I wanted to start a new thread regarding this because it raises a different issue than the previously related thread. You can find the initial thread here:
I have been accused of cheating. Here is the latest email form FD.
“Thank you for your patience.
Please let me know if you have any additional questions.”
I have never done anything REMOTELY close to cheating. I’m sure this was an oversight. I’m sure there were many things that could have flagged my account….and I requested someone contact me via email or phone asap to clear this up. I did however, want to withdraw my funds just in case. I went to my account … and in doing so noticed that they had also removed my pending tickets. (I had a couple tickets for the Sunday Million I won the other night). They were gone. So now they’re kicking me out….not offering me a chance to clear up any suspicions that they may have (which I absolutely 10000% can clear up without any hint of suspicious activity) and STEALING from me to boot.
Please note: this is NOT about the $50, or the money in lost winning from last night…..the money is the money….this is the principle and bad business practices I want to address. Oh, and just in case you had suspicions about my entries and my lineup….here is a link to a cancelled lineup used in every entry….one of the handful of entries they cancelled….
At this point I had to contact an attorney friend of mine…..juuuuust in case it becomes necessary. The LAST thing I EVER want to do. Ugh.
I emailed ‘support’ and asked, no PLEADED, with someone to contact me asap to clear this up. And this was the reply.
“As previously stated, your account has been temporarily reopened in order for you to withdraw the remaining balance.
Please let me know if you have any other questions.”
Huh??? Did you even READ my email, robot support guy?
So I followed up with another request to be contacted…..I said I will gladly take my business elsewhere as it is apparent that you dont want me as a customer. But I am not leaving without my money. So please let me know what is going to happen regarding the tickets you stole from me.
I received this response.
Unfortunately, we won’t be able to credit your account with that money. Your account will remain open for another 24 hours after which point it will be permanently closed.”
I have no idea what to do at this point. I downloaded my history, took screenshots, saved all the correspondence Ive ever had with them….all of which is headed to my buddy attorney’s desk. All they had to do was contact me to clear this up….but this is how they handle it.