INDUSTRY FORUM

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  • Sharpljp

    Has anyone else had verification issues today? This really worries me. I have a lot of money in my account. This morning when I went to FD, I saw the new alert on the home screen saying I need to verify who I am. Entered all of my information which I know for a fact to be correct. I contacted customer service and am waiting for a response but this scares me. I’m looking to pull my money out and right now, it’s not going anywhere. Has anyone else had this happen today?

  • emac

    There is a good chance that they are re-verifying the majority of their accounts to fall in line with new internal control and/or documentation guidelines that have been recently implemented. I received the same email too this morning.

    I for one am glad that these measures are in place, how frustrating would it be if you found out they gave someone else your money because there was an identification error?

  • slohaylee

    @emac said...

    There is a good chance that they are re-verifying the majority of their accounts to fall in line with new internal control and/or documentation guidelines that have been recently implemented. I received the same email too this morning.

    I for one am glad that these measures are in place, how frustrating would it be if you found out they gave someone else your money because there was an identification error?

    I can imagine it would only be slightly less frustrating than them cancelling winning active entries and never giving the money to anyone at all, which is apparently what happened in Nevada since FD has never refunded the actual entry fees and tickets to those said contests and has not responded to ANY emails for clarification on where the funds are.

    Maybe one of you RG guys can talk to somebody for us nevada guys? I was an FD incentives member and likely made a few bucks for RG maybe yall could pay back the favor by helping me get my money back from this absentee company?

  • dp47

    • 2012 RotoGrinders TPOY Champion

    • 2012 FanDuel WFFC Finalist

    • 2013 FanDuel WFBC Finalist

    • 2013 FanDuel NFL Playboy Mansion Finalist

    They probably just want your info so they can send you a card on your birthday.

  • bowens1984

    • 965

      RG Overall Ranking

    • 2014 StarStreet MLB Playboy Mansion Finalist

    • RG Season Champion: NBA

    Having same issues, I went through their steps to verify and they said they were unable to verify, which is an issue on their end. Now my account and money is frozen. Is that even legal? How was I allowed to enter the contests but then cant withdrawl the winnings?

  • yeghawkfan

    Same issue here. Wasn’t looking to withdraw, not but was hoping to play today.

  • Traplord

    @bowens1984 said...

    Having same issues, I went through their steps to verify and they said they were unable to verify, which is an issue on their end. Now my account and money is frozen. Is that even legal? How was I allowed to enter the contests but then cant withdrawl the winnings?

    They replied back and like someone else said, they want a pic of my id.. Whatever tho guess I don’t have a choice

  • btwice80

    Fortunately I was immediately verified. I would have a hard time not going ballistic if they had frozen my account for any length of time today or any day with semi-full or more slate of games. Too much at risk to be locked out of my account.

  • gobluetjg91

    Are you guys withdrawing any money left on the site that you aren’t playing with, just to be safe? Everyone says the money won’t be frozen, but how do we know that for sure?

  • bowens1984

    • 965

      RG Overall Ranking

    • 2014 StarStreet MLB Playboy Mansion Finalist

    • RG Season Champion: NBA

    The fact that they froze my money raises some serious questions about playing on Fanduel

  • winsome

    @emac said...

    There is a good chance that they are re-verifying the majority of their accounts to fall in line with new internal control and/or documentation guidelines that have been recently implemented. I received the same email too this morning.

    I for one am glad that these measures are in place, how frustrating would it be if you found out they gave someone else your money because there was an identification error?

    Makes no sense to have to “re verify” something that has previously been verified especially since legal tax documents were filed as a result of the initial verification. Probably not a big deal but once again these clueless clowns fail to anticipate the need for an explanation from their customers. I have no clue how their investors haven’t demanded new leadership to try to right the ship. These dudes have shown their lack of ability far and away beyond anything I’ve seen in recent years. Took a couple of unicorns to the verge of extinction in less than 6 months.

  • gobluetjg91

    Should everyone panic?

  • Blinders

    A little transparency from FD would be nice here. It says that they are doing the verification because “it is the rules”. Seems strange as I have been playing there since the beginning and it was never required until today. Were the “rules” recently changed? Are they going to require a SS# for all new user’s going forward? That will probably hurt sign-ups. I did not have a problem with the verification, just would like to know why this is now required.

  • mannmicj

    I re-verified today, it didn’t go through the first time for whatever reason. I tried it again immediately and it worked fine. All is well.

  • Yannick8

    I tried to re-verify my account this morning. I entered all my information but their system said it couldn’t verify my postal code. After three failed attempts, my account is now blocked and i have to send them a copy of my driver’s licence or passport and a photo of my face. I’m pretty sure i already sent them a copy of my driver’s licence a few years ago to complete a withdrawal but i guess they lost it.

