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  • aka_the_goat

    So last night I was playing in the $300 buy in tournament on DK as I do often and was doing pretty well as the night was winding down. I fell asleep though before the last games were over. I woke up about 1 A.M. to a notification on my phone saying I had won $600. I thought, fantastic! and rolled back over and went back to sleep. This morning when I woke up I again saw the notification and then opened up the app where I was greeted by two more congratulatory notifications again exclaiming I had won $600 before I actually could even get to my recent contest page where I found out I had finished just out of the money… OK?? So I email the VIP guy who claims to be looking out for our best interest who says he’s sorry, it’s totally DK’s fault but they won’t be honoring that or giving any tickets in that amount. I just think that is wrong. I get that I didn’t win the contest but you told me I did and as a company you honor your commitments, period. I have made lots of mistakes in price quotes and other things with my customers but when it’s my fault we honor what we told that customer. I just think it’s wrong. I’m contemplating even sending some letters to my AG as I think this is the type of thing these companies are doing that needs some legal intervention. If someone wakes up to a notification from an enterprise saying congrats you won x amount of money then that person should receive x amount of money. Otherwise, I think it can be argued that this is a tactic DK uses to illegally lure customers back in with false promises.

  • Russthabus26

    @hambazaza said...

    I got an email in my gmail account telling me I inherited $30M from a long lost prince uncle in Uzbekibekistanstan. When I emailed him back I gave him my bank account info and before I knew it they cleaned my bank account. I emailed google for not blocking the email and wanted them to honor the 30 million dollars that was promised to me on the email that was sent through THEIR system and made it through THEIR filters, but they wouldn’t honor it.

    I get that I didn’t inherit the money but you told me I did and as a company you honor your commitments, period. I have made lots of mistakes in price quotes and other things with my customers but when it’s my fault we honor what we told that customer. I just think it’s wrong. I’m contemplating even sending some letters to my AG as I think this is the type of thing these companies are doing that needs some legal intervention. If someone wakes up to an email from an enterprise saying congrats you inherited x money from a prince in nigeria then that person should receive x amount of money. Otherwise, I think it can be argued that this is a tactic google uses to lure customers to keep using their email service.

    I like how he been back in this thread…..and ignored this post. Spot on HAM.

  • ksnoke

    Sometimes I wonder if people like this are real or just made up by rival sites to drum up negative press

  • aka_the_goat

    @crazypaul said...

    Calm down and build a better lineup.

    Good one buddy. Good one. You try and have a meaningful conversation about an actual problem and this is the crap you get. Are comments like this part of a solution? No, they are part of the problem and it’s people who make comments like that can thank themselves when they don’t have a game to play anymore because quite frankly the DFS community is divisive. And instead of figuring out ways to keep players around you chase them off. Well done.

  • aka_the_goat

    I’m done. You can hash this out on your own and laugh it off and make fun of how unreasonable I’m being. I’m taking it to my state reps and AG Koster. Somehow I don’t think they will find it as funny. Good day gentlemen. Way to represent the community well.

  • jimmyrad

    @aka_the_goat said...

    I’m contemplating even sending some letters to my AG as I think this is the type of thing these companies are doing that needs some legal intervention.

    Look at Elliot Ness over here busting up the ‘false notifications’ rackets. They send one of yours a bad email, you send one of theirs to the morgue.

  • aka_the_goat

    @jimmyrad said...

    Look at Elliot Ness over here busting up the ‘false notifications’ rackets. They send one of yours a bad email, you send one of theirs to the morgue.

    Keep trusting your money with a software company that can’t figure out how to do notifications.

  • shockermandan

    • Moderator

    @aka_the_goat said...

    I just don’t think you’re going to change my opinion on this one.

    No worries man, you have the right to your opinion. I run a small business and have certainly quoted people too low, realized the quote was too low after the fact and honored the low quote.

    I would disagree that it was a $300 mistake. Both parties are in the same position they would have been in had that email not been mistakenly sent.

    Clearly a lot of us here can understand DK’s position on it, but you have the right to your opinion. I’m a big fan of FD, despite the fact that they periodically make some mistakes. Good luck in the future!

