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  • appguy

    Hey guys,

    New here. Does anyone have any experience with FantasyAces and their withdrawal times? I requested a $600 payout to PayPal 7 days ago and still have not received it. Their website says 24-48 hours.

    I would assume these smaller sites would have a heavier focus on customer service, which is why I chose FantasyAces (along with the smaller GPP games). Apparently not?

    MOD NOTE: FANTASYDRAFT PULLS OUT OF ACES DEAL, 1/30: In an official statement from FantasyDraft, the company has said “Unfortunately, because of issues identified during our due diligence, we are unable to purchase the assets of Fantasy Aces. We will continue to provide the best possible daily fantasy experience for our users, and are committed as always to putting our Players First.” We’ll post any additional news as it’s confirmed.

    MOD NOTE (Feb 1, 1:53 AM EST): FANTASY ACES HAS FILED FOR BANKRUPTCY Initially reported here.

    MOD NOTE (Feb 13, 8:40 PM EST): HUGE NEWS VIA FANTASY DRAFT, REIMBURSING FANTASY ACES PLAYERS Initially reported here.

  • herberh2

    Even with a pending sale there is no reason to stop player withdrawals. The value in acquiring a userbase is in the users continuing to play on your new platform, that quickly erodes if players can’t get their money. A sale like this would have the terms agreed upon before an announcement, so by not processing withdrawals the value of the userbase is quickly getting diminished without the previously agreed upon sale price reflecting that.

  • somethingfresh

    I am just here to voice displeasure on these bush league sites destroying the industry from the inside if outside pressure wasn’t bad already. And to everybody stop signing up for anyone but FD or DK until real regulation arrives. Didn’t Aces acquire a failing Feud? Now they need to be bought? And it’s funny every time a site goes under they tell you everything is cool until it is too late for you to do anything about it. It’s a cycle of bad businesses that you all keep feeding. Every year some site goes under and people have money frozen and nobody has the tools to fight back without proper regulation. Learn your lesson.

  • mileyvirus

  • theoddsmaker

    @jjwd said...

    Props to killab, let’s hold out some hope, good info.

    Agreed. There are quite a few of us with large balances that we can’t just say “oh well, better just remember to always never leave too much in my account next time”. I am legitimately having to wonder what the hell I’m going to do if the worst case scenario here unfolds. Not only that but tax season coming up is already a pretty traumatic time for a pro dfs player (this of course is something I don’t have an issue with really). I’m also in the middle of a move which is making it very difficult not having a good handle on what $ i even have access to now currently. I’m finding myself checking here, twitter, refreshing the main FA site just begging for an update or glimpse into what direction this is really going to go so I can start making plans on what potential courses of action I/we need to then take.

    I have been on Aces for just under 2 years now, think I actually ended up #3 all-time in wins there. I have made several large withdrawals that have gone through just fine. Never had a single problem with them. I’ve also met a few of their owners and have nothing but nice things to say, I’m still holding out hope this will get resolved..whether it’s another DFS company buying them out or them simply allowing us to WD our funds that were (hopefully) in a segregated account. The radio silence clearly just causes me to worry the longer it goes on so I’m hoping that there is some sort of official update of any kind today because this has been killing me and it’s even spilled over into how I feel about DFS in general. I’ve scaled way back on other sites today since I’ve found it hard to focus on much else, not to mention I’m reconsidering having very much in my accounts on any site after the sheer stress this has caused me so far.

  • jjwd

    @somethingfresh said...

    It’s a cycle of bad businesses that you all keep feeding. Every year some site goes under and people have money frozen and nobody has the tools to fight back without proper regulation. Learn your lesson.

    You’ve got your facts wrong here. Secondly, some people got regular withdrawals from aces with no problem ever. And some people accidentally have too much money on the site. I really don’t understand the guys in this thread saying “I told you so”… a lot of smart sharp players on aces are getting screwed, we’re not all idiots man.

  • somethingfresh

    I’m not saying I told you so…I’m saying STOP SIGNING UP FOR BUSH LEAGUE SITES. This is not the attention we need while DK FD are going to war in courts.

  • theoddsmaker

    @jjwd said...

