INDUSTRY FORUM

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  • RostersGabe

    Rosters.com CEO

    RG community,

    I wanted to take a minute and introduce you all to Rosters and tell you a bit about us.

    Rosters is a well funded and stable company, operating as part of the iTEAM Network. You may remember that iTEAM made good on the balances of the customers who lost their money when FantasyUp shut down. We have 19 employees in our Las Vegas and Florida offices including experienced staff in Engineering, Finance, Operations and Customer Service.

    I come from an 18 year history in brick and mortar casinos. I started out as a Craps Dealer and eventually became Chief Operating Officer of the world’s third largest casino. And I run Rosters just like I used to run the casinos. We provide great customer service, we make sure our customer’s money is safe and we make sure they have fun.

    DFS is a tough business and we’re in it for the long haul. We hope that you’ll give us a chance to earn your business. We’ve raised more than $5 Million to date and more than half of that came from me personally. Like I said, we’re in this for the long haul.

    Last week we started our partnership with RotoGrinders and the members of the RG community gave us some great feedback on our site. You said that you wanted to be able to play on mobile devices, so we enhanced the site to make it mobile responsive. That will be available today. (we also have a native app Rosters available in the Apple App store)

    We have some exciting promotions going on this week, including deposit bonuses, a Money Back Guarantee Tournament on Thursday, and a FreeRoll on Friday where you’ll be playing against poker great Phil Ivey.

    We know that we still have a lot of areas where we can improve and I’m excited to learn from the RG community. So myself and David Williams will be active in this thread. Im excited to hear your feedback here and keep you up to date on the new things we’re working on.

    Or you can reach out to us directly. You can reach me at gabehunterton@rosters.com. David Williams is our Affiliate Liaison and can be reached at david@rosters.com. Mark is our Head of Operations and can be reached at mark@rosters.com. And Josh, our Head of Customer Service, can be reached at josh@rosters.com.

    I’m serious about this, we want to hear from you. Your feedback is going to help us deliver a better experience.

    Have a great day.

    Gabe Hunterton
    CEO Rosters.com
    CEO iTEAM Network

  • bcalarco12

    I signed up through the Rotogrinders link sent to my email last night and deposited $10 this morning, and my balance is still showing as $10. When should I be credited with the $20 instant match bonus?

  • DarkLions

    I’m set to deposit my $10 now, just waiting for the link to the contest and my bonus. :)

  • BloodGame

    @Jonan said...

    I know there were some questions about existing Rosters players participating in tonight’s contest, even if they didn’t sign up through a RotoGrinders link.

    We’ve gone ahead and opened up tonight’s ‘Win or get your money back’ contest to all Grinders members. (Tomorrow’s “Beat Phil Ivey Freeroll” will remain exclusive for folks who signed up and deposited through one of our links.)

    I’ve updated the OP accordingly.

    If you haven’t already, click here to create your Rosters account, but then click here to enter tonight’s ‘Win or get your money back’ contest, accessible through this link only.

    Link to enter tonight’s contest takes me to a blank page

  • Aceplayer1983

    Was finally able to download it on my phone and get in. I put in a support email here and rosters. I think I’m good here though. I think its all on Rosters side now though.

  • DarkLions

    I’m showing the word (Cancelled) with my recent $10 deposit attempt. Any idea as to what happened here.?Everything seemed to go through fine.

  • DarkLions

    Wow this is no good. I just had to call their support staff and they’re telling me it will take them 24 Hours to get back to me. So I guess I won’t be able to participate in this contest today. Not sure why my deposit didn’t go through.

  • theleafnode

    To clarify my issue:

    I registered for Rosters last week through a RG link, but did not make a deposit. I made a deposit this morning using a credit card, and all seemed fine until I got an email from Go.PayToo to verify my deposit. It asked for a signature, which I gave. Everything seemed legit even though I’ve never seen deposits done this way before. After a short time, I got an email saying my signature was rejected. I repeated the processes two more times and received the same error.

    Not sure how to proceed at this point.

  • DarkLions

    Yea this has been a not so good day here. I signed up through the link here to Rosters, then attempted to deposit $10 with promo code, it took me through some weird verification phase, which completed, and it looked like my deposit went through, but the status shows now as cancelled. So I call your support staff and they take my information and tell me it will be 24 Hours before someone gets back to me, because you’re closed. I’ll just play on FD tonight, until this is straightened out. I was really looking forward to the incentives and tonight’s contest. Not sure what the problem is here.

  • OToti84

    Was wondering if anybody has been able to join any games on rosters yet. When I log in it doesn’t show any games I can join?

  • Benny27

    Just tried to make a deposit and it had some issues verifying me. After entering more info it said processing. Now when i look it shows the deposit was cancelled. Anything i can do? I am in Canada

    Wish i would have read this thread before i wasted time on a deposit….Why is there no response to these deposit issues????

