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  • scsa1998

    It appears that people got refunded for last nights NHL slate that featured a game being cancelled due to bad ice.

  • precator

    I think only on dk because I didn’t get refunded on fanduel. That’s messed up.

  • Aparisi33

    I also filed a complaint with the app DRAFT because all I needed was a point to win and had Jeff skinner…pretty much 3 shots on goal or anything else and I won the night…but since they don’t allow for swaps of open players I got screwed and I’m heated

    Just an update…DRAFT has great customer service as well and continued to make me happy to keep my business

  • scsa1998

    @precator said...

    I think only on dk because I didn’t get refunded on fanduel. That’s messed up.

    So i posted the question on twitter within 2 minutes they reached out to me for my username I may be the first person to be upset over a potential refund.

  • Ross

    Not sure why they would refund anyone. The game was in doubt well before lock.

  • LGBuffalo

    @Ross said...

    Not sure why they would refund anyone. They game was in doubt well before lock.

    Agreed. Plus, I look at it as just one of those things. Cancellations are so rare in hockey, that it’s something you generally don’t really have to worry about. I theoretically, would have cashed both of my line-ups if my CAR players played, but it didn’t happen and we move on.

  • scsa1998

    I’ll post the DM they just sent me. I’m not sure how to react on one hand its free money(I took all my hurricanes out) but on the other hand I’m actually upset that this happened.

    Thank you for your DM! The Carolina Hurricanes and Detroit Red Wings game was postponed due to a cooling issue in the arena. Players will lock at the scheduled start time of their game, regardless of when the delay is announced or whether it is eventually postponed to a later date. A player becomes locked and may not be added or removed once that particular player’s scheduled start time has passed. DraftKings does not issue refunds for the following: GAME CANCELLATIONS, POSTPONEMENTS OR INACTIVE PLAYERS – In the event that a scheduled game is canceled, preempted, or postponed for any reason, no points will be awarded for players in the canceled, preempted, or postponed game or event. We understand these situations are very frustrating, however, as DFS is a game of skill it is the user’s responsibility to keep up to the minute information on any player they have selected for their lineup. We do not typically credit for postponed games. However, we understand that this instance is rare and unforeseen. As you are a highly valued customer, I have credited your account with $4. If you have any questions please don’t hesitate to ask.

  • Aparisi33

    Fanduel also tried to rectify the situation and helped a lot so I appreciate that

  • flip4flop

    Wow, so can I get my money back for games cancelled for MLB after lock? I faded the game because of the news that came out before lock. Had I known I could freeroll I would have put in 150 lineups with a CAR player in each.

  • LGBuffalo

    @flip4flop said...

    Wow, so can I get my money back for games cancelled for MLB after lock? I faded the game because of the news that came out before lock. Had I known I could freeroll I would have put in 150 lineups with a CAR player in each.

    Agreed again. I had no CAR players in my FD lineup and it cashed. I had a few in both of my DK lineups and they didn’t by very little. I would like to think they’d have both cashed if my players played. However, I wasn’t paying attention the news before lock and it cost me. It’s my own fault, and I don’t think either site should really be held accountable because of it.

  • kellykip

    @Ross said...

    Not sure why they would refund anyone. The game was in doubt well before lock.

    I can see both sides of this, but to play devil’s advocate for a second, there are many players who use Dailyfaceoff for updates during the day- to my knowledge, the news about the game possibly being cancelled was never posted there. There are other people who use leftwinglock for updates during the day – the news about the game possibly being cancelled was never posted there either. Dailyfaceoff has a link on their homepage which is named “Latest Fantasy Hockey News” , and leftwinglock has one saying “Fantasy Hockey News”.

    What would ever make a player who works during the day have any reasonable concern that a game played indoors would be cancelled – in December – due to ice issues, when it was never once mentioned on either of the two main sites for updated NHL information during the day?

    If they offered no contest tickets/refunds, I still would have had no problem with it, as I’d merely chalk it up to variance and move on. But I would not say that the possibility of the game not being played was exactly common knowledge, and the ownership percentages on the Carolina players in GPPs last night would bear that out.

  • Ross

    I understand the frustration, but if exceptions are not made in other sports why should they here? It’s a rare and ugly situation and I don’t know if refunds were given or not (I kind of doubt they fully refunded anyone). I totally get why people would be upset and can understand offering a small ticket to their accounts as a nice gesture to keep them happy, but if full refunds are given it essentially becomes a freeroll for them while the people who scrambled to adjust lineups (that they also worked on all day) are stuck with whatever they could throw together at the last minute.

    Dailyfaceoff tweeted this 30 mins before lock: https://twitter.com/DailyFaceoff/status/810990466896396288

  • scsa1998

    @Ross said...

