We’re looking to hire a Customer Support Associate at DRAFT. If you’re interested, feel free to send me an email at firstname.lastname@example.org with your resume attached and with a short explanation of why you’re the right person for the job.
Please note that this position will be based in New York and will not be a remote position.
What you will do:
-Customer engagement and support
-Respond to support issues through email, ticketing system and phone
-Maintain social media channels (Twitter, Facebook)
-Communicate with our users; ensure a great experience
Skills that will be helpful:
-Ability to understand complex site/app issues
-Superior writing ability
-Focus on details
-Ability to parse customer communications and get at their meaning
Our ideal candidate is someone who is:
-Self-motivated and driven to excel
-Total team player
-Curious and willing to learn