Yesterday while traveling I accessed draftkings on my laptop in the car while using a hotspot on my phone. Later that night my contests were withdrawn from and I received this message
“We are writing to let you know that our geolocation system has identified that you have accessed the site from different geographical locations over a short time period. Due to this behavior being inconsistent with the ‘one user, one account’ policy, your account has been restricted. DraftKings has a ‘one user, one account’ policy that limits account access to one person.
We have reviewed your account geolocation logs that indicate account access from different geographical regions over a short time period:”
Has anyone ever run into a problem like this? I continue to explain to them that I was traveling and they are being extremely unhelpful and insist I admit wrongdoing. I’ve asked twice to speak to someone over the phone and continue to have that question ignored. Seems like another one of the seemingly endless issues draftkings has. If any one can help at all it would be greatly appreciated.