MAIN FORUM

Comments

  • krot

    I have lived in both WV and PA throughout the past year since online sportsbooks have become widely available. I’ve tried every site from DK, FD, Rivers, and Fox bet. None of the sites are able to verify my identity. I have checked over my information countless times and am sure that I am entering it correct. Is there any reason these sites are unable to verify me and allow me to use the sportsbooks? I am able to play DK and FD normally but am denied access to the sportsbooks even though I am of age and in proper locations. I have even uploaded pictures of bank statements and drivers license.

  • DraftKings_CM

    • DraftKings Representative

    @krot said...

    I have lived in both WV and PA throughout the past year since online sportsbooks have become widely available. I’ve tried every site from DK, FD, Rivers, and Fox bet. None of the sites are able to verify my identity. I have checked over my information countless times and am sure that I am entering it correct. Is there any reason these sites are unable to verify me and allow me to use the sportsbooks? I am able to play DK and FD normally but am denied access to the sportsbooks even though I am of age and in proper locations. I have even uploaded pictures of bank statements and drivers license.

    Hi krot –

    We cannot discuss the details of anyone’s personal account details in a public setting, but we can talk about in a very vague manner what could be the cause of your situation.

    1. Have you contacted our support team at sportsbook@draftkings.com to discuss the details of your experience and to ask for guidance on how to solve the problem?

    2. Your statement “None of the sites are able to verify my identity.” appears to be an important clue. Does the name and address on your ID match your name and address precisely in credit reporting services?

    3. When you applied for your bank account, did you have any problems? Are you using the same identity as you used for your bank?

    4. If you do not have a credit history, it may not be easy to verify your identity – a requirement due to numerous laws and regulations. If that is the case please email us so we are informed, while you work to establish a credit history. This is a rare situation, but it has been known to happen for people who are younger / live off the grid.

    We understand that your experience has been frustrating, however what you encountered helps to explain how tightly regulated and accountable the online sportsbetting industry is. We see this as a long term positive, albeit there could be some outlier situations that cannot be easily solved even though your intentions are good.

    We hope this response helps, let us know if you have any additional questions by emailing our support team.

    Let it Reign!

    - DraftKings Community Team

  • X Unread Thread
  • X Thread with New Replies*
  • *Jumps to your first unread reply

Use our links to sign up and deposit on sites listed in this thread to get these bonuses:

  • FanDuel

    Get 1-month of RotoGrinders Premium for FREE (a ~$40value) by signing up through one of our links!

    Learn More
  • DraftKings

    Sign up for DraftKings using a RotoGrinders link & receive our DraftKings Premium content FREE for 1 month. That’s a ~$40 value! No DraftKings promo code necessary!

    Learn More
  • FantasyDraft

    FantasyDraft strives to put players first, with a mission to “provide a fun and fair experience for all.” To this end, the site has a well-built, easy-to-use interface and a the first of its kind in offering “Rake-Free” fantasy contests.

    Learn More

Subforum Index

RotoGrinders.com is the home of the daily fantasy sports community. Our content, rankings, member blogs, promotions and forum discussion all cater to the players that like to create a new fantasy team every day of the week. Our goal is to help all of our members make more money playing daily fantasy sports!

Bet with your head, not over it!
Gambling Problem? Call 1-800-Gambler