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  • Pats7914

    • 74

      RG Overall Ranking

    • Ranked #98

      RG Tiered Ranking

    In a different thread on this forum I made the comment, regarding DK’s new experience point feature that:

    The XP thing is just tilting because basic functions of the website like lineup editing dont work correctly, so sort of tilting to see resources going into an XP system that no sane person should care about.

    DK customer team responded

    If we asked 100 random DK players if they got the chance to vote for which feature we would roll out next, which do you think they would choose?

    (1) Improve the Lineups Page so the top 1% of all active players have a better experience
    (2) Develop a new rewards program that incorporates an experience tracking solution that will someday be used to help retain players. Not only are the rewards better, but the experience tracking solution will help DraftKings maintain big prize pool guarantees.

    So what say you RG community.

    Would you rather have the new experience points feature? Or a functioning lineup page? Which one should be a higher priority for DK?

    Please note if you are having issues with the lineup page and are not in the top 1% of active users as DK seems to think this is an isolated issue.

  • FkCoolers

    The XP feature helps DraftKings, not us. I’ll acknowledge that I think the rewards are better than the freerolls – fair.

    However, it’s lol to have to manually claim your missions and rewards – especially missions where you needed to do something aside from visit the site to fulfill it. In my opinion it’s acrually unethical to make us have to claim them because it looks like you’re hoping a lot of people will just forget to do it or not know the process.

    Your lineups page is a big issue and has been for a long time, and it affects more than the top 1% of users.

    Even if you just 20 max the $.25 and $1 you can have issues on the line ups page. Is that the top 1% of users?

    Guys the bottom line is you have a major issue affecting a lot of people here and you don’t seem to be taking it seriously. Your reply to Pats also comes off as a little dismissive.

    Even if you polled 100 people about this that’s a small sample and pretty irrelevant. I’m not sure what data you have on this nor do I particularly care. You’re doing disservice by not finding a solution to this and I don’t really care if a bunch of idiot gambling addicts say they’d rather get pretty badges.

    Please just fix this once and for all.

  • bhdevault

    • Lead Moderator

    • Blogger of the Month

    To be fair, I’m sure he meant the common DK players, guys that don’t frequent DFS forums, which there are a huge majority that don’t.

    If you ask them the same question I’m sure the answer would be different than ours here.

  • Pats7914

    • 74

      RG Overall Ranking

    • Ranked #98

      RG Tiered Ranking

    So your take is that people who dont frequent DFS forums dont need a functioning lineup page in the same way forum users do? Interesting take, do you have any evidence to support that?

    Lets just see what the community here has to say, shall we? Maybe I’ll be proven wrong!

  • bhdevault

    • Lead Moderator

    • Blogger of the Month

    @Pats7914 said...

    So your take is that people who dont frequent DFS forums dont need a functioning lineup page? Interesting take, do you have any evidence to support that?

    I agree the lineup page needs work, I would say that’s even more important to me, personally, than the rewards program.

    What I’m saying is, you are posting a poll/question on a DFS forum where you are more than likely to get a completely different answer than if DK sent out a poll to their users via email.

  • FkCoolers

    Also, the way the DK Customer Rep phrased it is lol…

    “Do you want us to focus on something that just benefits the top 1%?”

    Of course randoms would say no. The problem is that question is factually incorrect and it doesn’t take many active line ups to run into significant lag for many users.

    You don’t need to be Papagates to have this issue.

  • Pats7914

    • 74

      RG Overall Ranking

    • Ranked #98

      RG Tiered Ranking

    So your take is that the people who dont frequent DFS forums wont value a functioning lineup page? Interesting take, do you have any evidence to support that take?

  • tipperi

    The irony is, most everything they do these days seems to benefit the top 1%. Why change now?

    In all seriousness, i do like the new rewards program much better than the monthly free roll. The lineup page is a dumpster fire though. To the point where it discourages me from MME the mini-max’s every night and just playing single entry stuff instead.

    BTW, its still mind numbing to me that you can’t filter contests by max entry amount. Seems like the simplest of things to fix, yet here we are.

  • Pats7914

    • 74

      RG Overall Ranking

    • Ranked #98

      RG Tiered Ranking

    I like the new rewards program too. I also didnt mention the rewards program in the post that customer service responded to, I mentioned the new experience points system.

    The response was laughable and tilting. The lineup page issues aren’t limited to 1% of users and trying to argue that the DFS community would value experience points over a working lineup page is insulting.