  • mannmicj

    SMH. Your story to AG. So I lost this contest and had no right to win $600, but DK had a technical error and I think I can take advantage of that and get $600 I don’t deserve. Any AG with half a brain tells you piss off and accept losing.

    You lost. It was an error. Let me repeat. YOU DIDN’T EARN THE PRIZE. End of story.

  • osuryanf

    This is a pretty silly rant thread IMO. Seems to me like losing $300 hurts the bankroll a little more than is being admitted.

    You didn’t win. The computer glitched and said you did. However, your lineup, that you put together, actually didn’t make the money.

    So you want paid?

    sigh

  • BigA

    @mannmicj said...

    SMH. Your story to AG. So I lost this contest and had no right to win $600, but DK had a technical error and I think I can take advantage of that and get $600 I don’t deserve. Any AG with half a brain tells you piss off and accept losing.

    You lost. It was an error. Let me repeat. YOU DIDN’T EARN THE PRIZE. End of story.

    This! Case closed.

    i have been getting notifications for the past couple weeks also and put it off as a glitch. No need to sueing people over a system glitch especically if you know you didnt win.

  • MRCOOKONUTS

    DK is aware of this so to cover their bases,they should just send an apology email out to all customers indicating this issue,and informing all customers to check their contests to verify winning or not,as winning notifications might be erroneous until tech issue is fixed..
    I dont believe this specific issue warrants any losers of a contest to still get paid.

  • tvsfrink

  • AssaniFisher

    • 89

      RG Overall Ranking

    • Ranked #61

      RG Tiered Ranking

    • x2

      2015 DraftKings FFWC Finalist

    • x6

      2016 DraftKings FBWC Finalist

    “I just don’t think you’re going to change my opinion on this one. “

    I find that to be a very poor mindset to bring to a discussion, and I find that it usually results in a very unproductive discussion. I think you always be open-minded to the possibility that you are wrong, especially if multiple other people are disagreeing with you.

    “I work in customer service. And if I make a $300 mistake”

    Every single player received the same “you won” notifications as you did. You are asking them to hand out millions of dollars for their mistake, not just $300.

    What industry do you work in exactly? I’m guessing its not all that similar to DFS. I think the industry standard has probably been set by sportsbetting- all sportsbooks, both onilne and in casinos, have very clear policies that if the book posts an incorrect line(such as having a team +7 when it really should be -7) and you place a bet then they can cancel your bet(even after the game has ended and you won).

    “If they can’t figure out how to notify people correctly if they won or lost why should i trust that they are successfully managing and protecting the integrity of there game play software? I think it’s a logical question.”

    I think that the sites probably spend time/money/effort on fixing any issues which they believe will influence customers to play on their site. Almost everyone feels as if protecting the integrity of the game is important, whereas the majority of the people in this thread have disagreed with you on the importance of correctly notifying people on their winnings. As such, I think you can trust that the sites are handling the integrity of the games issue despite them not handling your issue as you would’ve liked.

  • tjabchs6

    ask this dude who he’s voting for and he’ll tell you sanders

  • tjabchs6

    i mean seriously dude… EVERYBODY got the error message. do you honestly, truly believe DK should pay each and every single person? you do realize the consequences of that, right?

  • bowens1984

    • 2014 StarStreet MLB Playboy Mansion Finalist

    • RG Season Champion: NBA

    This is so ridiculous, your line up didnt actually win but you think you should be paid as if you won because of an email glitch? Thats absolutely pathetic.

  • cAUmberlandtiger8

    This was a really weird rant. Cant understand why the OP was losing his mind over this.

  • LegiaWwa

    I didn’t even play in any contests last night, and I have two notifications saying I won $216.76 and $72.29, but the money is not in my account. Should I be mad?

  • SouthernShield

    OP is ridiculous. Not even a good troll if that is what this is.

  • NGJSkillz

    @aka_the_goat said...

    I’m done. You can hash this out on your own and laugh it off and make fun of how unreasonable I’m being. I’m taking it to my state reps and AG Koster. Somehow I don’t think they will find it as funny. Good day gentlemen. Way to represent the community well.

    POS of the year right there.

  • crazypaul

    @aka_the_goat said...