    You’ve got your facts wrong here. Secondly, some people got regular withdrawals from aces with no problem ever. And some people accidentally have too much money on the site. I really don’t understand the guys in this thread saying “I told you so”… a lot of smart sharp players on aces are getting screwed, we’re not all idiots man.

    Amen. I play quite a high volume on there every night so it’s not like I can have a winning night…WD a lot of that, take 3-5 days to get into my bank account…have 3-4 fairly big losing nights in a row (can happen to anyone)…need to re-load…have a couple big nights…WD….then lose, then need to re-load….

    Moral of the story is when you are doing more high stakes entries sometimes when you have a heater your balance can get away from you. I certainly was on a big enough heater where my account reached a level where I probably should have made a considerable withdrawal considering even the worst losing streak possible probably wouldn’t have bled me dry. Having said that, it shouldn’t be MY fault that they locked the site/funds out of the blue leaving me no chance to do so.

    I was going to trust the process of things being done right after it was known that Draft had bought them out. If it was anything like the Fued/Aces merge I knew first hand everything would be made right. Now that they backed out I really have no idea what’s next and it’s scary for sure. They were likely fairly blind-sided of Draft backing out (less than 24 hours ago) they are scrambling to find another buyer potentially? In that case I would see that as the only positive going radio silent. I just wish they at least came out saying “your funds were all kept in a segregated account and will be fine”. Seems pretty reasonable to at least calm people down that are worried about that if that is in fact the case.

  • theoddsmaker

    @somethingfresh said...

    I’m not saying I told you so…I’m saying STOP SIGNING UP FOR BUSH LEAGUE SITES. This is not the attention we need while DK FD are going to war in courts.

    They aren’t bush league though. There is supposed to be a certain level of regulation now. I mean they are making money off taxes we owe for Christ’s Sake…this isn’t the Wild Wild West anymore. I have never had an issue making large withdrawals on Aces before.

    In reality you NEED to have other sites available especially once FD/DK merge. No competition in an industry where companies make their money via rake it’s absolutely critical to have competition that can keep that at a reasonable rate.

  • JimKronlund

    @theoddsmaker said...

    In reality you NEED to have other sites available especially once FD/DK merge. No competition in an industry where companies make their money via rake it’s absolutely critical to have competition that can keep that at a reasonable rate.

    As I said before the biggest fallout here is the possibility of a monopoly (or a near monopoly) and that is definitely not something that will benefit anyone.
    Of course those with huge rolls frozen is a living nightmare.

  • troveur

    @jjwd said...

    You’ve got your facts wrong here. Secondly, some people got regular withdrawals from aces with no problem ever. And some people accidentally have too much money on the site. I really don’t understand the guys in this thread saying “I told you so”… a lot of smart sharp players on aces are getting screwed, we’re not all idiots man.

    Yep Aces has always been great with withdrawals all last year for me as a Top 20 site player. They were doing cashouts all the way up until the end and luckily for me I did a full balance cashout between the divisional and conference champs NFL round—hit my paypal on 1/21 a few days before all the buyout news.

    Bottom line is they had money to payout right up until the news was ready to break so you guys should stay positive. Hopefully still a good chance to get your $$.

  • somethingfresh

    Look at who owns FD/DK. Look at their partners. That is the pros. These sites are bush league. And I’m all for competition but if the market isn’t even properly regulated and holding companies accountable then monopolies should be the least of your worries.

  • somethingfresh

    And yes every failed site was paying out smoothly up until…. they didn’t anymore.

  • deez1233

    @somethingfresh said...

    I’m not saying I told you so…I’m saying STOP SIGNING UP FOR BUSH LEAGUE SITES. This is not the attention we need while DK FD are going to war in courts.

    I have to echo what others here have said. I have never had a problem with Aces in the two years I played there regularly until the past two weeks. I have made dozens of withdrawals during that time and have had no problem. Customer service had always been top notch. I am furious for the same reasons as everyone else and can’t excuse the fact I have money being held hostage, but for anyone to encourage the player pool to stick to DK/FD because they are the industry leaders is a disservice to everyone.

  • Messiah717

    I just don’t understand how they don’t make an announcement regarding the player money they’re currently holding. Whether they thought they were being bought or not that doesn’t excuse no communication after FantasyDraft negated the deal. The more time that goes by with nothing the worse and worse it becomes.