    Forum outreach is always a balance of PR and customer assistance, and its not realistic to expect that a forum outreach account will make all players happy. But this account has gone so far into the PR shill side with this response that its laughable. Disappointing too, because Ive always had very positive experiences with DK support.

    The 1% comment has merit, but I think DK should get credit for the good steps they have taken with the mini-max and game restrictions on higher volume accounts. Would be more effective if they actually policed multi-accounting halfway effectively, but that’s another discussion for another time….

  • Jazzraz

    I don’t even see these things as remotely relatable to eachother. One is a staple of a functioning DFS website and at the basic core of having a useful site that people should frequent/play on especially when the sites encourage MME. The other is an interesting perk that people may enjoy , but i don’t think we should equate the two in any way.

    Phrasing it like which one of these features would the majority of people like to see rolled out is just confusing on a lot of levels – having a lineup page that works shouldn’t be a feature it should be standard practice.

  • bigez952

    @Pats7914 said...

    So your take is that people who dont frequent DFS forums dont need a functioning lineup page in the same way forum users do? Interesting take, do you have any evidence to support that?

    Lets just see what the community here has to say, shall we? Maybe I’ll be proven wrong!

    You will be proven wrong with the bias in how the two options are worded.

    By including “only benefitting the top 1%” in option A that along will make many causal players reject it even if it is not a true statement. But then top it off by making option B a vague mystery future state system that may or may not help you and it is a slam dunk that option B would win 100% of the time.

    As I posted in the other thread as well flawed statistics and studies like this are concerning as you can really shut down any issue if you set up “research study” with a bias to one side.

  • whoisjohngalt420

    The line ups page is a major issue. I’ve been back and forth with them in live chat a lot over the past months. My line ups page is so bogged down with active and completed line ups that if I even accidentally click ‘Lineups’ at the top of the DK main page, I have to immediately just close the tab because the page will freeze.

    I finally realized they just were not going to do anything about it (right away, at least.) and if I wanted to keep playing same volume I’d need to come up with a work around. Luckily one exists. not only that, I am finding now that I actually like the new process a little more after getting used to it. Also, it feels better now to just not be so irritated about it.

    Good news is that the Contests page and the entry/upload page work pretty smooth.

    I now use the Contests page and CSV uploads. Managing line ups on a spreadsheet, while not as ideal, does work fine. In the half hour before lock I have a spreadsheet up with all my line ups in case a quick swap is needed (use find/replace for a global swap) and I also have the DK entries spreadsheet up so it’ll be ready for quick upload if I need a change.

    If I want to make a tweak to just 1 line up I can find that line up on the Contests page and make the single edit from there.. When I click to edit, instead of sending me to the dreaded LU page, it sends me directly to the contest and there is only the single line up I want to edit there.

    Unfortunately, not being able to access lu page, I am not able to see my exposure percentages anymore. So, now use lineupHQ here on RG to manage/review exposure %‘s.

    Interestingly, I feel like DK helped me in a way. Time that was previously spent waiting for page to load over and over is now time spent on actual process. I was also restricted to doing 40-50 line ups or fewer. Now I can easily do hundreds on a slate if I choose.

  • hendog

    • 2017 DraftKings FFWC Finalist

    I’m tempted to make a Chrome extension that fixes the Lineups page, but it’s not too hard to avoid the Lineups page altogether so I haven’t bothered.

  • lpdev

    They do mention in the post that the lineup page issues aren’t being overlooked. I think the rep was just trying to illustrate the point that they have been working on good things for the community and just haven’t gotten the lineup thing squared away yet. I’m not sure the weighted poll example should be taken literally.

  • DraftKings_CM

    • DraftKings Representative

    In a different thread on this forum I made the comment, regarding DK’s new experience point feature
    bq.. The XP feature helps DraftKings, not us. I’ll acknowledge that I think the rewards are better than the freerolls – fair.

    In hindsight we see that we made an error in communicating our intent our post here (link, we are sorry for the confusion, please accept our humble apologies. Hopefully this post will help provide clarification. Pats7914 moved the topic to a new thread, therefore we felt it was best to respond here.

