INDUSTRY FORUM

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  • RostersGabe

    Rosters.com CEO

    RG community,

    I wanted to take a minute and introduce you all to Rosters and tell you a bit about us.

    Rosters is a well funded and stable company, operating as part of the iTEAM Network. You may remember that iTEAM made good on the balances of the customers who lost their money when FantasyUp shut down. We have 19 employees in our Las Vegas and Florida offices including experienced staff in Engineering, Finance, Operations and Customer Service.

    I come from an 18 year history in brick and mortar casinos. I started out as a Craps Dealer and eventually became Chief Operating Officer of the world’s third largest casino. And I run Rosters just like I used to run the casinos. We provide great customer service, we make sure our customer’s money is safe and we make sure they have fun.

    DFS is a tough business and we’re in it for the long haul. We hope that you’ll give us a chance to earn your business. We’ve raised more than $5 Million to date and more than half of that came from me personally. Like I said, we’re in this for the long haul.

    Last week we started our partnership with RotoGrinders and the members of the RG community gave us some great feedback on our site. You said that you wanted to be able to play on mobile devices, so we enhanced the site to make it mobile responsive. That will be available today. (we also have a native app Rosters available in the Apple App store)

    We have some exciting promotions going on this week, including deposit bonuses, a Money Back Guarantee Tournament on Thursday, and a FreeRoll on Friday where you’ll be playing against poker great Phil Ivey.

    We know that we still have a lot of areas where we can improve and I’m excited to learn from the RG community. So myself and David Williams will be active in this thread. Im excited to hear your feedback here and keep you up to date on the new things we’re working on.

    Or you can reach out to us directly. You can reach me at gabehunterton@rosters.com. David Williams is our Affiliate Liaison and can be reached at david@rosters.com. Mark is our Head of Operations and can be reached at mark@rosters.com. And Josh, our Head of Customer Service, can be reached at josh@rosters.com.

    I’m serious about this, we want to hear from you. Your feedback is going to help us deliver a better experience.

    Have a great day.

    Gabe Hunterton
    CEO Rosters.com
    CEO iTEAM Network

  • dwrosters

    Rosters.com Rep

    @rddsteve said...

    I looked a couple hours ago and it was showing as being paid out and account balance updated, but now its back to saying the contest is still going. Not sure what is going on.

    There was a minor scoring discrepancy that we are fixing and rerunning payouts to ensure that everyone has the correct placement in their tournaments. You should see your prizes by the early afternoon. I apologize for any inconvenience but we want to ensure the integrity of our final standings.

    .@akarkennny

  • akarkennny

    @dwrosters said...

    The guarantee applies to the individual payouts. I have confirmed that this is standard within the industry and how the other big 2 sites handle this situation should it occur.

    .@OsRitmos In the instance you described that site would only pay out the guaranteed 1st place prize to the sole entrant. This is the industry standard (although it does not occur often so it is not commonly seen)

    .@GrindUnumb

    Hi, when do you think you will payout for week 1 contests?

    EDIT: Have received the week 1 payouts + the $25 for having 4 entries. Thanks!

  • petey28

    Why is the site giving me an error all day?

  • dwrosters

    Rosters.com Rep

    @petey28 said...

    Why is the site giving me an error all day?

    We have been installing some upgrades and system changes to better handle the increased user load from this weekend and give you a better experience.

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