy customer service. That being said, we must continue to wait for this deal to finalize (or our period of exclusivity to expire) before we proceed. Closing has taken longer than anticipated.

    We appreciate your patience and as always, please contact support if you have questions.

    Kind Regards,
    FantasyUp Support

  • QQSTUKIE

    @FantasyUpSupport said...

    At the current moment, our accounts are being held in escrow.

    Can you please explain? Player funds are tied up?

  • einars

    @FantasyUpSupport said...

    . At the current moment, our accounts are being held in escrow.

    lol what? your player accounts are being held in escrow?

  • btwice80

    • 216

      RG Overall Ranking

    • Ranked #41

      RG Tiered Ranking

    @FantasyUpSupport said...

    While support can’t address Mountain_Cobra specifically, we can share the same info we have shared to customers/vendors:

    FantasyUp is in process of finalizing a deal with a national-wide brand and raising significant funding to dramatically increase its exposure, marketing, and product offerings. At the current moment, our accounts are being held in escrow. While this is an exciting time for FantasyUp and it’s players, it is frustrating as well. We pride ourselves on exceptional and speedy customer service. That being said, we must continue to wait for this deal to finalize (or our period of exclusivity to expire) before we proceed. Closing has taken longer than anticipated.

    We appreciate your patience and as always, please contact support if you have questions.

    Kind Regards,
    FantasyUp Support

    Holy shit. Besides the fact that I’ve now lost all confidence that my account balance is safe, this isn’t something you felt should be mentioned to people such as the OP trying to withdraw?

  • rlshea

    @einars said...

    lol what? your player accounts are being held in escrow?

    seriously, player funds are not your funds to tie up in any of your transactions.

  • britdevine

    • 2014 StarStreet MLB Playboy Mansion Finalist

    Locking all funds while this happens?

    That doesn’t sound good

  • sethayates

    @QQSTUKIE said...

    Can you please explain? Player funds are tied up?

    In layman’s terms they are in the middle of a merger or sell off. They have a tentative deal with another company where they have stated that they have $XXX in cash on hand. That counts both their operating funds as well as player balances. The other party insisted on the funds being held in escrow. The deal is offered exclusively to one buyer. If time runs out or the deal is turned down “exclusivity” expires. Until then funds are in an escrow account (usually third party) to protect them.

  • Myprimetime

    This isn’t what happens in any financing transaction I’ve ever been a part of. And I’ve been through plenty. No investor would require you to escrow player funds.

    Can you please explain why they would request this structure as part of your deal?

  • FantasyUpSupport

    Sure it does. The SEC portion covered by the deal (the actual security side of the deal) entails all business accounts, in which we had several, one being PLAYER FUNDS. The OP, assuming he is a player who has emailed support, was informed every time he contacted us via email in regards to the issue.

    We have presented the issue to the team and others involved on the deal and are hoping to resolve something in the interim if this drags on, although everyone’s focus is on getting the deal that is already overdue, done. It leaves the Support team in a difficult position, but really, our hands are tied while we wait. This will be a big step for FantasyUp and we have large plans to put DFS and other game types on a national level in unique ways.

    Everything will become very clear and understand once the deal is complete and we look forward to sharing the details :)

    In the mean time, if you have questions, please email our support team.

    Kind Regards,
    FantasyUp Support

  • LarryLegend33

    @sethayates said...

    In layman’s terms they are in the middle of a merger or sell off. They have a tentative deal with another company where they have stated that they have $XXX in cash on hand. That counts both their operating funds as well as player balances. The other party insisted on the funds being held in escrow. The deal is offered exclusively to one buyer. If time runs out or the deal is turned down “exclusivity” expires. Until then funds are in an escrow account (usually third party) to protect them.

    I do work in M&A and I have never, ever heard of a requirement requested by a buyer nor accepted willingly by a seller that freeze accounts preventing them from operating their core business unless the situation were dire. Why do damage to the asset that you are attempting to buy?

  • MrFantasy

    If this is the case why are you accepting new deposits?

  • donnybasbl

    @LarryLegend33 said...

    I do work in M&A and I have never, ever heard of a requirement requested by a buyer nor accepted willingly by a seller that freeze accounts preventing them from operating their core business unless the situation were dire. Why do damage to the asset that you are attempting to buy?

    All of this.

  • Myprimetime

    Exactly. Operate normal course of business….nobody escrows/restricts cash and doesn’t allow the target to maintain day to day operations.

  • Putz

    @MrFantasy said...

    If this is the case why are you accepting new deposits?

    Are they?

  • WhiskeyTavon4

    • 148

      RG Overall Ranking

    • x2

      2014 DraftKings FBWC Finalist

    • 2014 FanDuel WFFC Finalist

    damn.. this doesnt sound too promising.

  • Putz

    How long have user accounts been in escrow? Days? Weeks? Month?

  • AQUAFTM45

    Guess they should take off the “Paypal&Check withdraws processed immediatly “ and the “100% money back guarantee. No questions asked” from their homepage. Seems like false advertising.

  • fightingjohn

    welcome to THEEZE NUTS!!!!!!!!!!!

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