Not directly DFS-related, but I felt like I should warn anyone who lives in a state where online sportsbooks / casinos are legal. DraftKings Sportsbook and FanDuel Sportsbook / BetFair Casino are both outstanding offerings with support staffs that nearly always try to do the right thing for the customer (e.g. when they have a bug or a site outage that impacts customers).
Yahoo’s partner (BetMGM), on the other hand, is a train wreck by comparison. On numerous occasions over the past few months they have had outages/bugs that caused a promo to not pay out as stated and also are notorious for sneaky hidden terms & conditions buried in fine print aimed at tricking customers. The latest example is a 50% deposit match in which the promo clearly states “This bonus holds a 25x wagering requirement” without any mention of the deposited funds being restricted as well, but it turns out that they are. And the other night I won a poker tournament ticket that was supposed to expire in 24 hours. It mysteriously disappeared long before the deadline and their support staff just apologized and refused to issue a new ticket.
Without exception, whenever you reach out to BetMGM support they always apologize and tell you that there’s nothing that they can do (if you’re lucky enough to actually get a response at all). When I see other people posting grievances like this against a DFS / Sportsbook site I am often skeptical and assume that the individual mis-read some terms etc. But I have experienced this type of situation with BetMGM so many times (and have heard the same story from other users) that it’s pretty clear they fall somewhere between a dysfunctional organization and a full-on scam, in my opinion.
Be warned before you open an account and deposit any money!