    Good one buddy. Good one. You try and have a meaningful conversation about an actual problem and this is the crap you get. Are comments like this part of a solution? No, they are part of the problem and it’s people who make comments like that can thank themselves when they don’t have a game to play anymore because quite frankly the DFS community is divisive. And instead of figuring out ways to keep players around you chase them off. Well done.

    You wouldnt get responses like “build better lineups” from me if you were even half willing to accept that you may be in the wrong, which you clearly are not willing to do. Trust me, I have been hard on the DFS companies and even RG on this very forum, but only when it’s deserved.

    You threatening to contact your state AG over money you never deserved is the “problem”. You are the type of person who we can “thank when we don’t have a game to play anymore”. When you calm down and realize that, I hope you are big enough to come back to the forum and admit it because right now you look like a 2 year old stomping in the corner because another kid got a lollipop but you didnt.

  • sgaffney

    @crazypaul said...

    You’re making this huge deal over a glitched notification? Did you ever actually check the standings to see where you were? If you were in 1st place when games ended then suddenly appeared in 25th place in the morning, THEN I would be pissed. Not over some flaky notification from the mobile app.

    Also have you ever heard of banks whose software accidentally displays a balance for a customer thousands of dollars higher than it should be? Those people arent entitled to free money, and always have to pay it back if they are able to withdraw it. Just because a glitch makes you think you got something you didnt deserve, doesnt mean you actually deserve it. Calm down and build a better lineup.

    I can’t believe it took this long to get a ‘build a better line up’ post

    OP is going a little far but as multiple people have pointed out, the notification glitches are pretty annoying, I’ve also got them on their main site. They seem to drag their heels a little with this stuff, the ‘searching for your location’ happens to me on a daily basis. Be good if they could sort it out at some stage

  • tprokopenko

    @crazypaul said...

    When you calm down and realize that, I hope you are big enough to come back to the forum and admit it because right now you look like a 2 year old stomping in the corner because another kid got a lollipop but you didnt.

    It’s more like he saw a commercial about a lollipop and is pouting because he didn’t automatically get one when the commercial came on.

  • ckamins87

    • 2016 DraftKings FBWC Finalist

    • 2016 FanDuel WFBBC Finalist

    @aka_the_goat said...

    In no other world can you send a client or customer a notification saying they are being credited with money and then not give it to them because there are laws and regulations in place ensuring that companies are accountable.

    You are delusional. In every industry, it is standard that incorrect costs/pricing is fixed when discovered. If you get mailed a fake check and deposit at the bank and they accept the money and credit your account real money and say all is well.. when they discover the error later on YOU are responsible for paying it back, even if you spent it already thinking it was ok. There are several legal precedents where this has been set, and it is common sense.

    When my company sends/receives an invoice with incorrect pricing, it is up to the recipient to let the sender know that the amount is incorrect, whether its in their favor or not. It is both moral and ethical, and is always fixed down the line when discovered. You joined a contest where x-y people win, and you saw that you were not in the range x-y. You don’t deserve money. What if the amount was 10000. Should they pay you? Whether its 25 cents or a million that the system [incorrectly] says you won, it sets a precedent that the amount will be paid going forward. This is a business, and they only budget to pay out a certain amount in a contest. They will give refunds for technical errors leading up to lock or even during the contests, but there is no reason to be responsible for paying out extra money for technical errors that happen after a contest has ended.

  • manBEAST

    While asking for the prize & going to the AG maybe ridiculous the original poster has a good point. This is horrific customer service telling everyone they won, especially if a lot of people had a bad night then checked their email to have their face rubbed in it as well. This isn’t the first time a mistake like this has been made on a massive scale, a simple sorry doesn’t cut it for the pscyhological thrill you won….not! They should simply get rid of these daily emails clogging everyones inbox up, you can easily see how much you won by logging in and entering contests the next day. This is part of the massive marketing campaign they could do without, really who would get mad they weren’t notified or even need a reminder that they won a significant amount anyways? Do people actually wait for those emails to remind them to play or see how well they did, like they don’t even sweat it? What’s wrong with them? This isn’t just a draftkings issue as I’m sure we could go manage our notifications there, I wish all DFS sites would quit sending these emails because we already know!

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