  • feekdogg

    @Benny27 said...

    Just tried to make a deposit and it had some issues verifying me. After entering more info it said processing. Now when i look it shows the deposit was cancelled. Anything i can do? I am in Canada

    Wish i would have read this thread before i wasted time on a deposit….Why is there no response to these deposit issues????

    I finally got an email from them. I had to deposit through PayPal and use my Visa as the payment method on PayPal. Now I have $10 in my account, but I don’t see any games for me to join. The $20 Deposit Bonus is irrelevant if there’s no games to play.

  • Benny27

    @feekdogg said...

    I finally got an email from them. I had to deposit through PayPal and use my Visa as the payment method on PayPal. Now I have $10 in my account, but I don’t see any games for me to join. The $20 Deposit Bonus is irrelevant if there’s no games to play.

    Thanks. I am not going to bother then until they’ve got all this figured out…

  • bleedgreennb

    Yeah. Seeing no conests on Rosters.com. This is a joke.

  • Benny27

    In case some here is not looking at the other Rosters thread.

    [quote]The actual application of the bonus being deposited in the account is currently done manually. We need to check the account information against the deposit information to protect against identity theft. Instant is used to differentiate it from a drip bonus. I totally understand that it is not instant in time upon a deposit and that can cause some confusion.[/quote]

  • bcalarco12

    @bleedgreennb said...

    Yeah. Seeing no conests on Rosters.com. This is a joke.

    I had this problem last night using Internet Explorer, but then I saw contests using Chrome. I can currently see contests on the app.

  • dwrosters

    Rosters.com Rep

    Guys,

    I apologize for the slow response in this forum. We are aware that there is an issue with our payment processor today. We currently recommend using PayPal as your deposit method as users are having success with that today. Credit card success is spotty. We are working with our processor right now and hoping to get that fixed shortly.

    In regards to not seeing games. It appears that we are having an issue with Internet Explorer. Our dev team is on top of this right now and it should be resolved shortly. Please try Chrome, Firefox or Safari in the meantime.

    If you are still having issues after trying this please send me an email david@rosters.com so I can personally troubleshoot your issue and get you playing.

    . @bleedgreennb

    . @Benny27

    . @feekdogg

    . @OToti84

    . @Bloodgame

  • Benny27

    @dwrosters said...

    Guys,

    I apologize for the slow response in this forum. We are aware that there is an issue with our payment processor today. We currently recommend using PayPal as your deposit method as users are having success with that today. Credit card success is spotty. We are working with our processor right now and hoping to get that fixed shortly.

    In regards to not seeing games. It appears that we are having an issue with Internet Explorer. Our dev team is on top of this right now and it should be resolved shortly. Please try Chrome, Firefox or Safari in the meantime.

    If you are still having issues after trying this please send me an email david@rosters.com so I can personally troubleshoot your issue and get you playing.

    . @bleedgreennb

    . @Benny27

    . @feekdogg

    . @OToti84

    . @Bloodgame

    Sent you an email

  • rddsteve

    I’m using Firefox and still cannot see any contests in the lobby. I was able to enter the Rotogrinders contest through the direct link, but after submitting my lineup, I cannot even view/edit it or see it as an upcoming entry…I’m assuming its there as it debited the money from my Balance. I also had deposit issues as well before all of this…it definitely needs to be easier to deposit and enter lineups and play if you expect to attract people to use this site at all.

  • wolfer

    So if we can’t sign up as we still have fantasyup accounts, we cant get any of the RG incentives?

  • theleafnode

    Email sent.

  • Vanco

    ANybody see a way to cancel a deposit that is stuck on ‘Pending’?

  • Bay101

    Same. Screw this. Give back my deposit Waiting 10 hrs for my deposit to go through. Got email for tonight’s tourney. Spent an hour making lineup. Then says no money in acct. ugg

  • Cal

    RG CoFounder & Admin

    • 575

      RG Overall Ranking

    • $1M Prize Winner

    • x4

      2015 DraftKings FFWC Finalist

    @Bay101 said...

    Same. Screw this. Give back my deposit Waiting 10 hrs for my deposit to go through. Got email for tonight’s tourney. Spent an hour making lineup. Then says no money in acct. ugg

    Sorry for the frustrations Bay and Vanco. I just spoke with Gabe, who is looking into the CC issues. He says they are having a 30% success rate and he’s diving into the issues. He says Paypal is working fine. If you have a Paypal account you can use your CC through that Paypal account.

    Vanco, just email support if @dwrosters doesn’t get back to you here.

  • bjschram

    Depositing went ok for me. Got my bonus after emailing support and waiting. But then I played a 5$ early gpp, and took third place. The contest closed and no money has been credited to my account.

    Definitely not going to stick around and play if they cant even get winnings credited to accounts automatically

  • Steph1130

    Deposited before reading the forum. Add me to the stuck pending pile.

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