• aka_the_goat

    So last night I was playing in the $300 buy in tournament on DK as I do often and was doing pretty well as the night was winding down. I fell asleep though before the last games were over. I woke up about 1 A.M. to a notification on my phone saying I had won $600. I thought, fantastic! and rolled back over and went back to sleep. This morning when I woke up I again saw the notification and then opened up the app where I was greeted by two more congratulatory notifications again exclaiming I had won $600 before I actually could even get to my recent contest page where I found out I had finished just out of the money… OK?? So I email the VIP guy who claims to be looking out for our best interest who says he’s sorry, it’s totally DK’s fault but they won’t be honoring that or giving any tickets in that amount. I just think that is wrong. I get that I didn’t win the contest but you told me I did and as a company you honor your commitments, period. I have made lots of mistakes in price quotes and other things with my customers but when it’s my fault we honor what we told that customer. I just think it’s wrong. I’m contemplating even sending some letters to my AG as I think this is the type of thing these companies are doing that needs some legal intervention. If someone wakes up to a notification from an enterprise saying congrats you won x amount of money then that person should receive x amount of money. Otherwise, I think it can be argued that this is a tactic DK uses to illegally lure customers back in with false promises.

  • walkoff9

    • 742

      RG Overall Ranking

    The sad part is the view of the OP is becoming so common. Always wanting something for nothing, and expecting companies to hand them cash for any mistake.

  • thedude404

    • 2015 FanDuel NBA Playboy Mansion Finalist

    @aka_the_goat said...

    I absolutely feel like I have a right to be upset. I may not have won. But I went on thinking I did because they told me I did. If the notifications are buggy and wrong then they shouldn’t be sending them. In no other world can you send a client or customer a notification saying they are being credited with money and then not give it to them because there are laws and regulations in place ensuring that companies are accountable.

    The fact that DK can just say oh our software doesn’t work right is not a good enough answer. If they can’t figure out how to notify people correctly if they won or lost why should i trust that they are successfully managing and protecting the integrity of there game play software? I think it’s a logical question.

    No, you dont have a right to be upset. And no, its not a logical question.

    “In no other world can you send a client or customer a notification saying they are being credited with money and then not give it to them because there are laws and regulations in place ensuring that companies are accountable.”

    Next time you check your bank balance and there is $10k more in there then what should be, you withdraw it and spend it and you refuse to pay the bank back. Let us all know how that goes. And you’re right, there are rules and laws in place, to protect people and companies from people such as yourself.

  • MikeMineo

    Their notification said I won $159 last week on a night where I only played a few lineups and lost all of them pretty handily.

    If they’re gonna have to honor every notification bug, they’re gonna have a bad time — since you’re definitely not the only one on this end of the bug.

    I just go by the actual history/results page and turn off notifications altogether because of this (at least the pop-ups on my phone – it’s still on top right corner of app in the bell, but i ignore it). They def need to fix it. But it’s not like they’re illegally withholding winnings, so contacting your AG is an extreme over-reaction in my opinion.

  • dpadilla

    @aka_the_goat said...

    I didn’t think he took my concern seriously

    He didn’t. He has customers with real concerns that he can actually help.

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