On Sunday 4/19 draftkings ran a 3 game rocket league slate.
The 3 matches were:
Team Renewed vs Pera – Best of 5
True Neutral vs eRa Eternity – Best of 5
Ellevens Esports vs Avidity Esports – Best of 7
Draftkings clearly did not realize that the Ellevens vs Avidity match was in fact a best of 7 and not a best of 5 like the other 2, as they included them within the same slate with no mention in the rules as to how the scoring would work for matches of different maximum length aside from a statement in the GLA section that read that GLA was to:
“…ensure that players and teams winning their matches early are not penalized and all players across different matches in a Game Set are valued at equal personal performances.”
Absent anything else in the rules, that seems pretty clear to me that all 3 series should’ve been normalized to 7 games (or down to 5 if they wanted to take points away instead of add them). Instead Draftkings normalized the first 2 series to 5 games and the EE vs AVD series to 7 game.
Of course, every single winning lineup was a stack from that EE vs AVD game as all the players from that game had 40% more games, and thus way more points. This is utterly unacceptable by DK and undoubtedly changed tens of thousands of dollars worth of outcomes.
When I emailed their support, they basically beat around the bush in saying that they made a mistake by putting different series lengths on the same slate, but that they were standing by their scoring, despite the what the GLA section of the rules say and did not point to any specific rule that supported their decision.
They then offered to refund me my entry fee. However, I am 90% sure I would have cashed had the scoring followed their own stated rules and normalized all 3 series. Plus, I had to inquire before they offered to refund me the entry. They clearly knew there was an issue as they didn’t finalize the slate until Monday (4/20) evening, over 24 hours after games had finished, yet they decided not to be proactive about their response. I would recommend anybody who lost money in the Sunday rocket league slate contact DK support immediately.
I love that DK has branched out into esports, but the way they scored the slate and then handled the aftermath of this situation is frankly unacceptable.