    The Lineup Page issues are in fact real, we are sorry if our response lead anyone to assume we were belittling this issue. We have acknowledged the lineup page issues in prior posts, and have expressed that our co-workers are reviewing all of the possible options. DraftKings intends to make the experience better for players who submit multi-entries, and/or participate in a diverse range of contests on a given day. This is not a minor undertaking as some might assume, it is a large engineering task that has resources allocated. The players affected the most by lineup page issue are the most active users on DK, that is a fact that we can probably all agree on. Conversely, the majority of our users are not affected by lineup page issues because our casual customers are less likely to mass multi-enter contests. The majority of our users play on mobile phones, making multi-entry and lineup page experiences less likely. With the advent of mini-MAX contests this means there are more users who are now affected, this helped the Community Team make Lineup Page changes a higher priority. Lineups Page is not being ignored by us. (Related note: Activity is a measurement of contests entered, not dollars spent to enter contests, the most active customers are not necessarily high rollers or pros – they are just active).

    The reimagination of our rewards program is just one component of the rewards and experience platform which uses XP as it’s backbone. Our coworkers started working on the redesign of DK Rewards in 2017, they are a separate team from the group that will be working on Lineup Page issues. What you have witnessed so far is just step one, we have not completed the full rewards system yet. Players can expect to see more improvements as DK will providing new ways to use XP in the future, our vision is not yet fully executed; we

    The questions we shared in the post above was intended to be hypothetical, we see how this can be misconstrued and hope that you accept our sincere apologies for the miscommunication. The Community Team thought this hypothetical question would help explain why XP is more important than some people in this thread assume, alas our intentions misfired. To clarify, the words in the example were never used in an actual survey, it was a hypothetical example that wasn’t meant to be taken literally. We admit that we should have used a better example, we also acknowledge we added additional confusion by following up our hypothetical with an explanation of how we survey users. Our bad, sorry about that. We will choose better examples in the future.

    Cliffs Notes: DK intends to improve the Lineup Page. In the near future we will be able to share more details. Everyone’s voices were heard loud and clear.

    - DraftKings Community Team

  • DraftKings_CM

    • DraftKings Representative

    That seems like a very flawed research study to put any specific known issue against a vague system that may or may not benefit the user such as “Develop a new rewards program that incorporates an experience tracking solution that will someday be used to help retain players”
    Leaving an option really vague and making the claim that it will someday improve everything will win any survey 99% of the time since everyone is going to form their own opinions of what this new system will be and of course fall in love with their dream only to be disappointed when “someday” rolls around and it is nothing like they imagined.

    We explained in our response above that the post in question was intended to be a hypothetical question. It wasn’t actually a survey. Sorry for the confusion.

    For what it’s worth, we agree with you. We have data scientists, analysts, and researchers who perform this task and make sure that survey questions do not add bias to the sample pool.

    sort of tilting to see resources going into an XP system that no sane person should care about.

    The XP leveling system is more important than some players might assume, it is the backbone of our new DK Rewards. Player rewards are designed to encourage casual players to become more active and engaged. In turn, we provide benefits to all players who participate. The net result of increased engagement and activity allows our contest managers to maintain big prize pools. Big prize pools are one of the key motivating factors for contest entry – we need contest entries to assure prize pool guarantees. It’s a chicken or the egg scenario.

    They do mention in the post that the lineup page issues aren’t being overlooked. I think the rep was just trying to illustrate the point that they have been working on good things for the community and just haven’t gotten the lineup thing squared away yet. I’m not sure the weighted poll example should be taken literally.

    Thank you ipdev. You are right, the example wasn’t intended to be taken literally – but we accept the responsibility for providing a post that was unclear. You are also right that the Lineup Page issue is in progress. Thank you for being a voice of reason, and understanding that our intentions were good although we misfired with our explaination.

    BTW, its still mind numbing to me that you can’t filter contests by max entry amount. Seems like the simplest of things to fix, yet here we are.

    DraftKings contests use a standard nomenclature so you can filter for the max entry you wish to find. In the example below we show you how to filter for single entry contests. To find all 20 max contests type 20 Entry. To search for mini-MAX type mini-MAX, and so on.

    - DraftKings Community Team

  • mtdurham

    Glad to hear they are working to resolve this.

    I have decided to severely limit MME until its resolved as its simply costing me too much money and more importantly causing too much frustration.

    I wi sh i was better at the CSV spreadsheet stuff but im not and i cant figure it out jsut from reading. I upload my lineups via CSV but i still have to manually reserve 100 entries them import them 1 by 1. thats annoying enough. but im willing to do it IF i can review my lineups after im done

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