  • thedude404

    • 2015 FanDuel NBA Playboy Mansion Finalist

    All those players ready to contact the state’s AG, the DOJ, the fbi, the cia and whoever else——you’re shooting yourself in the foot. Why attract unwanted attention to the DFS industry? Sure it sucks not having access to your money (I’m included in this group) but give it at least 48 hours to see what happens.

  • somethingfresh

    Hey I’m furious for you guys too they shouldn’t withhold a single dollar of player balance for even a second ever. But these horror stories have one thing in common which I’m trying to be loud about, it only happens on bush league sites. And the damage it’s doing is pissing me off.

  • theoddsmaker

    @somethingfresh said...

    Hey I’m furious for you guys too they shouldn’t withhold a single dollar of player balance for even a second ever. But these horror stories have one thing in common which I’m trying to be loud about, it only happens on bush league sites. And the damage it’s doing is pissing me off.

    I think all of us will take away a certain level of learning from one’s mistake from all this. We can address that after the fact though. I think right now since we are in the middle of it we need to all have each others back as one community and starts demanding answers on the immediate issue at hand. I will obviously not let my balance get as high as it did here on any other site going forward as a result, period. Being in the unknown phase of not knowing what to do or what is next is pretty stressful, that’s where we are at currently.

  • eperson911

    Am I correct in my understanding that in most states money deposited isn’t legally guaranteed to be paid back out?

  • Messiah717

    The biggest fear would be if things were being run like a Ponzi scheme over there and there isn’t enough funds available to cover mass withdrawals. I’m not saying that’s the case and I would hope not. The point is that the longer there’s quiet the more chance that something not right was going on behind the scenes. And yes there’s also more of a chance that players will go speaking out and reporting this to everyone and their mother. That’s when the bigger avenues like ESPN start reporting on it and boom you have DFS taking head and body shots repeatedly again.

  • somethingfresh

    Odds one thing is you will get your money back, players always do now. Some way or another. Not since the very very early days has a site gone total dbag and stiffed everyone. But I am going to keep beating this drum everytime these sleazy bush league sites who have already gotten salaries paid from rakes go under and people are left grasping. The answer is until we can hold them accountable go with the trusted guys.

  • theoddsmaker

    hope you’re right fresh. and yes, i play heavily on the main sites as well. I still like having the variety of different rosters, prices, scoring systems, players of playing on all of the sites. will just be a bit more cautious is all.

  • BloodGame

    Very disheartening for DFS in general

  • somethingfresh

    And the sick thing is, they do have your money in a segregated account (I’m fairly certain not totally). They could send you all checks today and it’s over. But they are trying to make one last deal! You are literally waiting for them to take care of themselves one last time. It’s just disgusting

  • stlcardinals84

    Leading RG Analyst

    • 354

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    • 2018 DraftKings FBWC Finalist

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    Here is their most recent unaudited financial records as of 9/30/16

    http://sedar.com/GetFile.do?lang=EN&docClass=5&issuerNo=00011079&issuerType=03&projectNo=02560418&docId=4022749

  • kaetorade

    • 2013 DraftStreet DSBBC Finalist

    @theoddsmaker said...

    Amen. I play quite a high volume on there every night so it’s not like I can have a winning night…WD a lot of that, take 3-5 days to get into my bank account…have 3-4 fairly big losing nights in a row (can happen to anyone)…need to re-load…have a couple big nights…WD….then lose, then need to re-load….

    Moral of the story is when you are doing more high stakes entries sometimes when you have a heater your balance can get away from you

    I actually went through this with Fantasy Feud. I often heard whispers that the end was near and quite frankly, you can gauge quite a bit by just observing traffic and game offerings(bogo is a bad, bad sign) on any given site. For those reasons above, despite a very healthy relationship with the guys in charge, I withdrew quite often and rarely had a balance to cover more than three consecutive losing days. I realize that none of this helps those who have funds being held up by Aces, but moving forward, it’s definitely something to consider and you owe it to yourself to error on the side of caution.

    Fwiw, being ‘nice’ and a ‘good guy’ is the bare minimum that should be expected when you are conducting business. Hopefully, there’s a satisfactory resolution for those involved. Good luck to you guys.

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