  • Hyak420

    @gobluetjg91 said...

    Are you guys withdrawing any money left on the site that you aren’t playing with, just to be safe? Everyone says the money won’t be frozen, but how do we know that for sure?

    I did today, just left a good bankroll to play with and I think I’ll be doing that every week until this all gets sorted out.

  • Trollowitz

    Do you really think that if everyone demanded their money tonight that these companies could come up with it all?

  • crazyboytroy

    @Trollowitz said...

    Do you really think that if everyone demanded their money tonight that these companies could come up with it all?

    Yes. They stated that several times. This is not poker website, also it has been verified already that they can.

    Company is designed to collect fee and the pool money goes elsewhere and not touched by them.

  • FantasyQB

    I’m in Canada and same issue. Request came with no explanation and sounded like an order, which is poor communication. There was not a single word about locking withdrawals.

    Reading the Nevada and poker stories above does not inspire confidence. Time to consider switching to Canadian-based sites away from the politics being played with DFS south of the border.

  • DougFunny

    they wanted a scan of my drivers license i sent them it then they quickly unlocked my account

  • Timkolnitys

    How long did it take before they responded to the initial support request?

    I’m locked out and going on 24 hours. All I’ve seen is an automated response about verification

  • bowens1984

    • 965

      RG Overall Ranking

    • 2014 StarStreet MLB Playboy Mansion Finalist

    • RG Season Champion: NBA

    Its been 9 hours, I have now filled out their original form which had my address, full name, birthday, and social security number plus I have also sent a photo of my drivers license and another photo of me. My funds are still frozen. I have been playing on their site for 5 years.

    I hate Fanduel, absolutely awful customer service.

  • emac

    @winsome said...

    Makes no sense to have to “re verify” something that has previously been verified especially since legal tax documents were filed as a result of the initial verification. Probably not a big deal but once again these clueless clowns fail to anticipate the need for an explanation from their customers. I have no clue how their investors haven’t demanded new leadership to try to right the ship. These dudes have shown their lack of ability far and away beyond anything I’ve seen in recent years. Took a couple of unicorns to the verge of extinction in less than 6 months.

    Unfortunately, subpar communication does seem to be their calling card.

  • bowens1984

    • 965

      RG Overall Ranking

    • 2014 StarStreet MLB Playboy Mansion Finalist

    • RG Season Champion: NBA

    They finally sent something that said sorry for the delay but your account is now valid, as if it was no big deal that they froze my funds. Their customer service is so bad, I took out all my money.

  • DeweyFinn

    I just made a couple of attempts to verify my information on the FanDuel website, but it wouldn’t verify. Now I have been locked out. I’ve submitted a support ticket. Up until today, I have been a strong FanDuel supporter. However, after what I just experience, and reading other comments from you guys with the same issues, I am extremely disappointed and feel like that I should take my money and walk away from these guys.

  • thechukler

    My account was frozen 25 mins prior to lineup lock tonight. I had NO idea why. I emailed support…was told they are looking into it. I emailed again demanding answers….was then sent a canned reply about verification and sent a link. I went through the verification process. In the meantime ALL MY ENTRIES were cancelled without notice. And I was given no opportunity to rectify this in time. I still cant access my account or funds.

    The lineup I exported to 100% of the entries that were cancelled without notice or reason…finished with 336.20

    They not only froze my account and my money….and subsequently ignored me….but they cancelled 100% of my entries that all cashed. Costing me my entire night’s worth on winnings. This is my livelihood they’re messing with, and they do as they please without ANY sort or notification or attempt to contact me first.

    Ive been playing on fanduel for FOUR YEARS with no issues, but tonight is the night they need to freeze me out AT LINEUP LOCK…with NO explanation?? (Fanduel has since ignored all my requests for answers or explanation.)

    I have never dealt with such incompetence within a major company. Their “support” is a joke. They seem to fumble around as they walk on egg shells looking over their collective shoulders. I’m a CUSTOMER not an AG.

    Freezing my account is one thing. Freezing my funds is a whole other issue…and gives me pause to every play there again. But not only this…they did so without ANY attempts to contact me first. They have everything but my DNA sample on file….CALL ME, EMAIL ME…SOMEthing. Don’t just freeze me out and ignore me.

    Good business practices, Fanduel. Great way to represent yourself under the microscope of scrutiny you’re under right now.

    Am I a little extra heated bc they not only froze my money, but cost me more money on top? Hell yes I am!

    I will certainly give them the chance to make things right tomorrow. And should they find the way to do so…I will update this post and advocate for them accordingly. But the way they handled this situation in my instance is utterly unacceptable. I really hope they make this right…bc I’m certainly withdrawing all funds and suggested others do the same if they fail to do so.

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