• waiverwire

    We’re looking to hire a Customer Support Associate at DRAFT. If you’re interested, feel free to send me an email at with your resume attached and with a short explanation of why you’re the right person for the job.

    Please note that this position will be based in New York and will not be a remote position.

    What you will do:
    -Customer engagement and support
    -Respond to support issues through email, ticketing system and phone
    -Maintain social media channels (Twitter, Facebook)
    -Communicate with our users; ensure a great experience

    Skills that will be helpful:
    -Ability to understand complex site/app issues
    -Superior writing ability
    -Focus on details
    -Ability to parse customer communications and get at their meaning

    Our ideal candidate is someone who is:
    -Self-motivated and driven to excel
    -Total team player
    -Curious and willing to learn

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