INDUSTRY FORUM

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  • MRCOOKONUTS

    Customer support via email or chat unavailable,and site since yesterday experiencing technical issues.
    It would have been nice for management to have posted a message here.

  • selorogacevo

    @MRCOOKONUTS said...

    Customer support via email or chat unavailable,and site since yesterday experiencing technical issues.
    It would have been nice for management to have posted a message here.

    It seems all the sites experience issues from time to time
    No Rake (no contest fees) at Fantasy Draft is still by far the best deal for players

    I am sure DK will fix what ever issues are there

  • DraftKings_CM

    • DraftKings Representative

    We did. You can find it here: https://rotogrinders.com/threads/draftkings-community-what-would-you-like-to-know-2498166?page=81#reply-3122896

    Last night there was an issue where the DraftKings Android app experienced crashes when viewing recent entries, while the iOS app and web experience appeared to show recent entries as undrafted.

    The problem has already been solved as of early this morning, and it has been addressed using our support channel at support@draftkings.com as well as information provided on our dk_assist twitter channel which we use for customer support announcements. Anytime you have a problem, the optimal solution is to email us at support@draftkings.com. We ask everyone to please be patient however, as we do have a large backlog of customer support tickets waiting to be addressed – this is the start of the NFL season, the busiest time of the year.

    - DraftKings Community Team

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