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  • circadudexl

    5 days ago in the midst of enjoying some baseball, I went to check my scores and I was logged out of the app. It said I requested to be excluded, I did not ever request this. I sent a support ticket to FanDuel. After two days of hearing nothing I called the customer service and left another message there. Still nothing. Now it says my password has been entered too many times wrong and I need to reset it. I’ve clicked the reset link about 6 times over the course of the last two days. Still nothing from FanDuel……anyone ever have this problem? I’m pretty sure my lineup that night had 10 homeruns in it as well 😂

  • Supersharpie

    @circadudexl said...

    5 days ago in the midst of enjoying some baseball, I went to check my scores and I was logged out of the app. It said I requested to be excluded, I did not ever request this. I sent a support ticket to FanDuel. After two days of hearing nothing I called the customer service and left another message there. Still nothing. Now it says my password has been entered too many times wrong and I need to reset it. I’ve clicked the reset link about 6 times over the course of the last two days. Still nothing from FanDuel……anyone ever have this problem? I’m pretty sure my lineup that night had 10 homeruns in it as well 😂

    Are you married? Perhaps your wife logged in and excluded you.

    Otherwise, perhaps your account has been hacked.

  • circadudexl

    No I am not married haha, even if it was hacked why hasn’t anyone from FanDuel responded? They usually do the same day every time

  • hcassidy

    @circadudexl said...

    No I am not married haha, even if it was hacked why hasn’t anyone from FanDuel responded? They usually do the same day every time

    Because if you were hacked most times they will leave all your account information the same except your email and password.

  • sjupoker

    Happened to me on another site and never got access again.

  • Cjm1119

    Pull up the website on your phone or computer and click on the chat option. I had the same issue regarding them responding. Using the chat sped everything up and miraculously received answers. It’s funny I’m dealing withal a similar issue myself. Last year I took a year long exclusion from Fanduel and Draftkings as I had big events taking place that year. Come to find out DK blocked/excluded me for 5 years. I’ve seen numerous emails and they won’t do anything for me as they continue to say I did it when I didn’t. I’m a very avid player. Over 200k in winnings yet I can’t get back on….

  • dolphinkick182

    I found they respond really quick on twitter @FanDuel_Support.

  • circadudexl

    Wow sorry to hear that. Sorry for delayed response. I just saw this, I was finally granted access to my account and guess what? My final lineup that had 10 homeruns is gone! Can’t find it anywhere. This site is a joke. If by any chance you have the link to the main 3-5 dollar tourney for mlb on 8/5 could you send it. Thanks

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