    I understand the frustration, but if exceptions are not made in other sports why should they here? It’s a rare and ugly situation and I don’t know if refunds were given or not (I kind of doubt they fully refunded anyone). I totally get why people would be upset and can understand offering a small ticket to their accounts as a nice gesture to keep them happy, but if full refunds are given it essentially becomes a freeroll for them while the people who scrambled to adjust lineups (that they also worked on all day) are stuck with whatever they could throw together at the last minute.

    Dailyfaceoff tweeted this 30 mins before lock: https://twitter.com/DailyFaceoff/status/810990466896396288

    I got a full refund(I know a whole $4 dollars didn’t even really ask for it) but I would be interested in seeing if any of the mass-entry people got anything back.

  • kellykip

    It would have been nice if Dailyfaceoff had actually put that information on their own site.

    Yeah I agree that there is no solution that is 100% great, but I think my main gripe was people equating it in some way to a baseball rain out which is one of the handicapped elements to a MLB card.

  • scsa1998

    @kellykip said...

    It would have been nice if Dailyfaceoff had actually put that information on their own site.

    Yeah I agree that there is no solution that is 100% great, but I think my main gripe was people equating it in some way to a baseball rain out which is one of the handicapped elements to a MLB card.

    The first rain out people will go back the wet floor during the 76ers game and this game for requesting money back from the DFS sites.

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    @scsa1998 said...

    I got a full refund(I know a whole $4 dollars didn’t even really ask for it) but I would be interested in seeing if any of the mass-entry people got anything back.

    I had a bunch of the guys in that game and although I was aware of the situation from following daily faceoff on Twitter, I was doing something else and couldn’t swap anyone out. I feel like both sites make their rules pretty clear, so I don’t feel entitled to any refund. Plus a lot of people had those players in the tournaments, so it’s not clear if it hurt me more than the field.

  • scsa1998

    @awesemo said...

    I had a bunch of the guys in that game and although I was aware of the situation from following daily faceoff on Twitter, I was doing something else and couldn’t swap anyone out. I feel like both sites make their rules pretty clear, so I don’t feel entitled to any refund. Plus a lot of people had those players in the tournaments, so it’s not clear if it hurt me more than the field.

    I told them I didn’t want the money, I made the decision to swap out players and turned the slate into a 4 game slate and still couldn’t cash.

  • kellykip

    @scsa1998 said...

    The first rain out people will go back the wet floor during the 76ers game and this game for requesting money back from the DFS sites.

    People complain about anything and everything, so that would not surprise me. People bitch about using a player given the night off when it’s announced mid-day, so I’m sure rain outs will cause the same nonsense.

    This is just apples & oranges though – the only thing this event has in common with a MLB rain out is that the game never took place. A player in MLB DFS knows there is a reasonable expectation of cancellations.

    Even though it’s an unusual event, if the sites rules call for it playing out, then I have no problem with them not issuing credits in this one – but completely understand the sites wanting to credit the player in some way if they complain as a good will gesture. Think of the entry credits as a rakeback booster.

  • awesemo

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    @scsa1998 said...

    I told them I didn’t want the money, I made the decision to swap out players and turned the slate into a 4 game slate and still couldn’t cash.

    That’s cool that they contacted you with a refund. I thought it was just people who contacted them via Twitter or email. I didnt hear anything from them.

  • Aparisi33

    You can’t compare MLB to this at all….rain delays are a common occurrence factored into the daily component when an ice issue is not

  • flip4flop

    @Aparisi33 said...

    You can’t compare MLB to this at all….rain delays are a common occurrence factored into the daily component when an ice issue is not

    You absolutely can. You can see the weather before the games and you take the risk of the game getting cancelled and still playing. This issue was also announced before lock so by playing you also take that risk as stated in the terms of service.

    Not seeing the news doesn’t entitle anyone to a refund

    Edit: if the news about the ice issue had been announced after lock I would tend to agree with you.

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    So they refunded people for this, but not when the PHI NBA game was canceled earlier this year? OK, sure.

  • TheTruthIsALie

    @Ross said...

    Dailyfaceoff tweeted this 30 mins before lock: https://twitter.com/DailyFaceoff/status/810990466896396288

    This is “well before lock”?

  • Ross
    @TheTruthIsALie said...

    This is “well before lock”?

    Yes.

  • dude_abides7

    @Ross said...

    Yes.

    No sir…it is not.

    I don’t think the sites can or should do anything here. We all have to take it on the chin. But to take the position that this is ample warning in a sport that never has cancellations is very disingenuous. Come on man…

  • TheTruthIsALie

    Do you have kids? Any other obligations whatsoever? When I read your first post, I was going to respond and ask where you saw the information “well before lock”, thinking you meant at least a few hours.

    Don’t get me wrong—while I got burned because I was heavy on the Hurricanes and the information wasn’t available well before lock (we can agree to disagree on the semantics here), I actually agree with the more general point you’re making (i.e. the sites owe players nothing).

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